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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Customer Rating
2
Lasted 6 years
on May 8, 2023
Posted by: Baron von ralph
Oven is 6 years old and now has a clicking sound that occurs every 1 to 2 minutes. Clicks even after being unplugged. Internet search showed that a capacitor is shorting out.
Response from Samsung USBy John, Samsung Customer Care, May 15, 2023
Greetings, Baron Von Ralph.
Let us help you understand why your microwave is making this noise.
This guide discusses the clicking noise your microwave makes and its causes.
The glass plate inside the microwave rotates while it cooks the food. It frequently makes clicking noises, which is not unusual. The track and roller ring might require cleaning or adjustment if it occurs frequently.
For reference, please click this link (See clicking):
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
For cleaning the turntable and roller rings. Turn to page 22 of the microwaves user manual:
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145776715, to help our team pull up your information when you message us.
Have a great day.
-John
Let us help you understand why your microwave is making this noise.
This guide discusses the clicking noise your microwave makes and its causes.
The glass plate inside the microwave rotates while it cooks the food. It frequently makes clicking noises, which is not unusual. The track and roller ring might require cleaning or adjustment if it occurs frequently.
For reference, please click this link (See clicking):
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
For cleaning the turntable and roller rings. Turn to page 22 of the microwaves user manual:
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145776715, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Did not work for long!
on May 23, 2023
Posted by: NNew
Did not last long. Very disappointed that the microwave just stopped working. Think it’s the magnetron. Not worth the repair cost. Brought it with the fridge and oven…think I I’ll replace with another manufacturer.
No, I would not recommend this to a friend.
Response from Samsung USBy John, Samsung Customer Care, May 29, 2023
Hello there,
Thank you for choosing Samsung for your microwave needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Thank you for choosing Samsung for your microwave needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
no way to fix it
on May 23, 2023
Posted by: Oscar
fail very fast in less than 3 years
4 appointments to get repair but there's no way to keep it working, I need to replace it.
4 appointments to get repair but there's no way to keep it working, I need to replace it.
Response from Samsung USBy John, Samsung Customer Care, May 29, 2023
Hello Oscar,
Thank you for choosing Samsung for your microwave needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Thank you for choosing Samsung for your microwave needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
3
It’s okay
on May 27, 2023
Posted by: CrysC
from New york
This microwave was good for a while. We bought it 4 years ago and it just decided to stop heating food recently. Probably won’t replace it with another Samsung because I feel like 4 years is far too short of an amount of time for a microwave that gets used maybe a small handful of times a week to just stop working.
No, I would not recommend this to a friend.
Response from Samsung USBy Charles, Samsung Care, June 1, 2023
Crys, we're here to help you have the best experience with your microwave.
Here is a step-by-step guide to check why the microwave is not heating or stopped working. Please see the details and click on the hyperlinks included.
Samsung microwave is not heating or has stopped working https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145842424) to help our team gather your information.
Have a great day.
^Charles
Here is a step-by-step guide to check why the microwave is not heating or stopped working. Please see the details and click on the hyperlinks included.
Samsung microwave is not heating or has stopped working https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145842424) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
First 5 years good, then.....
on June 12, 2023
Posted by: Deedee
5 years then it died (does not heat anymore). Everything else works and no its not in demo mode. Service costs out weighed the cost of replacement. I realize the magnetron has a 10 yr warranty but I dont feel like spending $200-400 on a service call to gamble thats its the 10yr warranty item that has failed. Customer service was ok but not great. They offered the same troubleshooting steps that I has already found on line and performed.
Then they tried to sell me a new one over the phone, says it a promotional deal. WHile I am looking at the same model at a local store online cheaper.
Then they tried to sell me a new one over the phone, says it a promotional deal. WHile I am looking at the same model at a local store online cheaper.
Response from Samsung USBy Camille, Samsung Customer Care, June 20, 2023
DeeDee, we would like to assist you with your Samsung microwave as soon as possible.
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145916098) to help our team pull up your information.
Have a great day.
^Camille
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145916098) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
need parts!
on June 12, 2023
Posted by: ross
after 2.5 years the cooking sensor has failed, looks to be a regularly occurring flaw. What is the correct part number for this unit?
Response from Samsung USBy Camille, Samsung Customer Care, June 20, 2023
Ross, let us go ahead and help you with the replacement part you need.
To check the availability and compatibility of your microwave's cooking sensor, contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
You can also check this link for details.
Samsung DE96-00933A Assembly Wire Harness-Sensor
https://samsungparts.com/products/de96-00933a
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145915971) to help our team pull up your information.
Have a great day
^Camille
To check the availability and compatibility of your microwave's cooking sensor, contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
You can also check this link for details.
Samsung DE96-00933A Assembly Wire Harness-Sensor
https://samsungparts.com/products/de96-00933a
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145915971) to help our team pull up your information.
Have a great day
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Nice but it does not last
on July 24, 2023
Posted by: rdmun
Great while it lasted, lasted less than 4 years. My parents have had their microwave for over 15 years. Will replace with a difference brand.
Response from Samsung USBy Leo, Samsung Care, July 28, 2023
Greetings!
Let us help you with your Samsung microwave model.
We recommend checking the resource below to aid with your experience of the microwave not working. There are 2 radio buttons (Samsung microwave does not turn on or turns off by itself, Samsung microwave is not heating or has stopped working), please select which is more appropriate with your experience.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757
Should you need more assistance with this microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146076039 to help our team pull up your information.
Leo
Let us help you with your Samsung microwave model.
We recommend checking the resource below to aid with your experience of the microwave not working. There are 2 radio buttons (Samsung microwave does not turn on or turns off by itself, Samsung microwave is not heating or has stopped working), please select which is more appropriate with your experience.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757
Should you need more assistance with this microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146076039 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Make humming sound and blow away the fuse
on August 2, 2023
Posted by: Chamatkar
from WI
Lasted for 2 years, Now every time it blow up the fuse and keep making humming sound.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Ernest, Customer care, August 8, 2023
We know the importance of having a working microwave for every household, Chamatkar. Let's go ahead and make sure your microwave it performing at its best capacity.
Here are some links to help ensure you maximize the microwave's ability. Please see the hyperlinks and follow the instruction for the best results.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Samsung microwave does not turn on or turns off by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146119928) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Here are some links to help ensure you maximize the microwave's ability. Please see the hyperlinks and follow the instruction for the best results.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Samsung microwave does not turn on or turns off by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146119928) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US