 |
Customer Reviews Collected from Samsung US |
Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 402 reviews
5 Stars
232
4 Stars
104
3 Stars
22
2 Stars
19
1 Star
25
85%of customers recommend this product.
(
325 out of
384)
Customer Reviews for Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Customer Rating
1
Terrible
on November 29, 2019
Posted by: Anonymous
only had this thing for a month or more and already died. wont even turn on. i guess when you buy cheap you get what you pay for...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 29, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140806255.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 28441
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 28441
Written by a customer while visiting Samsung US
Customer Rating
1
Broke after 1 year
on December 8, 2019
Posted by: BenF
[This review was collected as part of a promotion.] just after 1 year the touch display stopped working and i get a 5e error. would not recommend this unit.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 9, 2019
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Microwave Error Codes: http://bit.ly/2Tf2X0e
Thank you for being a part of the Samsung family! ^Cat
• Microwave Error Codes: http://bit.ly/2Tf2X0e
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Fan is too loud, cannot even register the product
on February 21, 2020
Posted by: oleg k
unable to register online in order to request technical support-samsung system doesn't recognize the model
me16h702ses - error message " the model code provided is invalid"
me16h702ses - error message " the model code provided is invalid"
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Liz, Samsung Cares, February 25, 2020
Hi, Oleg K! Thank you for sharing your experience with your Samsung Over-the-Range Microwave. Concerning the fan being loud on your microwave, here is a support article that may be of assistance. You can locate the information by clicking here: https://bit.ly/2PppJCz [Article: Microwave is noisy].
To assist you with the registration of your product, I would like to provide the full model number as is listed within our database, ME16H702SES/AA. Please ensure that you are entering it as indicated.
If you are unable to register online for technical support, I would love to speak with you about this experience and assist you with getting service set up or determine what steps can be taken to get you up and running. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141366665.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
To assist you with the registration of your product, I would like to provide the full model number as is listed within our database, ME16H702SES/AA. Please ensure that you are entering it as indicated.
If you are unable to register online for technical support, I would love to speak with you about this experience and assist you with getting service set up or determine what steps can be taken to get you up and running. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141366665.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
Catch on fire!!! Beware!!!!
on May 7, 2020
Posted by: Amelia
it catch fire and was so intense that the crystal plate melted. i kept thinking what it will really happened if we were not at home because it was empty not food on it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Unit failed after 34 months
on August 12, 2022
Posted by: Tony
model: me16h702ses
purchased this microwave oct 2019 and it failed 34 months later. its all the worse as we are gone 5 months out of the year and this unit replaced the same model that failed in 2019. we stayed with same model so i didn’t have to change mounting brackets. wont nake that mistake again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Angelica, Samsung Care, August 15, 2022
Hello Tony,
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung microwave failed 34 months after purchase. We apologize for the inconvenience and will gladly look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144799897
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung microwave failed 34 months after purchase. We apologize for the inconvenience and will gladly look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144799897
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Good when it lasted the 2 years and 8 months
on October 18, 2022
Posted by: BigJT
from Arizona
Microwave lasted 2 years and 8 months. Then it just died. This is the 2nd Samsung microwave that died on me. The first one at least lasted about 5 years. It worked fine when it did work but nothing so impressive that would cause me to ever trust Samsung again for a microwave.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
1
Response from Samsung USBy Rainly, Samsung Care, October 21, 2022
Dear Samsung Client,
We appreciate you taking the time to leave us a review about your overall experience with this Samsung microwave.
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
We appreciate you taking the time to leave us a review about your overall experience with this Samsung microwave.
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG).
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
2
A little disappointing
on November 3, 2022
Posted by: TheDivaRN
from Washington DC
I’ve had this 3 years and it already has to be replaced. It has stopped heating. Also, the fan is very loud.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
4
Response from Samsung USBy Chrystel Mae, Samsung Care, November 8, 2022
Thank you for keeping us updated with your microwave, TheDivaRN. Let's move on to getting it fixed!
Here are links for the possible fixes for not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
https://www.youtube.com/watch?v=N064z8CQ8XA
Microwaves make all kinds of sounds while running. Most of these are normal and should not be a cause for concern. You can learn more here:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
If you have questions or inquiries, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145122763, to help our team pull up your information.
Have a great day.
^Chrystel
Here are links for the possible fixes for not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
https://www.youtube.com/watch?v=N064z8CQ8XA
Microwaves make all kinds of sounds while running. Most of these are normal and should not be a cause for concern. You can learn more here:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
If you have questions or inquiries, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145122763, to help our team pull up your information.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy
on November 6, 2022
Posted by: PMR1
We had this unit around 4 years and this is the second time it has stopped working. I runs but there is no heat
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, November 11, 2022
Thank you for being a valued Samsung customer, PMR1. Let's send you links to have your microwave running at optimal performance!
To fix your microwave from not heating, I recommend utilizing the resources below:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145135085, to help our team pull up your information.
Have a great day.
^Chrystel
To fix your microwave from not heating, I recommend utilizing the resources below:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145135085, to help our team pull up your information.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US