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Customer Reviews Collected from frigidaire.com |
Frigidaire - Gallery 19.0 Cu. Ft. Frost-Free Upright Freezer - Stainless Steel
Average Customer Rating:
4.4
Rating breakdown 219 reviews
5 Stars
141
4 Stars
57
3 Stars
7
2 Stars
5
1 Star
9
94%of customers recommend this product.
(
137 out of
145)
Customer Reviews for Frigidaire - Gallery 19.0 Cu. Ft. Frost-Free Upright Freezer - Stainless Steel
Customer Rating
5
Great replacement !!
on December 23, 2018
Posted by: NanaC58
from Nicholasville, Ky
[This review was collected as part of a promotion.] Bought this to replace my 18 year old freezer. Never knew they made a freezer with an ice maker. Didn’t realize it could be used with an all refrigerator appliance. Love the smudge free finish and the bright LED lighting. I will have to get used to the glass shelves, some items want to slide. I also got it at a great price so that was a big plus!!!! I have only had for a few weeks so I can only hope that I get 18 problem free years from this freezer.
I would recommend this to a friend!
Response from frigidaire.comBy Anna, Online Outreach Specialist, January 22, 2019
Hello NanaC58. Congratulations on your recent purchase! We want to personally thank you for sharing your feedback. Your voice matters to us as we constantly strive to be the best home appliance company in North America. We ask that if you have any questions or concerns, please us directly. Our team may be reached by calling 1-888-203-1389 Mon - Fri, 8am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
3
works well
on September 5, 2019
Posted by: Eddie 10
[This review was collected as part of a promotion.] Compressor makes too much noise. Freeze I did not come with a filter as the refrigerated did. Door has too much suction hard to open There should be some way to release the suction before opening the door
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, September 6, 2019
Hello, Eddie 10.
Thank you for your feedback. We understand your concerns regarding your freezer. We are pleased to see our service provider has been out to check your freezer. When the freezer door is opened, warm air rushes inside. Once the door is closed all the warm air rushes to the evaporator which causes a vacuum. This will cause the door to be hard to open for about 10 to 15 seconds after closing. Should you need any assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for your feedback. We understand your concerns regarding your freezer. We are pleased to see our service provider has been out to check your freezer. When the freezer door is opened, warm air rushes inside. Once the door is closed all the warm air rushes to the evaporator which causes a vacuum. This will cause the door to be hard to open for about 10 to 15 seconds after closing. Should you need any assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
2
Has problems with fan coming loose
on October 22, 2019
Posted by: Ksblevins
[This review was collected as part of a promotion.] When we first started using this freezer the fan quit working with in a week. Going through the procedures of getting a service repair man to repair it. Watching the repair man fix it so quick I knew how to fix it myself if it was to happen again. Well we have been in this new home for 3 months now and the fan has stopped working 3 time. A quick leveling of the fan and its back to working. But in all its a beautiful freezer and very roomy..
Response from frigidaire.comBy Briana, Online Outreach Specialist, October 24, 2019
Hello, Ksblevins! Thank you for your feedback! We sincerely apologize for your experience with your appliance. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. If you have any additional questions, comments or concerns, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect Chef asset!
on November 20, 2019
Posted by: MommaBear Chef
[This review was collected as part of a promotion.] Built a home and had my refrigerator opening customized to hold a full freezer and refrigerator
Written by a customer while visiting frigidaire.com
Customer Rating
2
Nice but so LOUD
on December 1, 2019
Posted by: Lee77
[This review was collected as part of a promotion.] Just got this freezer last week. Thank goodness it is in a pantry with a door. First day we had it, thought there was work going on outside! We have another 20 c.f. Frigidaire freezer for 8 years and it is silent compared to this more expensive model. Installer came next day to make sure it was level, it is. Wish I read all the complaints about noise. If there is no fix for this noise, will insist Appliance Connection take it back
Response from frigidaire.comBy Online Outreach Specialist, December 2, 2019
Hey Lee77, We're sorry to hear about your experience with your refrigerator. Please take a moment to chat with us or even contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
4
Grwat features
on March 23, 2020
Posted by: Canchaser01
[This review was collected as part of a promotion.] We chose it for the new house, only problem we have had is we have had to have them work on it twice due to the motor having issues in less then a year. But we love the size for our family and the ice maker in the freezer
Written by a customer while visiting frigidaire.com
Customer Rating
4
Works great
on March 26, 2020
Posted by: Rmitchell4811
[This review was collected as part of a promotion.] New house, new freezer. Works great and looks sleek. Could be a bit quieter.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Just OK
on May 1, 2020
Posted by: cflath
[This review was collected as part of a promotion.] The freezer is ok, but the size is not very practical for a number of reasons, one of the biggest being the freezer (and the fridge for that matter) are not quite deep enough and you can only adjust shelving so much. Also, as I mentioned on my fridge review, you are going to need a custom built area to fit these so if/when the unit dies you are either stuck with this footprint (and probably Frigidaire) or rebuilding a new area/having an odd looking one. The lack of indoor ice (and water) is very annoying and last but not least god help you if you close the door and realize you forgot something. Closing the door creates a vacuum and you will be unable to open the door again for 15-30 seconds and this isn't my opinion, it is in their support. Dumb.
We got these appliances with our new home, and so far if given the choice we would have gone with another brand or at the very least other models for all appliances. These are usable, but a couple we absolutely hate (I'm looking at you dishwasher and microwave).
Response from frigidaire.comBy Derrick, Online Outreach Specialist, May 5, 2020
Hi, cflath.
Congratulations, on your new home.
Thank you for your review and valuable feedback.
Your comments are vital to us in designing future appliances.
Good to hear your doors are sealing as they should! With usage, the vacuum seal will decrease. Keep in mind, the smaller number of items inside your freezer will make the door harder to open due to more air inside your freezer.
Some of our consumers have tried pulling the door handle while slightly placing their finger in between the gasket and door frame to open the door more easily.
If you have any additional suggestions on how we can make your experience better, please let us know!
You can chat with us at frigidaire.com. Our Live Chat team is available Monday through Friday from 8:30 am-8pm EST.
Regards-
Derrick
Congratulations, on your new home.
Thank you for your review and valuable feedback.
Your comments are vital to us in designing future appliances.
Good to hear your doors are sealing as they should! With usage, the vacuum seal will decrease. Keep in mind, the smaller number of items inside your freezer will make the door harder to open due to more air inside your freezer.
Some of our consumers have tried pulling the door handle while slightly placing their finger in between the gasket and door frame to open the door more easily.
If you have any additional suggestions on how we can make your experience better, please let us know!
You can chat with us at frigidaire.com. Our Live Chat team is available Monday through Friday from 8:30 am-8pm EST.
Regards-
Derrick
Written by a customer while visiting frigidaire.com