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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Customer Rating
4
Samsung Microwave
on November 8, 2016
Posted by: DimplesO
from Sacramento, CA, USA
Expertise:Expert
Replaced a broken over-the-range microwave with a new slick black Samsung model and am very happy with the size and performance!
Pros: Bright display, Realistic color, Inexpensive, nice slick black color
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost Totally Satisfied
on November 9, 2016
Posted by: Photomayn
from San Jose, CA, USA
Expertise:Expert
This product was purchased as a replacement for a similar Samsung Model. I love the features and power. The only flaw was the interior light was not working upon receipt/installation. Getting a replacement bulb from Samsung was a bit stressful but eventually successful.
Pros: Inexpensive
Cons: broken upon receipt
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
WISH I HADN'T BOUGHT IT
on November 9, 2016
Posted by: SorryPurchaser
from Bradenton, FL, USA
Expertise:Intermediate
The Touch Pad is nearly impossible to use. The buttons require you to use the very end of your finger and many times they still don't respond. The Button layout is confusing and uninformative. The interior light is so dim that you can't see your food thru the window. But at least it hasn't caught on fire yet, like the S7 Note!
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, July 8, 2022
Hi there,
We are glad you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave's control panel not being too responsive and not being able to see the food inside. If the microwave interior is too dark because these are designed to prevent our valued customers from the electromagnetic energy from escaping the microwave. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
To know more about the functionalities, please see pages 10 to 17.
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
Use your Samsung microwave for defrosting:
https://www.samsung.com/us/support/answer/ANS00087027/
How to cook with your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00049159/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFW/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144675937
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave's control panel not being too responsive and not being able to see the food inside. If the microwave interior is too dark because these are designed to prevent our valued customers from the electromagnetic energy from escaping the microwave. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
To know more about the functionalities, please see pages 10 to 17.
https://downloadcenter.samsung.com/content/UM/202001/20200123151031862/2017.12.14_ME18H704SFB_S_W_AA_AC_EN-CFR.pdf
Use your Samsung microwave for defrosting:
https://www.samsung.com/us/support/answer/ANS00087027/
How to cook with your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00049159/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFW/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144675937
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
4
Nice!
on November 10, 2016
Posted by: Sandyone
from NM
Expertise:Intermediate
Heats well and evenly.
2 stove lights are nice.
Exhaust with carbon filter works great- Mine is set-up for recirculating air. I cook with garlic frequently and my house did not get stuck with the overbearing smell & aftermath of cooking with garlic. + Exhaust noise is the smoothest of any microwave I have previously used.
Exterior wipes easily but...
2 stove lights are nice.
Exhaust with carbon filter works great- Mine is set-up for recirculating air. I cook with garlic frequently and my house did not get stuck with the overbearing smell & aftermath of cooking with garlic. + Exhaust noise is the smoothest of any microwave I have previously used.
Exterior wipes easily but...
TOO Bads: When using Kitchen Timer button it disables use of microwave.
Sometimes, when microwaving it will start with a rattling sound then disappear after about 30 seconds.
Light button could have been placed closer to bottom panel so it could be easier to see when turning it off/on in dark
Sometimes, when microwaving it will start with a rattling sound then disappear after about 30 seconds.
Light button could have been placed closer to bottom panel so it could be easier to see when turning it off/on in dark
Exterior catches any handprints easily, but wipes clean easily
Overall, I like.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Value!
on November 10, 2016
Posted by: CntryGrl22
Expertise:Intermediate
Great look and function for a great price! The vent is very powerful and keeps steam away from cabinets!
Pros: Bright display, Realistic color, Durable, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product at a Great Price
on November 11, 2016
Posted by: LaughinginLehi
from Lehi, UT, USA
Expertise:Intermediate
With some assistance from my husband, I installed this myself to replace a preexisting stovetop microwave. Install was relatively uncomplicated and instructions were easy to understand. One of my favorite features aside from the large interior is the display lighting in blue.;) I do wish the buttons were more sensitive to touch. All in all a great value for a great price.
Pros: Bright display, Inexpensive, large interior
Cons: buttons not very sensitive
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Microwave
on November 12, 2016
Posted by: Mtnfolks
from NC
We recently purchased the black stainless microwave. Very nice!
Pros: Realistic color, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great microwave
on November 13, 2016
Posted by: clwright11
from Tulsa, OK
The microwave itself is wonderful. The installation was difficult as our cabinets were custom built in the 1950's. There are no complaints about the microwave at all. The fan is loud even on low. It is a great value for the size and features.
Pros: Bright display, Durable, Inexpensive
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US