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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Customer Rating
1
Failed right away
on December 9, 2020
Posted by: Adam
from Olathe, Kansas
microwave quit cooking within a year. i tried to use the samsung warranty for repair of the microwave. they told me 1st to upload a copy of my receipt, which i did, then told me it wasn't good enough, so i had to do another upload. told me it was a common issue, and that they were waiting on parts, and it'd be 1-1.5 weeks until they could get the parts. i followed up with them 3 weeks later, was told they were still waiting on parts. followed up again 2 weeks after that and was told that i had to contact samsung and they no longer had my ticket (they had closed it apparently without repairing it). currently sitting on hold with samsung again, as they are struggling to create a ticket. i'm never going to buy another samsung appliance based on how this has gone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, December 10, 2020
I realize you are still patiently waiting for someone to get your microwave back up and running. Instead of calling in, try contacting our Social Media team to see if they can get the ball rolling so you can go back to enjoying your unit. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142721718
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142721718
Written by a customer while visiting Samsung US
Customer Rating
1
Microwave
on January 2, 2021
Posted by: Anonymous
from Torrance CA
this thing broke down right after the warranty expired. your tech. said the parts are covered by a 10 year warranty but i will have to call one of your "listed" repairperson. the repairperson wants to charge me more than the cost of the microwave.
useless warranty
useless product
useless company samsung
useless warranty
useless product
useless company samsung
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, January 4, 2021
I know this situation is not ideal. We would like to apologize for the inconvenience this has caused. if there is anything we can do for you, feel free to contact us. ^Pat1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142804191
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142804191
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped and not 3 yrs old
on January 16, 2021
Posted by: LeeB
purchased from lowes in july 2017. like other reviews it completely quit. no lights or anything. outlet checks out as working. manual says to unplug for 10 seconds and replug. did that several times. still nothing. bought this to match tge stainless steel of our samsung stove. previous kenmore lasted for years. buying a different brand. more expensive to fix than replace.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, January 18, 2021
It's never good when a product fails. We try to provide all our customers with high-quality products that will last several years. Unfortunately, we came up short and will use this information to improve our products. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
3
Microwave
on January 19, 2021
Posted by: K JOSHI
this is my second microwave after first one stop working after 2 years. i bought the same one thinking may be bad luck. unfortunately second one went bad after couple years again. don't suggest to buy samsung microwave.
not a good model.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, January 20, 2021
I hate you had to go through this. If you would like for a technician to take a look at the unit, you can find one using this link: https://www.samsung.com/us/support/service/locations/. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing
on January 24, 2021
Posted by: Hokies4
from Charlottesville Va
we have had this microwave not even 3 years and the light underneath went out in a few montgs time, the fan does not get smokecand steam out very well and now when we use it to heat up things it stops after a few seconds and the clock wont keep time. definitely will not buy anymore samsung kitchen appliances. samsung kitchen appliances are the absolute worse.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, January 25, 2021
I completely understand where you are coming from. Thank you for taking the time to share this with us. May I suggest reaching out to a service center? You can do that by using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Not Worth It!
on February 4, 2021
Posted by: EdiP
i have always trusted samsung products so when i was looking for a microwave, i didn't think twice and went with this product. i am really disappointed, , i purchased this microwave thinking i was going to have a long term product and i am shocked that it only lasted about 2 years. i don’t know what samsung is doing lately but it seems that all their appliances only last about 2 years before they start to break down or stop working. so if you are looking for a good microwave this is not for you and not worth buying.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, February 5, 2021
Thank you for sharing this review with us. We pride ourselves on our high-quality merchandise. So we are saddened we were not able to meet our customers' expectations. We will continue trying to improve our products, so future shoppers do not have the same experience. Thank you for your time. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
2
Microwave failed to heating food
on February 23, 2021
Posted by: wilson
from Pembroke pines, Fl
i love samsung brand, have tvs, electrical range, microwave, etc.
my microwave has stopped heating up food, everything else works
i was hoping it was covered in the warranty but shows expired
i hate yo give you two stars nut did not have a choice
my microwave has stopped heating up food, everything else works
i was hoping it was covered in the warranty but shows expired
i hate yo give you two stars nut did not have a choice
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, February 24, 2021
I am sorry you had to go through this. I wish there were more options for us to take to resolve your concern. Unfortunately, we can only recommend contacting a service center. If you do change your mind about having a technician; You can use the link below. Thank you for being a crucial part of Samsung. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
2
Lasted 2 years
on March 22, 2021
Posted by: Marlon
2 years later, now it won't heat. everything else still works.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, March 23, 2021
I'm sorry to hear this, Marlon. If your microwave no longer heats, you can try taking a look at these troubleshooting steps in the link:https://www.samsung.com/us/support/troubleshooting/TSG01001963/. If these troubleshooting steps do not work, maybe a technician can help you resolve this matter. You can find one in the link below. Thank you for your review. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US