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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Customer Rating
1
Broke within 1.5 years
on January 25, 2018
Posted by: Anik
from Markham, ON, Canada
I bought this microwave 1.5 years back. It worked fine but suddenly it started tripping the breaker. Now if I plug it on, the breaker trips. I called an electrician and he says the line is ok and the microwave is drawing more current.
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Camille , Samsung Care, August 2, 2022
Hi Anik.
We apologize for your experience with the 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Stainless Steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Reference Ticket Number: 1144758762
Have a great day.
^Camille
We apologize for your experience with the 1.8 cu. ft. Over-the-Range Microwave with Sensor Cooking in Fingerprint Resistant Stainless Steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Reference Ticket Number: 1144758762
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
1 year 1 month
on April 4, 2018
Posted by: homeappliance
from McDonough, GA, USA
Expertise:Intermediate
e 11 error for humidity came on, out of warranty now.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 12, 2022
Hello homeappliance,
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave displays an E11 error code. We apologize for the inconvenience this has caused you, especially now that it's out of warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
An E11 code means open gas sensor error.
Attached is a link containing the troubleshooting guide you can try if your Samsung microwave displays an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME18H704SFG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144394803
-Angelica
Thank you for reaching out. We appreciate you letting us know that your Samsung microwave displays an E11 error code. We apologize for the inconvenience this has caused you, especially now that it's out of warranty. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
An E11 code means open gas sensor error.
Attached is a link containing the troubleshooting guide you can try if your Samsung microwave displays an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME18H704SFG/AA
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144394803
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Door not in line with the panel
on April 9, 2018
Posted by: Fireguy
from Bel Air, MD
Expertise:Intermediate
Two issues.
1) my door is not in line with my control panel. Its about 1/16 inch off and is noticeable.
2) the interior rack will not stay seated in the clips that hold it up. The rack falls to the bottom.
1) my door is not in line with my control panel. Its about 1/16 inch off and is noticeable.
2) the interior rack will not stay seated in the clips that hold it up. The rack falls to the bottom.
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
sorry to write this
on April 16, 2018
Posted by: manager4long
from Augusta, GA, USA
Expertise:Intermediate
I purchased frig, range, dishwasher and this microwave for my kitchen that I had remodeled. I am very pleased with all but this microwave. It started cutting off early just after the one year warranty expired. Upon looking at Consumer Reports, the problem is apparently systemic. I hated to write this as much as I am enjoying my other purchases.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 14, 2022
Hello,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it stopped working just after the one-year warranty expired. We apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ if your microwave is not heating or has stopped working.
You can also check this link https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA for the warranty information of the product. It says it has one (1) year warranty for parts and labor, and ten (10) years for parts warranty for the magnetron.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144403236.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it stopped working just after the one-year warranty expired. We apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ if your microwave is not heating or has stopped working.
You can also check this link https://www.samsung.com/us/support/service/warranty/ME18H704SFS/AA for the warranty information of the product. It says it has one (1) year warranty for parts and labor, and ten (10) years for parts warranty for the magnetron.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144403236.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
2
Display/control panel is peeling
on July 17, 2018
Posted by: Jan2018
from Mandeville, La
Expertise:Expert
I bought this microwave as a package deal. It warms food fast but the display/control panel is peeling. It was installed this March 2018, in 3 months the panel start peeling off. I guess I need to call and get it replaced..
Pros: Inexpensive, Bright display
Cons: Poor quality, Did not meet expectations
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy ^Rafael, Samsung Care, July 18, 2018
Hey Jan! Please make sure that the clear plastic film has been taken out. This plastic covers the control panel to avoid any physical damage. If you haven't removed this plastic, please peel it away. ^Rafael
Written by a customer while visiting Samsung US
Customer Rating
1
Safety hazard
on August 19, 2018
Posted by: Anneliese
from Colorado
Expertise:Intermediate
Less than 3 years old and started to run on it's own. Heard a buzzing sound and the microwave cover inside melted and was smoking . If I had been asleep and this happened, it would have caught fire. Would recommend recall
Cons: Poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
1.8 Vu.ft Over the range Microwave with sensor
on September 1, 2018
Posted by: Huynhtuan 1960
from Florida
Expertise:Expert
This is second microwave I bought from Samsung. The first one using over 15 years. My family loved this . Samsung is the best favorite , I choosing. Thank
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
1.8 cu. ft. Over The Range Microwave with Sensor
on September 2, 2018
Posted by: Samsung User7
from Tampa, Florida
Expertise:Expert
I bought this microwave about two months ago, along with a Samsung Slide-In Range. I find the buttons do not respond on first touch and it requires me to push them harder to work; when the microwave is in use, the ventilation system power is cut in half over my range - only goes up to 2 on a 1 to 4 scale; I cannot operate the minute timer when the microwave is in use, so I use the timer on the range; I miss that if you touch a number on the keypad without using "time" it will automatically run on high for that number of minutes - like on my old microwave; the keypad is black and not illuminated to use at night without the kitchen lights on to see it; there needs to be a button to turn the turntable off when I don't want it to turn; food is not cooking completely in the middle like it should. I'm not impressed. Unfortunately, there are no other 1.8 size microwaves with better features with Samsung.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 13, 2022
Hello,
Thank you for bringing this to our attention. We appreciate you letting us know that the buttons do not respond on your Samsung microwave, and food is not cooked in the middle. We apologize for the inconvenience this has caused you. It's not the experience we want you to have, and we're here to help.
Attached is a link containing a troubleshooting guide you can try if your Samsung microwave's control panel does not respond.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
The link below contains information on what to do with the cooking issue on your microwave.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
I've also included a helpful link to learn more on how to cook with your Samsung microwave for reference.
https://www.samsung.com/us/support/answer/ANS00049159/
Do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative or for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144399814
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the buttons do not respond on your Samsung microwave, and food is not cooked in the middle. We apologize for the inconvenience this has caused you. It's not the experience we want you to have, and we're here to help.
Attached is a link containing a troubleshooting guide you can try if your Samsung microwave's control panel does not respond.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
The link below contains information on what to do with the cooking issue on your microwave.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
I've also included a helpful link to learn more on how to cook with your Samsung microwave for reference.
https://www.samsung.com/us/support/answer/ANS00049159/
Do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative or for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144399814
-Angelica
Written by a customer while visiting Samsung US