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Customer Reviews Collected from Samsung US |
Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 838 reviews
5 Stars
483
4 Stars
169
3 Stars
52
2 Stars
38
1 Star
96
80%of customers recommend this product.
(
638 out of
794)
Customer Reviews for Samsung - 1.8 cu. ft. Over-the-Range Fingerprint Resistant Microwave with Sensor Cooking - Stainless Steel
Customer Rating
1
Disappointed in the product
on August 19, 2020
Posted by: Jess
from Topsham, Maine
i was wiping off the microwave the second week we had it and the g from the samsung logo wiped off! that was a little concerning. then the serial wiped off (i assume from the grease?). this is a microwave designed to go over the stove, so it's going to get dirty. finally, the door latch broke-rendering the microwave completely useless. the icing on the cake was when samsung told us they can't help us because the serial number is not legible. we have the receipt, not good enough.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, August 20, 2020
If you have the receipt, we can use that to verify the product. Can you try reaching out to us by using the information below? ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Does not last
on August 19, 2020
Posted by: Mike
from California
bought this microwave about 13 months ago, was good until now. still heats up but smells like an internal circuit board is burning up. no wonder samsung doesnt warranty this microwave for 12 months. worst microwave
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, August 20, 2020
I understand your concern and see where you are coming from. We do have a 10-year warranty for the Magetron part for our microwaves. We would need a technician to verify what is wrong with the unit first. If you would like us to look into this, please contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Bad purchase
on September 16, 2020
Posted by: Vera
was really happy w my purchase until one day it started to over heat and stopped working.
ofcouse just a few months after the 1 yr warranty experied. i trusted samsung because inhave other appliances of the same brand. now im wondering if my stove, fridge and dishwasher are next.
ofcouse just a few months after the 1 yr warranty experied. i trusted samsung because inhave other appliances of the same brand. now im wondering if my stove, fridge and dishwasher are next.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Pat, Samsung Care, September 17, 2020
Oh no! This concern needs to handled at your earliest convenience. Please reach out to us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
2
Two Stars for Two Years of Life
on September 22, 2020
Posted by: 2020
from 84660
bought new in the fall of 2018 to replace a 13yr old ge microwave.
looks good and worked well for almost 2yrs. began flickering on and off until it would no longer power on. checked connections and found a loose connector on one of the thermostats. spent $20 and waited 1.5 weeks for a new thermostat, unfortunately the new thermostat did not help. all fuses and connections are good and it's getting power, not sure why it won't power on anymore. think it's time to cut my loses and find replacement. judging from some of the other reviews this does not appear to be a reliable model. very disappointing when a much longer life is expected from a brand like samsung.
looks good and worked well for almost 2yrs. began flickering on and off until it would no longer power on. checked connections and found a loose connector on one of the thermostats. spent $20 and waited 1.5 weeks for a new thermostat, unfortunately the new thermostat did not help. all fuses and connections are good and it's getting power, not sure why it won't power on anymore. think it's time to cut my loses and find replacement. judging from some of the other reviews this does not appear to be a reliable model. very disappointing when a much longer life is expected from a brand like samsung.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, September 23, 2020
Hey; I understand the situation you are going through must be frustrating and we value your personal feedback. We would like to see your problem solved in a timely matter. Please try reaching out to us by using one of the following methods below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Died after two years
on September 29, 2020
Posted by: Faust
this was a great microwave while it worked. unfortunately, one day it started making a whirring sound when the unit wasn't actually microwaving anything. when we tried to microwave, it sounded normal but it wouldn't heat anything up. because it was outside of the 1 year warranty, we would have had to pay someone to come out and fix it. that would have costed as much as a new one. i bit the bullet and got a new samsung because i really liked this model and i like look with our other samsung appliances. if the new microwave dies after a couple of years, i won't buy another samsung.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy Pat, Samsung Care, September 30, 2020
I can understand where you are coming from and we appreciate you taking the time to inform us of this experience. We are rooting for you not to run into any more problems with the microwave, but if you do; We are always here to help. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
Great features, while it lasts
on October 2, 2020
Posted by: Jeff
from Oregon
this has great features, but it lasted 11 months and the magnetron died. i paid to have professionally installed, which was nice. however, it does not heat any longer and it took over 10 hours (so far) to get the warranty honored. it looks like i will have to ship it in to be fixed, not sure if i am paying for shipping myself. also, looks like i will have to uninstall myself. ugh. look for something else.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, October 5, 2020
Anyone would be disappointed if they had to endure this. Thank you for sharing your experience with us. We strive to produce quality products and your experience will not go unnoticed. Thank you for your time. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Buy
on October 6, 2020
Posted by: TySr
from Warren, MI
i purchased this microwave over a year ago to replace a non functioning hood. it works wonders! there are 4 fan settings that really get the job done. what i love most is the finish... black stainless steel. beautiful! i love that it's fingerprint resistant, because i have 3 children and you know how bad stainless steel can get with the fingerprints. but that's not a worry of mine. definitely will replace with another samsung microwave when this one's life cycle ends.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not good
on October 29, 2020
Posted by: Cobs
from Tonganoxie
excited to have this microwave as everything i own is a samsung. this is the worst samsung i have owned over the years. microwave started making strange noise just after a month of use. been trying to get samsung to help for months and finally, microwave just quit working. i am mad and disappointed
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, October 30, 2020
Thank you for bringing this unfortunate experience to our attention. For better assistance; Please contact our Social Media team by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142570964
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142570964
Written by a customer while visiting Samsung US