 |
Customer Reviews Collected from frigidaire.com |
Frigidaire - Gallery 19.0 Cu. Ft. Frost-Free Upright Freezer - Stainless Steel
Average Customer Rating:
4.4
Rating breakdown 219 reviews
5 Stars
141
4 Stars
57
3 Stars
7
2 Stars
5
1 Star
9
94%of customers recommend this product.
(
137 out of
145)
Customer Reviews for Frigidaire - Gallery 19.0 Cu. Ft. Frost-Free Upright Freezer - Stainless Steel
Customer Rating
5
Total Unit
on August 11, 2020
Posted by: cdrembert
[This review was collected as part of a promotion.] This is a great all in one unit...I would highly recommend
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great unit
on August 21, 2020
Posted by: sycoll1982
[This review was collected as part of a promotion.] We've had our refrigerator freezer combo for a year now and we just love. So much space and very stylish!
Written by a customer while visiting frigidaire.com
Customer Rating
5
It met all the specifications we wanted in an upright freezer - very rare to find one available
on August 27, 2020
Posted by: Samuel72
[This review was collected as part of a promotion.] We bought this freezer over a month ago - we are very happy to have it - it fit just right where we wanted to put it - it looks great and is running well - we already have it stocked up with meat we find on sale and other things
Written by a customer while visiting frigidaire.com
Customer Rating
3
Like the size, but constantly full of frost and doesn’t keep ice cream frozen
on September 29, 2020
Posted by: LindsV
[This review was collected as part of a promotion.] I’ve been using this freezer in our new home since the end of May. I love the size of a full freezer, even though it isn’t as big as I anticipated in my head, since it is only counter depth, and no store around here carries it in person so I had to order it sight unseen. That being said, I can store a good amount in it, and love having the 2 individual fridge/freezer units side by side. Unfortunately, the amount of frost that builds up in the frost-free freezer is unexpected and disappointing. I have tried to make sure that air is able to circulate, but it doesn’t seem to make a difference. Also, my ice cream is constantly soft and barely frozen, no matter where in the freezer I try to store it, and my frozen veggies always get frosty. I turned down the temperature to -5 to see if it would solidify the ice cream. Then I put a thermometer in there to test it, and I have yet to see the thermometer read a negative number, and it’s been in there for over a month, and also tested to be accurate. Even first thing in the morning the lowest reading I see is 5 or. 6 degrees, but the ice cream still won’t freeze solid.
All in all, it is a pretty freezer next to my fridge. Disappointing in performance overall, who wants ice cream that melts the second you scoop it, and frozen veggies full of ice?
All in all, it is a pretty freezer next to my fridge. Disappointing in performance overall, who wants ice cream that melts the second you scoop it, and frozen veggies full of ice?
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible experience with this freezer
on May 27, 2020
Posted by: MimiP
[This review was collected as part of a promotion.] I bought this piece of junk single door freezer in August 2019. Thought it was so terrific and looks so good with the matching refrigerator and trim kit. Love the storage and how both units look. Then the noise started in the freezer. Just a little whirring at first. Now it gets so loud it's terribly distracting. We have a large room that has our living room and kitchen in one room. We've had numerous visitors asking what in the world that noise is. So, a couple of weeks ago I contacted the customer service for Frigidaire to as for a service call to find out what's going on. Was put on hold 40 minutes waiting for a rep, only to be hung up on, not once but twice. A few days later I called back, waited on hold 30 minutes and spoke with a very nice lady. She was very sympathetic, but said she could not send anyone out, because this freezer has a history of making a "slight high pitched humming noise". I explained that that was certainly not disclosed to me when I purchased this unit. Sorry, can't do anything about it. So she sent me to a woman who was supposedly in the corporate office of Frigidaire. She was all but rude. Said there wasn't anything she could do about it. DON'T WASTE YOUR MONEY!!!
Response from frigidaire.comBy Katrina , Outline Outreach Specialist, June 5, 2020
Hello, MimiP,
Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire freezer. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm.
Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire freezer. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very happy
on September 14, 2016
Posted by: AbigailRV
from Chesapeake, VA, United States
[This review was collected as part of a promotion.] I've had this for a month and I am very pleased with this freezer. It's roomy, ice machine works quite well and for a big appliance, relatively quiet. We hooked the ice machine up to a reverse osmosis system. For 2 days after we turned it on, the temperature alarm would sound at 4 am. It stopped when we flipped the breaker. Don't know why, but we were happy it settled down - we were starting to get worried.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Extremely Noisy
on June 12, 2020
Posted by: Danny22
This is the LOUDEST Fridge/Freezer I've EVER heard. I've been in retail grocery business before and commercial units were not this loud. Seems to be more the Freezer than the Fridge. Called the local Frigidaire serviceman out and he said there's nothing he can do. That this is just the way this unit is. Along with our open kitchen/LR layout, the noise and echo make it impossible to enjoy yourself with company over. I can't imagine a reputable company would make a unit this loud !!! HELP !!!!!!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 19, 2020
Hi, Danny22!
Thanks for bringing your concerns to our attention. We are not pleased to hear about your experience with the freezer. Modern freezers require a high efficiency compressor and you may hear unfamiliar sounds. Some surfaces on floors, walls, kitchen cabinets, or open kitchen plans may make these sounds more noticeable. Please refer to page 20 in the Use and Care Guide for an explanation of these sounds. If you need further assistance, please feel free to chat with us at frigidaire.com or contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for bringing your concerns to our attention. We are not pleased to hear about your experience with the freezer. Modern freezers require a high efficiency compressor and you may hear unfamiliar sounds. Some surfaces on floors, walls, kitchen cabinets, or open kitchen plans may make these sounds more noticeable. Please refer to page 20 in the Use and Care Guide for an explanation of these sounds. If you need further assistance, please feel free to chat with us at frigidaire.com or contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
great concept, improvements needed
on December 17, 2015
Posted by: ARC1
from San Francisco, CA, United States
A friend referred me to this product which is great and I think a great leap for Frigidaire. Great product, great look and at a reasonable price. However, the designers forgot to have an option for ice on the door. Will consider for purchase if this feature is made available!
Written by a customer while visiting frigidaire.com