 |
Customer Reviews Collected from Samsung US |
Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 402 reviews
5 Stars
232
4 Stars
104
3 Stars
22
2 Stars
19
1 Star
25
85%of customers recommend this product.
(
325 out of
384)
Customer Reviews for Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Customer Rating
5
Love this micowave.
on December 22, 2014
Posted by: whitensx
from Denver, CO, USA
Expertise:Beginner
It was super easy to to install and does every job i want it too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
This product has terrible features
on July 4, 2014
Posted by: florie
from Florida, USA
Expertise:Expert
Oprating this product requires the education and imagination of a rocket scientist.
1: The instructions are not clear.
2: The control panel is hard to read if the room if it is sitting in is not totally lit up. A back light scould be incorporated.
3: The Glass table is to small.
1: The instructions are not clear.
2: The control panel is hard to read if the room if it is sitting in is not totally lit up. A back light scould be incorporated.
3: The Glass table is to small.
Pros: i guess i got what i paid for.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, August 10, 2022
Hi Florie,
Thank you for sharing your experience with us. We are saddened that you had to deal with this, as the instructions aren't clear for you, the control panel is hard to read, and you find the glass table small. I understand how important it is for you to fully utilize your microwave's potential.
You may visit the User's Manual on page 10 for instructions on using your Microwave oven:
https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
Here is the Specs sheet on Page 2 for the size of the Glass table:
https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/over-the-range/pdp/me16h702ses/pdf/ME16H702SES_V2.pdf
In case of repairs will be needed, please take note of the warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144783619
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for sharing your experience with us. We are saddened that you had to deal with this, as the instructions aren't clear for you, the control panel is hard to read, and you find the glass table small. I understand how important it is for you to fully utilize your microwave's potential.
You may visit the User's Manual on page 10 for instructions on using your Microwave oven:
https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
Here is the Specs sheet on Page 2 for the size of the Glass table:
https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/over-the-range/pdp/me16h702ses/pdf/ME16H702SES_V2.pdf
In case of repairs will be needed, please take note of the warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16H702SES/AA
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144783619
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on December 11, 2014
Posted by: Corky38
from Clendenin, WV, USA
Expertise:Intermediate
the item that like the best is that I can but seconds on any time.
Pros: Built-in speakers, Bright display, Inexpensive, Durable, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Logo was crooked
on May 15, 2016
Posted by: argall0218
from Wisconsin
Expertise:Intermediate
Seems to be a very good product. However, it wasn't until after install that I noticed that the logo 'Samsung' was crooked. Having the logo at dead center on the unit makes it look really bad. Very frustrating to have such a decent looking unit to have this black eye. I don't feel as a consumer that was something that should have to have been inspected by me. Not sure how this one got past quality inspection. This is what ultimately lead to the low rating.
Pros: Inexpensive
Cons: quality design flaw- logo was crooked
I would recommend this to a friend!
Features
4
Performance
4
Design
1
Value
4
Response from Samsung USBy Noraina, Samsung Care, July 22, 2022
Hello argall0218,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are saddened to know that the Samsung logo on your microwave was crooked. The experience is not what we expect from our customers. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/service/warranty/ME16H702SEB/AA for the warranty coverage of your product. In case of repair or replacement, please refer to that link.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144722405.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are saddened to know that the Samsung logo on your microwave was crooked. The experience is not what we expect from our customers. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/service/warranty/ME16H702SEB/AA for the warranty coverage of your product. In case of repair or replacement, please refer to that link.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144722405.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on November 30, 2014
Posted by: MMarshall
from Silver City, NM 88061, USA
Expertise:Expert
The look is nice and works great has good features
Easy to operate
Easy to operate
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
No complaints
on February 11, 2015
Posted by: Cinman
from VT
Expertise:Intermediate
I have not had this long but so far I like it. The only thing I wish was different was I wish when you hit the eco save button it would keep the clock off until you pressed it again instead of only until the next time the door was open.
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It makes sense
on October 4, 2015
Posted by: Demoan
Great buy works perfect for my family. Neat look but still durable.
Pros: Durable, sharp look
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
5
Response from Samsung USBy Noraina, Samsung Care, April 13, 2022
Hello Demoan,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are glad to know that the product works great and is perfect for your family. You made an excellent choice for your home and we are pleased to hear how happy you are!
For your future reference, you may visit this link https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other references you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144400906.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are glad to know that the product works great and is perfect for your family. You made an excellent choice for your home and we are pleased to hear how happy you are!
For your future reference, you may visit this link https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other references you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144400906.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
Good Microwave
on January 28, 2016
Posted by: Anonymous
This is a good microwave. Great value and easy to use.
Pros: Bright display
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US