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Customer Reviews Collected from Nespresso USA |
Nespresso - Pixie Espresso Maker - Electric Titan
Average Customer Rating:
4.7
Rating breakdown 460 reviews
5 Stars
370
4 Stars
61
3 Stars
21
2 Stars
1
1 Star
7
88%of customers recommend this product.
(
94 out of
107)
Customer Reviews for Nespresso - Pixie Espresso Maker - Electric Titan
Customer Rating
5
Happy so far.
on November 11, 2024
Posted by: Cyn
from Southern Pines, NC
[This review was collected as part of a promotion.] I’m really enjoying this machine so far. My last one lasted 4 years and stopped working so I did a minor upgrade. Hoping this one will last.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Everlasting
on February 7, 2025
Posted by: jp
from Langdon, NH
I have been using the pixie for over 10 years, 3 times a day, never had a problem. Use filtered water to avoid calcification, flush once after each brew.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
A great latte, every time!
on March 4, 2025
Posted by: Mcatbanks
from Fayetteville, Arkansas USA
This was a gift. I had used it at my sister's house and she had an extra one. Though the coffee is a bit pricier, the flavor and quality is more important to me. I grew up in Buenos Aires and got used to strong coffee and hot milk or expressos while there. Having this machine in my home in US is handy because as there are many coffee and barista shops popping up everywhere, they are not all good. I can guarantee my coffee is the way I like it. The only thing I wish it was hotter but that was used for supermarket bought grounds and I understand the hot hot water will decrease the quality of the flavor.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
poor design
on March 13, 2025
Posted by: Elizabeth in MN
from Minneapolis MN
The coffee is good., as is all Nespresso.
The concerns I have are with the design:
1) the spout is so low, that when I open the lever to pull a second shot, it pushes my mug off the little holder metal - for context, I use 8oz - Double Wall Glass mugs - not a large mug.
2) if I place the holder up to put my cup directly on the counter, the holder has no soft lowering - it just falls down - and since it is metal, it hits the mug/cup which will certainly eventually result in chipping or breaking my cup
3) removing the holder is one solution, but it is ungainly in sight without the holder
4) water comes out into my fresh shot when I put the second pod in.
1) the spout is so low, that when I open the lever to pull a second shot, it pushes my mug off the little holder metal - for context, I use 8oz - Double Wall Glass mugs - not a large mug.
2) if I place the holder up to put my cup directly on the counter, the holder has no soft lowering - it just falls down - and since it is metal, it hits the mug/cup which will certainly eventually result in chipping or breaking my cup
3) removing the holder is one solution, but it is ungainly in sight without the holder
4) water comes out into my fresh shot when I put the second pod in.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Something of a disappointment
on August 22, 2024
Posted by: Janis
from Anna Maria Florida
I had three of these original pixie machines. One for my office, one for my home, and one for travel. I probably pour 4 cups of espresso daily between myself and my co-workers. Unfortunately two of the machines died and it was impossible to fix them. I went all over Nespresso and online checking the videos, taking portions of the machine and changing them, but one of leaked and would never stop leaking and had to be thrown away. The other one just stopped suddenly, it would light but then nothing would happen, and the price of getting it refurbished was more than it was worth.
Also, I was fanatical about following the cleaning directions, using nespresso's own goods and instructions, but other drawback I found with these machines was that they are really difficult to keep clean and avoid buildup. Despite using the Nespresso descaling and cleaners, along with a toothbrush to get the area right around the rim and inside, the coffee would taste muddy within a month of use. That was with using Nespresso capsules.
I have a little essenza that I'm using now when I travel and we'll see how that works out. So far so good. But I have to say that for the price I paid for these pixies, they have been a disappointment. Two out of three is not a great record. One of them was under 3 years old, one was two and a half years old, and one was four years old.
Also, I was fanatical about following the cleaning directions, using nespresso's own goods and instructions, but other drawback I found with these machines was that they are really difficult to keep clean and avoid buildup. Despite using the Nespresso descaling and cleaners, along with a toothbrush to get the area right around the rim and inside, the coffee would taste muddy within a month of use. That was with using Nespresso capsules.
I have a little essenza that I'm using now when I travel and we'll see how that works out. So far so good. But I have to say that for the price I paid for these pixies, they have been a disappointment. Two out of three is not a great record. One of them was under 3 years old, one was two and a half years old, and one was four years old.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 23, 2024
Thanks for your review, Janis. We’re dismayed that your Pixie machines had issues and you purchased an Essenza Mini machine as a replacement. Your machine has a one-year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have replacement options via our Assistance Service Program for the Essenza Mini and Pixie machine models, even when your machines are out of warranty. We recommend reaching out to us with any machine issue via our toll-free number or Live Chat from our Nespresso website, when you select “Machine Assistance” from the live chat category, to speak with a machine expert. Aside from brushing the coffee outlet opening and pyramid plate inside the capsule chamber with a damp toothbrush, we also recommend priming your machine three times before you brew the first capsule of the day without a capsule, using the large cup button. Enjoy your Essenza Mini machine. It’s a great machine to travel with within the US.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Long lasting
on April 14, 2024
Posted by: LfS
from MA
I have had my machine for 7+ years, a little noisy, but works great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
European style espresso in my American kitchen
on August 17, 2024
Posted by: laughlight
from NJ seaside
Bought with gift money 3 years ago on BF. Can’t believe how delicious my espresso is from this beauty of a machine. Rich, luscious, dark coffee body —foam cap so decadent if I want, this is the only coffee I can love black. With cream, milk, etc it’s lovely. Metal not plastic; handsomest appliance in kitchen. Wonderfully European. Also found in the finest hotel rooms when I travel. Highly recommend — 5/5 Love trying different coffees; but none touch Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Still working after 8 years!
on September 4, 2024
Posted by: Paul
from Bloomington, IN
Beautiful machine (I have a red D60), and it's still going strong after 8 years. I can't recommend this model highly enough!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA