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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Customer Rating
1
2 days out of warranty
on November 20, 2019
Posted by: coachtnt
[This review was collected as part of a promotion.] microwave quit 2 days after warranty ran out. not a good value when it only lasts a year and 2 days.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, November 21, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140761685.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 27486
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 27486
Written by a customer while visiting Samsung US
Customer Rating
2
Great Microwave until it wasn't
on December 7, 2019
Posted by: BEADLOVER
from WASHINGTON
[This review was collected as part of a promotion.] i loved everything about this microwave until it stopped functioning after only three years, very disappointed with the longevity of the product
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, December 9, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
worst
on December 7, 2019
Posted by: HEnry
[This review was collected as part of a promotion.] just work properly like a month and then sometimes water or food was heated but now it does not heat anything
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, December 9, 2019
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing these links with information that addresses your concerns:
• Microwave Does Not Heat: http://bit.ly/2JrddSx
• Microwave Error Codes: http://bit.ly/2Tf2X0e
Thank you for being a part of the Samsung family! ^Cat
• Microwave Does Not Heat: http://bit.ly/2JrddSx
• Microwave Error Codes: http://bit.ly/2Tf2X0e
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Looks Good but failed miserably
on December 28, 2019
Posted by: James
microwave is 9 months old. bought with all new samsung kitchen appliances. had the repair people out twice . new magnatron, transformer and door switches. very disappointed in samsung.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 14, 2022
Hello James,
Thank you for reaching out. We appreciate you letting us know that you already had a repair visit twice for your Samsung microwave. We apologize for the inconvenience this has caused you, especially since it's just nine months old. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try if your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME18H704SFG/AA
Do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative or for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144402903
-Angelica
Thank you for reaching out. We appreciate you letting us know that you already had a repair visit twice for your Samsung microwave. We apologize for the inconvenience this has caused you, especially since it's just nine months old. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide you can try if your Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
I've also included a link to our warranty page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME18H704SFG/AA
Do not hesitate to reach out via our Support Channels below should you wish to speak with a live representative or for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144402903
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
Short Life
on January 2, 2020
Posted by: MIke
[This review was collected as part of a promotion.] had this microwave for 2 years and it has already crapped out. worked well within those 2 years and then started acting up approx. 1 month ago. would expect the unit to last more than 2 years.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, January 2, 2020
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
2
Not a great model
on January 7, 2020
Posted by: Kinderrookie
from 33904
[This review was collected as part of a promotion.] we have bought this model twice. the microwave i barely used just flat died today. what do you know my 5 year warranty ended last month. not doing this model again.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 8, 2020
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible! What a waste of money
on January 23, 2020
Posted by: Campbell
[This review was collected as part of a promotion.] we have had this microwave for less than 3yrs. all of a sudden it stopped heating. we thought we bought a good product, instead we got a piece of trash. samsung is a major brand, and we expected more.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, January 27, 2020
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
4
Sleek and functions well
on January 27, 2020
Posted by: Dormamu
i am shocked on some of the mixed and negative reviews. this has been great and a nice visual to the oven. it's heated up everything i've thrown at it and sits flush very nicely with the cabinets.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, January 27, 2020
Samsung is pleased that you are enjoying your new microwave. We take pride in providing our customers with quality products and innovative features. Thank you for choosing Samsung for your cooking needs! ^Cat
Written by a customer while visiting Samsung US