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Customer Reviews Collected from frigidaire.com |
Frigidaire - 16.6 Cu. Ft. Frost-Free Upright Freezer - Classic Slate
Average Customer Rating:
4.6
Rating breakdown 2,336 reviews
5 Stars
1,692
4 Stars
503
3 Stars
65
2 Stars
27
1 Star
49
96%of customers recommend this product.
(
1,824 out of
1,895)
Customer Reviews for Frigidaire - 16.6 Cu. Ft. Frost-Free Upright Freezer - Classic Slate
Customer Rating
5
Love
on January 31, 2019
Posted by: Joyb
from Michigan
[This review was collected as part of a promotion.] Love the wire racks, they're so sturdy,compared to all the plastic in most refrigerators.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frdige
on February 17, 2019
Posted by: Janszy
from Tinton Falls, NJ
[This review was collected as part of a promotion.] We bought the fridge a few months ago - very happy. Great interior size. Looking forward to years of use - this replaced a frigidaire fridge that was over 30 years old. We trust the brand 100%.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Appliance!
on February 24, 2019
Posted by: Pint Size Customer
from St. Louis
[This review was collected as part of a promotion.] Purchased this freezer to replace my freezer which served me faithfully for 32 year until one Sunday it decided to leak and die. I love the bright light in my new freezer which makes it so easy to find items. The one negative I have found is that the gasket seal is so tight that I have to really tug at door to get it open. Disclaimer: I weigh only 102 lbs and am only 5” tall. Someone of my size would have a hard time with any appliance! Having a tight seal is definitely a plus, however, because it increases the efficiency and energy savings. All in all, I made a good choice in my purchase.
Written by a customer while visiting frigidaire.com
Customer Rating
4
So Far so Good!
on August 20, 2019
Posted by: CABaba
[This review was collected as part of a promotion.] The recently purchased freezer works very well and is large enough but not as nice as our previous Kenmore: Shelves are made of wire instead of glass and there is no bin for the bottom shelf - very fortunately the bin from the previous fits in the Frigidaire.
Additionally, the surface is glossy, not coated and the power light is very low - a more visible one would be much easier to notice.
Written by a customer while visiting frigidaire.com
Customer Rating
1
It was been repaired, twice - since May
on September 17, 2019
Posted by: baxter boo
[This review was collected as part of a promotion.] I would not purchase this appliance again. We would like to return it, but are unable. It has been repaired twice - a new compressor the first time, and a new fan the second time. Let's see if we can finally use it.
Response from frigidaire.comBy Online Outreach Specialist, September 18, 2019
Hey, baxter boo! Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience has not been positive and want to see how we can help!
After further review, we see that you were scheduled for service on 9/9/19. Has this issue been resolved? If not, please contact us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST for further assistance. Kindly, Courtney
After further review, we see that you were scheduled for service on 9/9/19. Has this issue been resolved? If not, please contact us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST for further assistance. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not a long life
on October 5, 2019
Posted by: Larry156
Bought freezer in Oct of 2017 and it stopped working in Sept 2019, less than 2 years old. Expected a much longer life than that before a repair was needed.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, October 8, 2019
Hello, Larry156.
Thanks for your feedback and business with us.
I feel awful to hear your freezer hasn’t performed as expected.
Though no manufacturer can guarantee against repairs or service visits with any of their models, I’m sorry for the experience you’ve encountered recently with your appliance. Rest assured, we make every effort to manufacture quality products.
I would like to gain more insight into your recent concerns. Please be on the lookout for an email from us.
We appreciate your loyalty to us even when things go wrong and will be happy to use your experience for future reference.
Regards-
Derrick
Thanks for your feedback and business with us.
I feel awful to hear your freezer hasn’t performed as expected.
Though no manufacturer can guarantee against repairs or service visits with any of their models, I’m sorry for the experience you’ve encountered recently with your appliance. Rest assured, we make every effort to manufacture quality products.
I would like to gain more insight into your recent concerns. Please be on the lookout for an email from us.
We appreciate your loyalty to us even when things go wrong and will be happy to use your experience for future reference.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
BEWARE of this Frigidaire freezer model!!!
on November 29, 2019
Posted by: Frosted2019
I Itially we loved this frost free upright freezer but 3 years and 3 months later it stopped running.! Not a good recommendation. Despite the good reviews, all written when customers receive their NEW freezer, and unable to get any recommendations from service companies as to whether it was worth repairing plus they were so busy it was going to take at least 10 days to get a service appointment (this isn’t Frigidaire’s fault but creates a major problem when you have frozen food that you want to protect), we decided to not repair this freezer. We had to go out and buy a mid size chest freezer to prevent the loss of our food anyway. We don’t have room for a chest freezer on a permanent basis but we do have time to rethink and research our options. In the meantime we needed to move the old, failed FRigidaire freezer so I put it on Craiglist for free in case someone wanted to repair it themselves or pay to have it repaired. Instantly I got a reply and our freezer was picked up. He has the SAME FRIGIDAIRE freezer than had failed after 4 years! He is hoping to use the parts from ours to get his freezer working. Good for him but NOT a good recommendation for Frigidaire products. Don’t waste your money unless you want to be shopping again for a new freezer in less than 5 years and after having gone through the trauma and work of trying to salvage the contents of your freezer. BEWARE FRIGIDAIRE! We will be buying another brand of upright freezer!
Response from frigidaire.comBy Ashton, Online Outreach Specialist, December 3, 2019
Hi, Frosted2019!
Thank you for sharing your experience! We're sorry to hear that your freezer experienced a functional failure after a few years of ownership. In these cases, we do advise reaching out to us directly to determine how we can help or what we can recommend! We understand that you elected to go through other channels for a resolution as you needed a quick replacement. We hope to have the opportunity to assist you in the future!
Best,
Ashton
Thank you for sharing your experience! We're sorry to hear that your freezer experienced a functional failure after a few years of ownership. In these cases, we do advise reaching out to us directly to determine how we can help or what we can recommend! We understand that you elected to go through other channels for a resolution as you needed a quick replacement. We hope to have the opportunity to assist you in the future!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great lay out!
on July 17, 2015
Posted by: irdBabe
from Sacramento County, CA, United States
I bought this the end of May. After a shaky start Frigidaire sent me the correct shelf to replace the damaged one. Love the baskets as a bad back made it difficult for me to get items off of bottom shelf in my old freezer. The adjustable/removable door shelves are easy to move and clean. The light is also a big plus.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com