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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Customer Rating
5
microwave
on August 22, 2017
Posted by: farmerj
from Fl.
Expertise:Intermediate
So far the microwave has performed well with no problems. the only concern was when I opened the carton the rear corner had a dent in it. Possible shipping accident.
Pros: Inexpensive, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
SAMSUNG Signage
on June 3, 2020
Posted by: Crollins
from Northern CA
the microwave works very well but as soon as i wiped over the samsung letters they move around. now it only says s_msung. it would be nice if they etched the letters instead of glued.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Just figures
on August 15, 2014
Posted by: Rzel2000
from Omaha, NE
Expertise:Expert
Looked great, nice features but completely dead within two years of purchase. Just my husband and myself, so it's not like it was even used all that often. Very disappointed- I got all new Samsung stainless appliances in 2012 - wondering what's next to go out.
Cons: quit working
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Angelica, Samsung Care, June 27, 2022
Hello Rzel2000,
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung microwave died within two years of purchase. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144639700
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung microwave died within two years of purchase. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144639700
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Product fail
on September 17, 2017
Posted by: mandarae50
from Minneapolis, MN
This product was installed by previous homeowner in May 2016. I bought the home Sept. 2016. In early August 2017, just two months past the warranty, there was suddenly no power to the unit. We have taken it down, ordered and installed a new control panel and assembly, and still doesn't work. I've almost spent as much as a new unit would cost and still nothing. I would not buy another unit from Samsung.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, May 19, 2022
Hi mandarae50,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not working. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144517163
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not working. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144517163
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t Walk, Run Away!
on March 22, 2019
Posted by: FRUSTRATED AND DISGUSTED
from Muskegon Michigan
Expertise:Intermediate
When we moved to our new home in September, 2016,we had to buy all new kitchen appliances. We had a good, quality Samsung TV and Samsung appliances were priced decently with good features. Just over a year after we bought the appliances, the dishwasher broke. It would have cost almost as much to repair as to replace (this was not a cheap, low end dishwasher). We bought a Whirlpool with less bells and whistles, but the quality of the wash and the fact that it still runs after more than a year makes me believe it is superior to Samsung.
AND THEN.... the Samsung microwave that came with the suite that we purchased broke (about 18 months after we bought it). Infuriated that the second of four appliances broke, my wife called Samsung. They were nice enough to honor a free repair (after some begging/pleading). A Samsung rep came out to replace the whole front console. Within a month, the microwave broke AGAIN. After more calls to Samsung, they sent another rep to replace the console. AGAIN, WITHIN A FEW WEEKS, IT STOPPED WORKING. Again, Samsung came out to replace the console. This time, instead of just shutting down, it shut down AND overheated to the point where it was so hot inside, we unplugged it and haven’t used it for safety concerns. I am very tired of dealing with this piece of junk. I’m worried that the remaining two appliances will break down before they have a normal life. I doubt Samsung cares- but i have told them i will make it my mission to tell my story to anyone who wants to hear it. That includes the builders my wife works with.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 25, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Appliance
on February 7, 2016
Posted by: toms1267
Expertise:Expert
Within the first month, filter does not stay in, timer does not work and fan will not shut off - must unplug after each use.
Cons: Poor quality, Did not meet expectations, broke
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Noraina, Samsung Care, July 22, 2022
Hello toms1267,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having issues with your microwave as the filter does not stay in, the timer does not work, and the fan will not shut off. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00049239/ to guide you on how to replace and clean your Samsung microwave filters.
I recommend you check this link: https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf for the user's manual to know more about the product. Just go to page 10 to guide you on how to set the time, and page 11 on how to set the timer button.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA for the warranty coverage of your product.
You can also check this link https://www.samsungparts.com/Default.aspx if you need to purchase parts for your microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144722881.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having issues with your microwave as the filter does not stay in, the timer does not work, and the fan will not shut off. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00049239/ to guide you on how to replace and clean your Samsung microwave filters.
I recommend you check this link: https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf for the user's manual to know more about the product. Just go to page 10 to guide you on how to set the time, and page 11 on how to set the timer button.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA for the warranty coverage of your product.
You can also check this link https://www.samsungparts.com/Default.aspx if you need to purchase parts for your microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144722881.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
3
Poor fit-roller tray
on August 18, 2014
Posted by: Selfemployed
The roller ring that came with it can not be the right one. The glass tray wobbles because the wheels are not high enough to touch the bottom of the glass tray (yes, the middle part on the wheel and glass tray are aligned properly).
Pros: Lightweight
Cons: Did not meet expectations, roller ring wheels do not touch bottom of glass tr
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy Camille , Samsung Care, August 4, 2022
Hi Selfemployed.
Thank you for reaching out regarding your 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Stainless Steel glass tray wobbles. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I am providing this link to guide you on the issue.
Turntable does not rotate and is making noise - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
Also, I suggest you check this link, to your user manual for further assistance. Please go to page 22.
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
In case of repairs are needed, please take note of your warranty coverage for the microwave.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144766191
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Stainless Steel glass tray wobbles. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I am providing this link to guide you on the issue.
Turntable does not rotate and is making noise - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
Also, I suggest you check this link, to your user manual for further assistance. Please go to page 22.
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
In case of repairs are needed, please take note of your warranty coverage for the microwave.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144766191
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
This is garbage
on September 22, 2015
Posted by: Courtney219
from Phoenix, AZ, USA
Expertise:Intermediate
I owned this microwave for 6 weeks when it made a sad sound and died completely. 3 weeks later it is a shiny storage unit above my oven. Worst purchase ever.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, May 13, 2022
Hello Courtney219,
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave made a sad sound and died six weeks after purchase. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to the troubleshooting guide to try when your Samsung microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The link below contains information on what to do when your microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144501695
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that your Samsung microwave made a sad sound and died six weeks after purchase. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to the troubleshooting guide to try when your Samsung microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The link below contains information on what to do when your microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144501695
-Angelica
Written by a customer while visiting Samsung US