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Customer Reviews Collected from Nespresso USA |
Nespresso - Pixie Espresso Maker - Electric Titan
Average Customer Rating:
4.7
Rating breakdown 396 reviews
5 Stars
323
4 Stars
53
3 Stars
15
2 Stars
1
1 Star
4
93%of customers recommend this product.
(
76 out of
82)
Customer Reviews for Nespresso - Pixie Espresso Maker - Electric Titan
Customer Rating
5
Great Quality & Value!
on April 7, 2024
Posted by: Don Seattle
from Seattle, WA
[This review was collected as part of a promotion.] Great quality at a value price. My first Pixie lasted at least 8 years and survived 3 moves. It started to leak in the last few months so needed replacing. I was very happy to replace it with the same model.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Pixie is the best!
on September 24, 2023
Posted by: Amanda
from Powell, OH
[This review was collected as part of a promotion.] We have pixies at multiple locations and it is our favorite!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
10 Years Still Going Strong
on December 2, 2023
Posted by: Ryan
from Charleston, SC
I love the Pixie, it's the only Nespresso machine we've ever owned and still going strong 10 years later. I like its design style, premium feel, simplicity, and that it is made in Switzerland. But even more its small footprint has allowed us to pack it on vacation multiple times which may have been harder to do with a larger machine. Also, a nice touch that the side panels are made from recycled nespresso pods. We eventually got bored of the red aluminum sides we bought, they were easy enough to remove and painted them black. The whole machine looks very sleek now. I hope they continue to make this awesome machine for many years to come should we ever need a replacement.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simple It works. No auto eject. Great Coffee
on October 24, 2023
Posted by: Bianca
from Austin, Texas
[This review was collected as part of a promotion.] Simple It works. No auto eject. Great Coffee. Bianca likes it when I take control.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Trying to love the Keurig ❤️
on December 31, 2022
Posted by: M
from AR
I’ve had this pixie several years. Sorry I don’t remember exactly. I like the coffee taste a lot. I hate the horrible noise. An engineer told me that it was designed to make that useless noise. Horrors!! It clogs up unfortunately. The expensive declogger liquid doesn’t really work in my experience of owning three or four pixies in the last ten years. I’m trying to make myself live the Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 2, 2023
Thank you for your review. We are dismayed to learn that your Pixie is not performing to your expectations. In order to better assist you, we kindly ask you to call Nespresso at our toll-free number, 800-562-1465, when you are with your machine. We are available 24 hours a day, 7 days a week.
A Machine Expert will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. If necessary, we also have repair and replacement options through our Assistance Service Program. Additional assistance may be found on Nespresso.com/help, with instructions on descaling your Pixie machine (recommended: every three months).
A Machine Expert will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. If necessary, we also have repair and replacement options through our Assistance Service Program. Additional assistance may be found on Nespresso.com/help, with instructions on descaling your Pixie machine (recommended: every three months).
Written by a customer while visiting Nespresso USA
Customer Rating
1
on February 15, 2023
Posted by: Marlowe
from Ca
Bought after Xmas but. Was surprised coffee is salty which is a big .why so I very worried for this price I paid What Will I do still have many capsules my old one which I had for maybe 15 years made in Swiss broke but so happy with it Old one is like Citiz but I don’t need Frother please Help
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 16, 2023
Thank you for your review, Marlowe. We're glad to see that a refund was processed on 2/4. We are always here to help should you need additional coffee or machine assistance. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
it was a gift - it would not be my first pick
on June 18, 2023
Posted by: Fathers day
from New York state
Fathers day gift. I like it for its simple approach, but I am stuck with buying Nespresso capsules. I would prefer a machine that I can load my own coffee blend, vs being stuck with buying their capsules.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Poor design features but coffee is good
on March 10, 2023
Posted by: Chloe
from Atlanta, GA
[This review was collected as part of a promotion.] It makes great coffee from the pods which is the important part. However, there are a few design features that are annoying. The water reservoir tank must be put on bottom first but you also need to snap in hooks on the back - they don’t fit without a good push of force. Second, the drip tray leaks ALL over the counter at a certain point. I rinse it once a week so not sure why. Lastly, wider mugs will not work with the tray/flap design.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, March 13, 2023
Thank you for your review, Chloe. We certainly share in your frustration, and hope you know that we're always here to help. Your machine should not be leaking, and we advise that you call us directly for comprehensive troubleshooting with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA