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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Customer Rating
2
Good while it lasts
on October 13, 2022
Posted by: Dboso
Worked for three years and poof stopped heating. I bought the whole kitchen suite and now microwave is out, oven digital display needs replaced and the fridge ice maker leaks water…
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Trisha, Samsung Care, October 14, 2022
Thank you Dboso for sharing your experience with the product. We are happy to provide a troubleshooting link for the microwave.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
To better assist you with your microwave, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145033025) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
To better assist you with your microwave, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145033025) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn't Last Long
on November 7, 2022
Posted by: unhappy_user2022
from San Jose, CA
Bought this in summer 2018 and died in summer 2022. First it didn't heat the food but everything else works (clock, range). One day the whole thing died and sometimes it turned back on. After 2 weeks the whole thing died. Really bad manufacturer, I have another microwave by whirlpool and still running after 12 years. Do not buy samsung microwaves!!!!!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, November 14, 2022
Hi There,
Your review means a lot to us. Let's get your microwave up and running!
To fix your unit, kindly follow the link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145144065, to help our team pull up your information.
Have a great day.
^Chrystel
Your review means a lot to us. Let's get your microwave up and running!
To fix your unit, kindly follow the link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145144065, to help our team pull up your information.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped working after just 3 years
on December 10, 2022
Posted by: Kgnyc
Terrible Microwave. Stopped working after just 3 years.
Usually microwaves last at least 7 years.
Usually microwaves last at least 7 years.
Response from Samsung USBy Chrystel Mae, Samsung Care, December 15, 2022
Hi There,
We're happy to be of service. Let us assist you with your microwave!
It would be great if you could give us a few more details that led to what you are experiencing with the unit.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145250347, to help our team pull up your information.
Have a great day!
^Chrystel
We're happy to be of service. Let us assist you with your microwave!
It would be great if you could give us a few more details that led to what you are experiencing with the unit.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145250347, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Has held up for 5 years
on December 15, 2022
Posted by: Valerie
from Columbus, OH
out of all of my samsung appliance i've purchased, this one has been the most consistent and works great so far.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
I have had 2 that failed
on January 5, 2023
Posted by: MikeB
Bought this microwave to replace the older model that failed. I was told that the first microwave would cost too much to repair and I should buy the newer model. This model did not las that long and failed the same way as the first. Everything would work, but would not heat the food. I feared the worst since I was originally told that a new microwave is more economical. Technician stated Samsung took care of the parts and I was only charged labor. Hoping this fix lasts.
I have multiple Samsung products with issues with my frigerator. Samsung has sent out multiple service requests and I have not had ice for over 2 years. Do not get the ice maker in the refigerator. Make sure to keep the ice maker in the freezer!! Issues, Issues, Issues!! I have also had issue with my gas range.
I have multiple Samsung products with issues with my frigerator. Samsung has sent out multiple service requests and I have not had ice for over 2 years. Do not get the ice maker in the refigerator. Make sure to keep the ice maker in the freezer!! Issues, Issues, Issues!! I have also had issue with my gas range.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
4
Response from Samsung USBy Charles, Samsung Care, January 10, 2023
Having a microwave makes it convenient to heat food and have a meal faster than usual, MikeB. Let us go and check some settings to get the microwave back on track.
When a microwave isn't starting or heating, the most common reason is that it is in Demo mode. This mode is used on retail showroom floors to show off microwaves without activating their magnetron. The microwave also will only heat if it has enough clearance or ventilation. If the microwave turns on but does not heat, checking a few settings and the installation will help resolve the issue. This applies to both regular microwave heating and convection heating.
Samsung microwave is not heating or has stopped working https://www.samsung.com/us/support/troubleshooting/TSG01001963/
OPTIONS/ DEMO mode on page 10
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145328319) to help our team pull up your information.
Have a great day.
^Charles
When a microwave isn't starting or heating, the most common reason is that it is in Demo mode. This mode is used on retail showroom floors to show off microwaves without activating their magnetron. The microwave also will only heat if it has enough clearance or ventilation. If the microwave turns on but does not heat, checking a few settings and the installation will help resolve the issue. This applies to both regular microwave heating and convection heating.
Samsung microwave is not heating or has stopped working https://www.samsung.com/us/support/troubleshooting/TSG01001963/
OPTIONS/ DEMO mode on page 10
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145328319) to help our team pull up your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy this microwave
on January 22, 2023
Posted by: Aly in Columbus
from Columbus ohio
Do not buy this microwave. Mine was new in 2020 and by mid 2022 it completely stopped working. Now it will go to the landfill. The matching electric range is also poor quality. The digital panel started malfunctioning after about a year and a half. Oven and range still work, but the control panel is flashing and I assume it is only a matter of time before it stops working all together.
No, I would not recommend this to a friend.
Performance
1
Value
1
Response from Samsung USBy Camille , Samsung Care, January 27, 2023
Hello there.
We can all agree that having a functional appliance makes life easier. Let's go ahead and get the necessary fixes.
If your microwave is not working or has stopped working, there could be a few reasons why. Please check these links for details.
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave does not turn on or turns off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
The display on your oven is intended to light up only the functions you need at any particular moment. Please check this link for details.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145387989) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We can all agree that having a functional appliance makes life easier. Let's go ahead and get the necessary fixes.
If your microwave is not working or has stopped working, there could be a few reasons why. Please check these links for details.
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave does not turn on or turns off by itself
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
The display on your oven is intended to light up only the functions you need at any particular moment. Please check this link for details.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145387989) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
4
It works
on March 1, 2023
Posted by: ItWorks
The microwave works fine but the filter pops out spontaneously. It won't stay in properly. Otherwise, it provides the basic expected functions of a microwave.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Lasted 3 years
on March 30, 2023
Posted by: Joel
from Wisconsi
Mine lasted 3 years, 3 months. Runs but does not heat and makes a loud buzzing noise. Thought Samsung would have had better quality.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Chrystel, Customer Care, April 3, 2023
Good Day,
Thank you for raising your experience with the microwave, Joel. We want you to utilize your microwave at home effectively.
Microwaves make all kinds of sounds while running. Most of these are normal and should not disturb a conversation. The microwave also won't heat if it does not have enough clearance or ventilation. Learn more from the suggested links below.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also watch this youtube video about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
To disable the "Demo Mode" function, kindly turn to page 10 of the model's user manual for reference:
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145631044, to help our team pull up your information.
Have a great day!
^Chrystel
Thank you for raising your experience with the microwave, Joel. We want you to utilize your microwave at home effectively.
Microwaves make all kinds of sounds while running. Most of these are normal and should not disturb a conversation. The microwave also won't heat if it does not have enough clearance or ventilation. Learn more from the suggested links below.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also watch this youtube video about "How to fix range and microwave problems":
https://www.youtube.com/watch?v=N064z8CQ8XA
To disable the "Demo Mode" function, kindly turn to page 10 of the model's user manual for reference:
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145631044, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US