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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Customer Rating
1
Garbage !
on April 6, 2021
Posted by: Naomy
from NC
this is the worst samsung purchase , they can make some outstanding electronic products but when it comes to this microwave its absolute garbage. i have had this product repaired twice with the warranty - i paid for labor and after a few months the same thing happenned again. they came out again , oh by the way dont expect them to arrive on time i spent an entire day waiting, and here i am again with the same issue. i live a lone and i use it once a day for my meal prep guess thats too much for this product.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, April 7, 2021
I can only imagine how difficult this must be for you to go through, Naomy. We appreciate your review and for providing your feedback. Unfortunately, we weren't able to meet your expectation, but we are hoping we can change that in the future. If you need to speak with a Samsung certified technician, you can find them in the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Should have listened to my niece.
on April 8, 2021
Posted by: Ejben
from Jamestown NC
3.5 years ago we remodeled our kitchen and replaced 4 appliances with samsung, including this microwave. my niece warned us not to buy samsung as she had bad experience. however, we did not listen to her and went ahead with the purchase. since there were so many bad reviews, we purchased 3 yrs extended warranties. the extended warranty expired on 10/20 and on 4/21, the microwave stopped working. it sounded like busted magnetron. samsung told us that magnetron warranty is for 10 years but we have to pay for the labor. which i am sure will be atleast $150. they will not just ship the magnetron so we could replace it ourselves. totally disappointed with the microwave and the service.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy Pat, Samsung Care, April 9, 2021
We appreciate you for taking the time to tell us about your experience with your microwave. This detailed review is beneficial for us to improve on our products. I wish we were authorized to send our customers service parts; unfortunately, we can only provide them to authorized technicians. If you would like to speak with a technician, you can reach one by using the information below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this
on April 21, 2021
Posted by: John
from kansas
like other reviewers it seems i have been hit with the unreliability of samsung products. we have had this micro, along with a full compliment of other appliances from samsung (range, fridge, dishwasher, etc) and have come to learn that they will only last as long as the warranty and not much longer. our microwave just stopped heating the other day so i called in for a service check only to find out that its already out of warranty. the out of pocket cost will be greater than buying a new one, ever before knowing what's wrong with it. then after they have finished trouble shooting the issue i'll have to cover parts and labor.....fantastic. what ever happened to companies standing behind the quality of their products? ? do not buy samsung!!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, April 22, 2021
Our sincerest apologies for the trouble this has caused you, John. It is never easy dealing with a unit that is experiencing problems. I realize deciding to continue with a service repair isn't always an easy decision. There is a 10 warranty for the MAGNETRON of the microwave. However, the technician would have to diagnose the issue to see if this part will be covered. If you have any questions about the warranty, you can always chat with our Social Media team using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143232238
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143232238
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT PURCHASE SAMSUNG MICROWAVE!
on May 12, 2021
Posted by: Elizabeth
from Homestead, FL
this is the worst microwave i have ever owned. purchased in july 2019/ eleven months after purchase the sensor on the door stopped working. it was under warranty and it was fixed. yesterday it stopped heating. ge microwave lasted 12 years, this crap didn't make it to 2 years. do not purchase samsung microwave!! the "chat" assistance directed me to troubleshoot why it doesn't work....problem unsolved, no reason for malfunction. at this point just throwing this crap away.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 13, 2021
Thank you, Elizabeth for leaving your feedback about your microwave. I know it's never good when your appliance starts experiencing problems. I can understand how you feel right now. Since you have already tried troubleshooting the microwave, the only option at this time would be a service repair. You can locate a service center using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
4
Functional microwave
on June 15, 2021
Posted by: saturncap22
from Atlanta, GA
this is a functional microwave. i wouldn't say that it is perfect but it does the job. it is functional, yet bulky. it cooks well and evenly. it is pretty quiet and easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped working after almost 2 years
on June 20, 2021
Posted by: Brad A
from PA
the microwave itself was very nice and worked good. however, after almost 2 years it stopped working and almost caught on fire. we used it to reheat some food and noticed that the display seemed warm for no reason. about an hour later, we opened the microwave to use it again and the inside had heated up to several hundred degrees and the display was untouchable without burning yourself. we quickly unplugged it, and was glad that we noticed it before the unit caught on fire.
i would not recommend using this microwave and am very disappointed in samsung appliances. we had a samsung stove overheat a few years back as well. it did catch on fire, but luckily was also caught in time. so, i would be concerned with buying any samsung appliances, or at least leaving them plugged in.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, June 22, 2021
This is terrible to hear, Brad. I can only imagine how you feel right now. We take this concern very seriously and would like to do everything that we can to help resolve this issue. Ensuring our customer's safety is our utmost concern. We would need to gather more information on your situation. Please contact us by using one of the methods below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143449744
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143449744
Written by a customer while visiting Samsung US
Customer Rating
1
Broke down before AND after warranty expired
on July 24, 2021
Posted by: Howie
for the money you'd think this would be a good product. it isn't! after a few months it stopped heating so i made a warranty call and someone came and replaced the heating mechanism. right after the warranty expired the same thing happened again. i'm not spending another dime to fix this. i'll buy a different brand, which is unfortunate because i replaced every appliance with samsung. do not buy this microwave!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, July 26, 2021
Thank you for sharing your feedback with us. I realize this outcome with your microwave was unfortunate. I understand if you wish not to continue with a service repair. Howie. Your opinion matters to us. Samsung will continue improving its products and services, and feedback like yours helps us do that. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
3
Works fine, but not my favorite.
on July 28, 2021
Posted by: DBer
from Fishers, IN
we've had this microwave for 3.5 years now, and have never loved it. works perfectly, and i love the dark interior. however, i have little peccadilloes that to this day still make me wish we had not chosen this unit... buttons can be hard to push/register (even after 3+ years), the 30-seconds button doesn't doesn't start automatically (you have to hit the start button too), door always seems to be a bit crooked, and the fingerprints... good heavens, it constantly needs cleaned.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy Pat, Samsung Care, July 29, 2021
Happy to hear your feedback about the microwave. We value our customer's opinions and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. ^Pat
Written by a customer while visiting Samsung US