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Customer Reviews Collected from Samsung US |
Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Average Customer Rating:
4.2
Rating breakdown 402 reviews
5 Stars
232
4 Stars
104
3 Stars
22
2 Stars
19
1 Star
25
85%of customers recommend this product.
(
325 out of
384)
Customer Reviews for Samsung - 1.6 cu. ft. Over-the-Range Fingerprint Resistant Microwave - Stainless Steel
Customer Rating
1
Junk
on January 19, 2023
Posted by: Jayson
Less then 2 years old.
I came home to a burning smell and after looking all over I noticed a zapping sound in the microwave.
I unplugged before it burnt down the house..
I came home to a burning smell and after looking all over I noticed a zapping sound in the microwave.
I unplugged before it burnt down the house..
Response from Samsung USBy Melardo, Samsung Care, March 23, 2023
Hi Jayson,
Thank you for informing us about the condition of your Samsung microwave.
If the microwave generates a strange noise, a burning smell, or smoke, unplug it immediately and contact your nearest service center.
The below link is the user manual for your model. Turn page 5 (Critical Usage Warnings - bullet #1) and page 21 (Operating noise is too loud) for reference: https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
You may also refer to this link about "Samsung microwave is making unusual noises": https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145595148, to help our team pull up your information.
Have a great day.
Melardo
Thank you for informing us about the condition of your Samsung microwave.
If the microwave generates a strange noise, a burning smell, or smoke, unplug it immediately and contact your nearest service center.
The below link is the user manual for your model. Turn page 5 (Critical Usage Warnings - bullet #1) and page 21 (Operating noise is too loud) for reference: https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
You may also refer to this link about "Samsung microwave is making unusual noises": https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145595148, to help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
2
Fails from temperature overload.
on March 8, 2023
Posted by: Wisconsin
from Wisconsin
I have had two of these microwaves and both overloaded/overheated after I cooked in oven at same time I was using microwave with fan going. Internal thermostats fail. Seems to be a design issue from Samsung, since its a common problem when I searched on line.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
3
Response from Samsung USBy Vannesa, Samsung Care, March 13, 2023
Good day, Wisconsin.
We understand the need for a properly working microwave at home.
Here's the link to help you with a microwave that is not working due to overheating.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145555216) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
We understand the need for a properly working microwave at home.
Here's the link to help you with a microwave that is not working due to overheating.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145555216) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
2
stopped working in 3 years. poor value.
on March 11, 2023
Posted by: Kevin
from Montgomery TX
Microwave stopped working after 3 years. Pitiful. Another Samsung in our other rental home had defects prior to 3 years old. Quality issues for sure.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Vannesa, Samsung Care, March 16, 2023
Good day, Kevin.
We know the importance of having a working microwave at home.
If your microwave is not working or has stopped working, there could be a few reasons why. Here's the link to help you fix it:
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
For more details, please refer to page 21 of the user manual:
https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145568321) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
We know the importance of having a working microwave at home.
If your microwave is not working or has stopped working, there could be a few reasons why. Here's the link to help you fix it:
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
For more details, please refer to page 21 of the user manual:
https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145568321) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
5
Going strong after 8 years
on May 28, 2023
Posted by: example 22
from Portland, Maine
I’ve had this microwave for 8 years and have never had a problem with it. It’s easy and intuitive to use. Reliability is strong and performance consistent (can’t say the same for my other Samsung products — especially my refrigerator).
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Waste of money
on August 10, 2023
Posted by: Anonymous
This microwave is ok, it finally died, always tripped my circuit breaker. Won’t be buying Samsung in general because their customer service & product is terrible.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Ernest, Customer care, August 17, 2023
Hi there,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
3
Great except for very loud pop!
on November 1, 2023
Posted by: David
I've had this model for about 4 years and all in all it's a good product, except that when you start it, it makes a VERY LOUD POP and you can see a spark in the digital display. And I mean very loud! I'm finally sick of it and I am getting ready to buy a new one since it doesn't make sense to get it repaired as it would cost as much as a new one.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy SEA Care, November 1, 2023
David, thank you for giving us a heads up about your experience with the microwave popping very loud and sparks observed from the unit. Let us guide you in getting the appliance back on track.
For more details, please see and follow the steps and guide to ensure the microwave is in good condition.
Samsung microwave is making an unusual noise
/ "Popping and snapping" noise
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The turntable does not rotate and is making noise
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
The microwave sparks or arcs
https://www.samsung.com/us/support/troubleshooting/TSG01110364/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146474974) to help our team pull up your information when you message us.
Have a great day.
^Charles
For more details, please see and follow the steps and guide to ensure the microwave is in good condition.
Samsung microwave is making an unusual noise
/ "Popping and snapping" noise
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The turntable does not rotate and is making noise
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
The microwave sparks or arcs
https://www.samsung.com/us/support/troubleshooting/TSG01110364/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146474974) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Are you serious, Samsung?!?
on November 12, 2023
Posted by: Sasha
from New England
It sounds crazy but I am furious I was stupid enough to assume anyone would make a microwave that required you to hit “start” after the “add 30 seconds” button. I HATE this thing because of it! Do you know how many times I need to hit that button every day?! It’s lunacy. We spent half the day installing it and I am seriously considering replacing it with another brand.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
3
Response from Samsung USBy SEA Care, November 14, 2023
Sasha, we appreciate you voicing your experience with the "ADD 30 SEC. BUTTON" feature of the microwave. Adding 30 sec to something already in the microwave is also possible while it is in progress.
Please see page 10 under the "ADD 30 SEC. BUTTON" section of the manual.
Manual
https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146521108) to help our team gather your information.
Have a great day.
^Charles
Please see page 10 under the "ADD 30 SEC. BUTTON" section of the manual.
Manual
https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146521108) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Microwave works fine - fan is insanely loud
on January 3, 2025
Posted by: Cooks4Fun
from United States
Microwave works fine, but range fan is insanely loud. We have a great room with kitchen, dining, and living all within the same sightline and earshot. This range fan makes conversation impossible in all three spaces at once.
Do not recommend if you intend to use the range fan.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy SEA Care, January 3, 2025
Hi there,
We recognize how the noise coming from your microwave is making you feel. Allow us to assist you further.
For instructions on how to deal with the loud noise the microwave is making, we advise clicking the link below.
Samsung microwave is making unusual noises
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148069034) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We recognize how the noise coming from your microwave is making you feel. Allow us to assist you further.
For instructions on how to deal with the loud noise the microwave is making, we advise clicking the link below.
Samsung microwave is making unusual noises
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148069034) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US