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Customer Reviews Collected from Nespresso USA |
Nespresso - Pixie Espresso Maker - Electric Titan
Average Customer Rating:
4.7
Rating breakdown 518 reviews
5 Stars
416
4 Stars
66
3 Stars
27
2 Stars
1
1 Star
8
87%of customers recommend this product.
(
97 out of
111)
Customer Reviews for Nespresso - Pixie Espresso Maker - Electric Titan
Customer Rating
5
Hassle free delicious coffee.
on January 20, 2024
Posted by: Omri
from New York
[This review was collected as part of a promotion.] Moving to New York was stressful. In part because although there is a coffee shop on every corner. Often the espresso is inconsistent and pricey. What is great about Nespresso is that every single time, the coffee is excellent. I am really obsessed.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product
on September 22, 2024
Posted by: lindseyc98
This product is extremely incredible. It’s low maintenance, bruise a perfect cup every time love the functionality of the product and the price is amazing.
Written by a customer while visiting influenster.com
Customer Rating
5
Happy so far.
on November 11, 2024
Posted by: Cyn
from Southern Pines, NC
[This review was collected as part of a promotion.] I’m really enjoying this machine so far. My last one lasted 4 years and stopped working so I did a minor upgrade. Hoping this one will last.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Everlasting
on February 7, 2025
Posted by: jp
from Langdon, NH
I have been using the pixie for over 10 years, 3 times a day, never had a problem. Use filtered water to avoid calcification, flush once after each brew.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
poor design
on March 13, 2025
Posted by: Elizabeth in MN
from Minneapolis MN
The coffee is good., as is all Nespresso.
The concerns I have are with the design:
1) the spout is so low, that when I open the lever to pull a second shot, it pushes my mug off the little holder metal - for context, I use 8oz - Double Wall Glass mugs - not a large mug.
2) if I place the holder up to put my cup directly on the counter, the holder has no soft lowering - it just falls down - and since it is metal, it hits the mug/cup which will certainly eventually result in chipping or breaking my cup
3) removing the holder is one solution, but it is ungainly in sight without the holder
4) water comes out into my fresh shot when I put the second pod in.
1) the spout is so low, that when I open the lever to pull a second shot, it pushes my mug off the little holder metal - for context, I use 8oz - Double Wall Glass mugs - not a large mug.
2) if I place the holder up to put my cup directly on the counter, the holder has no soft lowering - it just falls down - and since it is metal, it hits the mug/cup which will certainly eventually result in chipping or breaking my cup
3) removing the holder is one solution, but it is ungainly in sight without the holder
4) water comes out into my fresh shot when I put the second pod in.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
ITS SO GOOD
on December 1, 2025
Posted by: R B
from CT
I got this and the aeroccino 3 and I'm blown away, I didnt expect to love it as much as I do. I was unsure about buying but I have no regrets
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A true GEM
on January 8, 2026
Posted by: Emmy70
from MA
I have had this wonderful machine for 5 years! It’s a wonderful gem. Easy to operate —no fancy weird things to deal with and the coffee comes out delish!! This little gem is the best! We also have the stainless steel Aerochimo which makes EXCELLENT frothy foam to add to your cup.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Something of a disappointment
on August 22, 2024
Posted by: Janis
from Anna Maria Florida
I had three of these original pixie machines. One for my office, one for my home, and one for travel. I probably pour 4 cups of espresso daily between myself and my co-workers. Unfortunately two of the machines died and it was impossible to fix them. I went all over Nespresso and online checking the videos, taking portions of the machine and changing them, but one of leaked and would never stop leaking and had to be thrown away. The other one just stopped suddenly, it would light but then nothing would happen, and the price of getting it refurbished was more than it was worth.
Also, I was fanatical about following the cleaning directions, using nespresso's own goods and instructions, but other drawback I found with these machines was that they are really difficult to keep clean and avoid buildup. Despite using the Nespresso descaling and cleaners, along with a toothbrush to get the area right around the rim and inside, the coffee would taste muddy within a month of use. That was with using Nespresso capsules.
I have a little essenza that I'm using now when I travel and we'll see how that works out. So far so good. But I have to say that for the price I paid for these pixies, they have been a disappointment. Two out of three is not a great record. One of them was under 3 years old, one was two and a half years old, and one was four years old.
Also, I was fanatical about following the cleaning directions, using nespresso's own goods and instructions, but other drawback I found with these machines was that they are really difficult to keep clean and avoid buildup. Despite using the Nespresso descaling and cleaners, along with a toothbrush to get the area right around the rim and inside, the coffee would taste muddy within a month of use. That was with using Nespresso capsules.
I have a little essenza that I'm using now when I travel and we'll see how that works out. So far so good. But I have to say that for the price I paid for these pixies, they have been a disappointment. Two out of three is not a great record. One of them was under 3 years old, one was two and a half years old, and one was four years old.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 23, 2024
Thanks for your review, Janis. We’re dismayed that your Pixie machines had issues and you purchased an Essenza Mini machine as a replacement. Your machine has a one-year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have replacement options via our Assistance Service Program for the Essenza Mini and Pixie machine models, even when your machines are out of warranty. We recommend reaching out to us with any machine issue via our toll-free number or Live Chat from our Nespresso website, when you select “Machine Assistance” from the live chat category, to speak with a machine expert. Aside from brushing the coffee outlet opening and pyramid plate inside the capsule chamber with a damp toothbrush, we also recommend priming your machine three times before you brew the first capsule of the day without a capsule, using the large cup button. Enjoy your Essenza Mini machine. It’s a great machine to travel with within the US.
Written by a customer while visiting Nespresso USA