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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Customer Rating
5
I love the features and how great it looks in my kitchen. I am thrilled!!
on November 13, 2016
Posted by: Anonymous
from Fenton, MO, USA
Expertise:Intermediate
This is exactly what I was looking for in an over the counter microwave. It goes great in my kitchen and has all the features I was looking for. It also runs pretty quiet which is also a great feature.
Pros: Bright display, Realistic color, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Had it for only a week.
on November 14, 2016
Posted by: Mezmez
We installed this ourselves, venting it up and outside. That took the most time. Check and double check when using template. Compare to top of microwave. Works great so far. Love the 4 speed fan and double light. Learning how to use the sensor. Hope it lasts for several years!
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
works great
on November 14, 2016
Posted by: TNINDIAN
from Tennessee, USA
Expertise:Expert
replaced our 23 yr old unit with this new one fits great easy to install
Cons: user manual to describe settings
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung products recommended by friends
on November 14, 2016
Posted by: Roxym
from Ca
Expertise:Intermediate
I love all my new samsung appliances . Very nice features for a reasonable price .
Pros: Inexpensive, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
ARCING AND SPARKING!!!
on November 16, 2016
Posted by: 40milesfromeverywhere
from central washington
Expertise:Intermediate
so after 3 months i experienced arcing and sparking from the inside right side of the microwave.... was bad enough to melt the plastic plate on the inside wall... samsung was gracious enough to exchange it for a new microwave after only 2 weeks of working to get it looked at... kinda frustrating but samsung stood by me in my time of need...
I would recommend this to a friend!
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy Trisha, Samsung Care, July 8, 2022
Hi there,
We are glad you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave sparks and arcs. Usually, removing metallic materials, like aluminum foil and gold paint on dishes will fix the problem. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The microwave sparks or arcs:
https://www.samsung.com/us/support/troubleshooting/TSG01110364/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144675789
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave sparks and arcs. Usually, removing metallic materials, like aluminum foil and gold paint on dishes will fix the problem. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
The microwave sparks or arcs:
https://www.samsung.com/us/support/troubleshooting/TSG01110364/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144675789
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
3
Not Sure on this Microwave
on November 17, 2016
Posted by: RLand
from Charlotte, NC
Expertise:Expert
I've just had this for less than 2months, but it doesn't seem to heat properly. I'm regrading manual to make sure I haven't missed something.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Angelica, Samsung Care, April 12, 2022
Hello RLand,
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave doesn't seem to heat properly. We apologize for the inconvenience this has caused you, especially since you only had it for two months. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting guide you can try if your Samsung microwave does not heat food or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144395625
-Angelica
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave doesn't seem to heat properly. We apologize for the inconvenience this has caused you, especially since you only had it for two months. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link containing the troubleshooting guide you can try if your Samsung microwave does not heat food or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144395625
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Nice and simple
on November 19, 2016
Posted by: NateJdm24
from Pennsauken Nj
Expertise:Intermediate
This product is the one for me. It's nice and simple. Don't need anything more than what this product is. The air vent is really powerful. Love this product
Pros: Realistic color, Durable, Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good Choice
on November 20, 2016
Posted by: lewp1
Expertise:Intermediate
Very happy with the design and function of the microwave. The operating instruction paper needs to be model specific. It states features but then "available on some models". This was on 6 of the 15 listed features. Why do you need to spend time searching for something instead of enjoying your newly installed appliance?
Pros: Bright display, Durable, very impressive design with a non-plastic interior
Cons: none
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US