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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Customer Rating
1
Stopped working
on February 14, 2020
Posted by: Disappointed
from Chino Hills, Ca
samsung microwave replaced an old one that lasted for more than 10 years but this one stopped working in less than 1 year. sooooo disappointed, don’t waste your money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, February 17, 2020
I understand your frustration, You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141314018.
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
Very poor quality
on February 22, 2020
Posted by: dandr
i’ve owned two of these microwaves. they both failed at around 13 months old. one them required a repair after only 2 months. very low quality product with a life span of about a year.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, February 24, 2020
I understand how frustrating it can be when results and expectations do not quite meet. You are a valued customer and your experience matters to us. We are continuously improving our products and services, and your feedback is vital to that process. Thank for providing feedback concerning your Samsung Over-the Range microwave, but most importantly, thank you for being a part of the Samsung family! ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
Don't purchase
on June 10, 2020
Posted by: JENNIFER M
from Skokie, IL
bought a complete samsung package for the kitchen. every single item has an issue or has stopped working completely and it has been less than 3 years. the microwave stills runs but no longer heats anything up. useless and cheaper to replace it than fix it.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy Ty, Samsung Cares, September 22, 2020
Hello! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
5
light weight, works great, easy install
on June 18, 2020
Posted by: tazman40
from Pasadena texas
[This review was collected as part of a promotion.] wife loves the black stainless. setup by myself. easy use
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very Disappointed and Dissatisfied
on June 30, 2020
Posted by: Anonymous
i purchased this microwave in november 2018 and it barely lasted a year. it broke after 16 months. microwave started to gave off a burning chemical smell when used. i had to unplug in fear of fire. i was planning to redo the kitchen with samsung appliances but must rethink now. i would not recommend this item.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Ty, Samsung Cares, September 8, 2020
Hello, thank you sharing your Samsung microwave experience. Please, contact us so we can help resolve your concerns 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142423610 ^Ty
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference ticket #1142423610 ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality is costing you loyal customers
on August 3, 2020
Posted by: KD Lowery
during a 8 minute cooking cycle, this unit became extremely hot on its top right side, and went completely dead. i unplugged, allowed it to cool down, plugged it in again 2 hours later, to see it now had a functioning display. today, my son attempted to heat a bowl and encountered a loud humming noise coming from the unit and opened it. he pushed the start button again and now was met with a sizzle noise and arcing which left it completely dead. i’m worried about a fire! i’ve long been a fan of samsung and have 7 tv’s, 2 bluray units, and an entire kitchen of samsung devices, however after issues with a dishwasher, a stove twice, two tvs, and now a microwave. so, after seeing so many concurring reviews of failure and poor quality, i’m done!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Breaks within two years - don’t waste your money
on August 8, 2020
Posted by: Karen
from Florida
unless you have a personal appliance repair person, don’t purchase this microwave. the door is made of cheap plastic and thus breaks quite easily. my favorite time it broke was right before a birthday gathering. i love explaining to people why there is tape on my microwave. thanks a lot samsung. if apple made a microwave, you know i’d buy it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, August 13, 2020
We appreciate you leaving this feedback on the Microwave. You may be able to locate a service center in your area by using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Worked great for 18 months then died
on August 13, 2020
Posted by: Yikes
it worked fine for about 18 months, now it won't power on at all. warranty is expired and they wont cover repair. don't waste your money on something that wont even last you 2 years.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, August 14, 2020
I can understand your frustration and we appreciate you taking the time to reach out to us. We have a one year warranty on parts and labor and we also have a 10-year warranty on parts for the Magnetron. So it would depend on the issue the unit is facing. If you decide to change your mind, you can locate a service center by using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US