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Customer Reviews Collected from Samsung US |
Samsung - Chef Collection 24" Top Control Built-In Dishwasher with Stainless Steel Tub
Average Customer Rating:
3.9
Rating breakdown 282 reviews
5 Stars
158
4 Stars
51
3 Stars
15
2 Stars
11
1 Star
47
74%of customers recommend this product.
(
202 out of
274)
Customer Reviews for Samsung - Chef Collection 24" Top Control Built-In Dishwasher with Stainless Steel Tub
Customer Rating
1
Horrible dishwasher!
on September 1, 2018
Posted by: Unhappy with Samsung
from California
Expertise:Intermediate
I’ve had this about a year and a half. The wash cycle didn’t finish but the motor keeps spinning without washing. After about 30 minutes I had to unplug it from the outlet so it wouldn’t over heat and catch fire. I will never buy another Samsung appliance ever again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
The Worst Dishwasher Ever STAT AWAY!!!
on September 27, 2018
Posted by: Luke360
from Los Angeles, CA
Expertise:Intermediate
Where to start:
1. It doesn’t clean our dishes at all
2. I always have to hand wash all of our dishes after they’ve run through the dishwasher
3. The smell that comes from the dishwasher is like an open sewer and your dishes are covered in this horrible, putrified, stinky water
4. It simply doesn’t work at all.
5. I’ve run multiple cycles with different detergents on the same dishes over and over again and they never got clean NEVER!!!
6. PLEASE STAY AWAY FROM THIS DISHWASHER - AVOID AT ALL COST.
7. Do you like your sanity? Don’t buy this.
8. It’s currently stuck running right now and we can’t turn it off as it pours water all over our floors. Cut the power, waited. With the door open dishwasher still turns back on.
THIS IS A MAJOR SAFETY HAZARD.
PLEASE SAMSUNG HELP US OUT HERE.
1. It doesn’t clean our dishes at all
2. I always have to hand wash all of our dishes after they’ve run through the dishwasher
3. The smell that comes from the dishwasher is like an open sewer and your dishes are covered in this horrible, putrified, stinky water
4. It simply doesn’t work at all.
5. I’ve run multiple cycles with different detergents on the same dishes over and over again and they never got clean NEVER!!!
6. PLEASE STAY AWAY FROM THIS DISHWASHER - AVOID AT ALL COST.
7. Do you like your sanity? Don’t buy this.
8. It’s currently stuck running right now and we can’t turn it off as it pours water all over our floors. Cut the power, waited. With the door open dishwasher still turns back on.
THIS IS A MAJOR SAFETY HAZARD.
PLEASE SAMSUNG HELP US OUT HERE.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Detergent dispenser door rarely works
on October 31, 2018
Posted by: Wayne4444
from Gainesville, MO
Expertise:Beginner
Dispenser door will not open during the cycles. No other issues
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
3
Response from Samsung USBy Camille , Samsung Care, April 15, 2022
Hi Wayne4444.
Thank you for reaching out regarding your Front Control Dishwasher with Stainless Steel Interior detergent dispenser door that rarely works. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with this link to guide you on the issue.
Detergent does not dispense or dissolve in Samsung dishwasher.
https://www.samsung.com/us/support/troubleshooting/TSG01000970/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408239
^Camille
Thank you for reaching out regarding your Front Control Dishwasher with Stainless Steel Interior detergent dispenser door that rarely works. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you fix these, I am providing you with this link to guide you on the issue.
Detergent does not dispense or dissolve in Samsung dishwasher.
https://www.samsung.com/us/support/troubleshooting/TSG01000970/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144408239
^Camille
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on November 1, 2018
Posted by: Joy M
from Philadelphia,PA
Expertise:Beginner
I brought product to remodel kitchen, it looks great I have not used yet.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible at drying
on December 29, 2019
Posted by: Spute4986
from Florida
leaves the dishes almost dripping wet. i have to leave the door open or dry by hand. we have a 2yr old so guess what we do for safety reasons. the design should have been tested better. a let down
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, December 30, 2019
I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with information that addresses your concerns:
• Dishes Are Not Dry: http://bit.ly/2DXYl9Q
Thank you for being a part of the Samsung family! ^Cat
• Dishes Are Not Dry: http://bit.ly/2DXYl9Q
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Waterwall
on June 26, 2020
Posted by: Linda
from New Zealand
Expertise:Expert
This is the worst dishwasher anyone could own. If the bar at the bottom isn’t clipped on as it comes off every time the rack is pushed in the water leaks out over the kitchen floor. Utensils come out not clean and have to be rewatched. It’s very badly designed and things don’t fit in properly. It’s only good feature is its quiet and looks nice. I would rather have an appliance that works well instead of a fancy blue light and a musical ending on the cycle. Will never buy your dishwashers again. Stick to TVs. Definitely not worth the price.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 3, 2020
Hello! Thank you for reaching out to us! Here's a link that'll help resolve any concerns that you may have regarding the WaterWall functionality https://bit.ly/3bx0F6A ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
horrible buy
on August 25, 2020
Posted by: lmbr
less than 4 years and makes a terrible noise, does not clean, smells. do not purchase or spend money for this! going to have to replace and will purchase different brand and cheaper one.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, August 26, 2020
Thank you for bringing this unfortunate experience to our attention. For better assistance, we would need to look further into this with some troubleshooting steps. Please contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Written by a customer while visiting Samsung US
Customer Rating
1
All Samsung Products are not up to par
on January 16, 2022
Posted by: George Kando
from Hutto, Texas
i've bought samsung frig, range, microwave, dishwasher and had their phones for the entire family. every product had to have some kind of service, not once but 2-3 times for certain items. i'm very disappointed as now for our kitchen looks like for the dishwasher it will be another brand and that upsets me. my dishwasher is the chef collection, supposed to be the best one. 3rd time it needed repair.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Ross, Customer Care, April 4, 2022
Hi George Kando,
Thank you for bringing this to our attention. I’m sorry to hear you’re not happy with our product the Top Control Chef Collection Dishwasher with WaterWall™ Technology. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
For the immediate resolution of your concern, you may reach us via the following option.
Reference number:1144364867
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung,
^Ross
Thank you for bringing this to our attention. I’m sorry to hear you’re not happy with our product the Top Control Chef Collection Dishwasher with WaterWall™ Technology. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
For the immediate resolution of your concern, you may reach us via the following option.
Reference number:1144364867
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung,
^Ross
Written by a customer while visiting Samsung US