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Customer Reviews Collected from Samsung US |
Samsung - Chef Collection 24" Top Control Built-In Dishwasher with Stainless Steel Tub
Average Customer Rating:
3.9
Rating breakdown 282 reviews
5 Stars
158
4 Stars
51
3 Stars
15
2 Stars
11
1 Star
47
74%of customers recommend this product.
(
202 out of
274)
Customer Reviews for Samsung - Chef Collection 24" Top Control Built-In Dishwasher with Stainless Steel Tub
Customer Rating
2
I do not recommend this dishwasher
on January 23, 2015
Posted by: KP004
We have requested service 4 times in the 5 months we've had this dishwasher. The drawers are poorly made, and the door will not stay closed during the cycle. I was told by the repairman that I was not closing the drawer properly? It's extremely frustrating. I wish they would take it back so I could buy a better quality product.
Pros: quiet
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
This product is really great with many quality features.
on January 25, 2015
Posted by: born2bfree
from Blackwood, Gloucester Township, NJ 08012, USA
Expertise:Beginner
I was kind of confused with operating this dishwasher, but after a little of searching thru youtube I finally become quite comfortable in operating the dishwasher I am quite pleased with it and woujld recommend it .
Pros: Durable
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Cleans great if everything is perfect
on January 31, 2015
Posted by: lsltsl
from Pearl, MS, USA
Expertise:Intermediate
The door does not latch shut and the top rack will prevent the door from sealing if not perfectly positioned. Other dishwashers I have owned had levers to pull the door in tight. When the door does not seal correctly it will leak. The dishwasher has a leak detector and will shut off and try draining. Then you have to turn the breaker off to the dishwasher for about 24 hours for it to reset. It cleans better then any dishwasher I have ever owned when everything is perfect.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
nice little tv
on February 7, 2015
Posted by: DaisyM
Expertise:Intermediate
Purchased to replace a 10+ year old, non- digital, non- HD TV used in a small room. PIcture quality and sound met expectations.
Pros: Inexpensive, Durable, Lightweight
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Na
on February 8, 2015
Posted by: Covenant1
from lorton,Virginia
Expertise:Intermediate
I love it. It is very nice. Very beautiful and big.
Pros: Durable
Cons: Not high def
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
WHISPER QUIET, BUT LEAKS
on February 18, 2015
Posted by: BDDAVE
from Los Angeles, CA, USA
The design and features on this dishwasher are amazing, and it was whisper quiet when it was running, for about the first two weeks. We got a code which indicated a leak. We put in a claim with our home owner warranty, and it took them almost two months to get the parts to fix it. The leak was repaired, but from that point on, the front panel never closed properly. Steam would leak out all around the edges of the front of the dishwasher, creating condensation under our counter tops, and would ultimately drip onto our ceramic, tiled floor. The moisture caused tiles to come loose and chip. The beautiful design and the whisper-quiet while running were not enough for us to keep this dish washer. I think the design for a hard closure (maybe a lever like the old ones?) would make this a better washer, but that would ruin the aesthetic of this piece. Sorry, but I would not buy this design again.
Pros: great design
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Slow, doesn't clean dishes, broke after 6 months
on February 21, 2015
Posted by: tjbb
The only good thing to be said about this dishwasher is that it's quiet, and has a clean look.
Unfortunately, after another brand that we finally replaced after about 15 years of use, it's very disappointing in terms of ease of stacking, and its ability to clean dishes. Water doesn't successfully reach the edges / corners of the dishwasher, which I thought was the point of the WaterWall?
Now it appears (code LE) to have a leak of some kind and it won't run. Fortunately it's still under warranty - we'll see what the service experience is like.
Cons: Poor quality, Did not meet expectations, broke after 6 months, doesn't clean dishes well
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 12, 2022
Hi tjbb,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes well and having a hard time loading. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
The dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
A Dishwasher displaying error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80H9930US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144395440
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the Samsung dishwasher not cleaning dishes well and having a hard time loading. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
The dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
A Dishwasher displaying error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002074/
Dishes aren't clean after a dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
The best way to load the dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime.
https://www.samsung.com/us/support/answer/ANS00076793/
Dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DW80H9930US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144395440
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
+Everything I wanted
on April 1, 2015
Posted by: LarryO8345
from Hollywood, FL.
Expertise:Intermediate
This TV is everything I wanted. Excellent features, smart TV, outstanding value. Does everything I wanted when I bought it.
Pros: Bright display, Inexpensive, Realistic color, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US