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Customer Reviews Collected from frigidaire.com |
Frigidaire - Gallery 24" Tall Tub Built-In Dishwasher - Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 974 reviews
5 Stars
369
4 Stars
221
3 Stars
121
2 Stars
88
1 Star
175
64%of customers recommend this product.
(
593 out of
932)
Customer Reviews for Frigidaire - Gallery 24" Tall Tub Built-In Dishwasher - Stainless Steel
Customer Rating
1
died
on August 7, 2018
Posted by: mel Bennett
from nj
Died after 1 1/2 years not worth repairing ...........
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, August 17, 2018
I hate to hear that this has happened, mel Bennett. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Save you money, don't purchase this!
on September 3, 2018
Posted by: ParamountMom
from Amarillo, Texas
We purchased this dishwasher to match other new kitchen appliances. We've regretted this decision every load for three years. Food deposits and gross dishes are a daily finding after the dishwasher has been run. We've had six repairmen/companies out in the first year of ownership. We've been told we don't rinse well enough before loading, we've been told we rinse too well before running and it doesn't sense enough food to clean properly, we've tried five different detergents, numerous dry/rinse aid products, we consistently use lemi-shine, and clean the filters in the bottom of the dishwasher. Really? We've purchased dishwashers in previous homes and successfully operated dishwashers for years. This stupid thing is a mystery. I absolutely hate it and will never buy another Frigidaire product again.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , September 5, 2018
Hi ParamountMom!
We apologize for any matters you have experienced with your dishwasher and any frustration it has caused. In researching, we were unable to locate any contact with us pertaining to your concerns.
Ensuring the incoming water is 120 degrees Fahrenheit and the dishes are being loaded properly can possibly assist with the matter you are experiencing.
However, we would like to properly investigate your concerns to assist you and ensure your dishwasher works as designed. At your convenience, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST.
Kindly- CiCi
We apologize for any matters you have experienced with your dishwasher and any frustration it has caused. In researching, we were unable to locate any contact with us pertaining to your concerns.
Ensuring the incoming water is 120 degrees Fahrenheit and the dishes are being loaded properly can possibly assist with the matter you are experiencing.
However, we would like to properly investigate your concerns to assist you and ensure your dishwasher works as designed. At your convenience, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST.
Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Absolutely Horrible ... DO NOT BUY THIS PRODUCT
on December 28, 2018
Posted by: bkclotus
from Lafayette, LA
This dishwasher came with the home that I built 2 years ago. I have had others before, and this is by FAR the worst. It will not dry dishes, it runs forever (average cycle is around 1.5 hours), there is ALWAYS food on the dishes, even in glasses that are turned up side down, and it smells horribly. I have put in the jet dry, I have checked the water temperature. It has been this way since day one.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick, Online Outreach Representative, January 2, 2019
Hi, bkclotus.
Thank you for your comments on your Frigidaire Gallery 24'' Built-In Dishwasher.
I feel awful to hear you are not getting the best cleaning/drying performance from your unit. Please try checking and cleaning your filters or a pinched/blocked drain hose. If the drain line is attached to a disposer, check that the knockout plug has been removed.
Did you know? Your household water pressure along with the water temperature plays a key role in your appliance’s performance. I recommend checking your water temperature and pressure; the recommended temperature should be 49°C (120°F) and the water pressure should be 20 to 120 pounds per square (psi).
Hope this helps.
Should the above suggestions prove ineffective, please give us a call. Our team will be happy to assist you and your tenants further; we can be reached at 888 203 1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST.
Regards-
Derrick
Thank you for your comments on your Frigidaire Gallery 24'' Built-In Dishwasher.
I feel awful to hear you are not getting the best cleaning/drying performance from your unit. Please try checking and cleaning your filters or a pinched/blocked drain hose. If the drain line is attached to a disposer, check that the knockout plug has been removed.
Did you know? Your household water pressure along with the water temperature plays a key role in your appliance’s performance. I recommend checking your water temperature and pressure; the recommended temperature should be 49°C (120°F) and the water pressure should be 20 to 120 pounds per square (psi).
Hope this helps.
Should the above suggestions prove ineffective, please give us a call. Our team will be happy to assist you and your tenants further; we can be reached at 888 203 1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst dishwasher I have ever owned
on January 28, 2019
Posted by: BGH1930
from Paragould, AR
We chose all Frigidaire appliances for our new house and have regretted it since. I have had others before, and this is by FAR the worst. Since day one, it will not dry dishes, even the silverware and plates are dripping wet at the end of the cycle....plus it constantly smells damp/ like mildew. The company we purchased our appliances from came out and replaced a few parts but nothing changed. We use rinse aid, run the hot water for a full minute prior to beginning the wash cycle, and load dishes correctly.....and nothing helps. I usually don't write negative reviews, but for what we paid for this unit, it should perform much better than it does. Very disappointed!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Alexis, Online Outreach Specialist, January 29, 2019
Greetings, BGH1930. Thanks for your feedback! We regret to hear that you have had this experience so far. As we are constantly working to improve the quality of our products and customer experience alike, your feedback is greatly appreciated and I will be sure to report your feedback via the appropriate channels.
To experience optimal performance when using your dishwasher there are a few things to note:
-A Rinsing Aid must be used (assists in the cleaning and drying of dishes)
-Heated wash option assists in more efficient cleaning and drying of unit and dishes inside
-Mix spoons, forks, and knives to prevent nesting
-Water heater temperature should be set to at least 120 degrees Fahrenheit
-Ensure no dishes are resting on or blocking the detergent dispenser door, as this will prevent the detergent from being dispensed
-Cycle selection should be changed based on the content of the dishwasher and the soil level of those dishes
-Heavily soiled items should be cleaned using the "Heavy" cycle.
-Your dishwasher should be emptied as soon as possible after a load (allows steam to exit dishwasher tub-assist with drying)
-Heated dry should be selected
*Cycle Information can be found on page 4-6 of Owner's Manual, located here: http://manuals.frigidaire.com/prodinfo_pdf/Kinston/117904913Aen.pdf
If these suggestions do not resolve your concern, feel free to contact us at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. Cheers! ~Alexis
To experience optimal performance when using your dishwasher there are a few things to note:
-A Rinsing Aid must be used (assists in the cleaning and drying of dishes)
-Heated wash option assists in more efficient cleaning and drying of unit and dishes inside
-Mix spoons, forks, and knives to prevent nesting
-Water heater temperature should be set to at least 120 degrees Fahrenheit
-Ensure no dishes are resting on or blocking the detergent dispenser door, as this will prevent the detergent from being dispensed
-Cycle selection should be changed based on the content of the dishwasher and the soil level of those dishes
-Heavily soiled items should be cleaned using the "Heavy" cycle.
-Your dishwasher should be emptied as soon as possible after a load (allows steam to exit dishwasher tub-assist with drying)
-Heated dry should be selected
*Cycle Information can be found on page 4-6 of Owner's Manual, located here: http://manuals.frigidaire.com/prodinfo_pdf/Kinston/117904913Aen.pdf
If these suggestions do not resolve your concern, feel free to contact us at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. Cheers! ~Alexis
Written by a customer while visiting frigidaire.com
Customer Rating
1
Didn’t even last for 2 years!
on February 7, 2019
Posted by: Bbaho
from South Carolina
Not worth the money I paid! Control panel isn’t working properly after 3 years, sometimes it works sometimes it doesn’t!! First year it had draining issues! I feel like the control panel should have been a recall after reading all the complaints! Wish I had read the reviews before buying!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, February 11, 2019
Hello Bbaho. We want to first welcome you to our Frigidaire family and express our appreciation for purchasing our products. I want to personally thank you for sharing your detailed quality and design feedback and your personal interactions with the appliance. Your experience is imperative to us as we constantly strive to be the best home appliance company in North America. We do apologize for any inconvenience you have incurred with these concerns. Should you have any questions or concerns in the future, please contact us directly. Our team may be reached by calling 1-888-203-1389 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible product
on February 17, 2019
Posted by: paulcolegrove
from Baltimore Md
Less than a year old and I am dealing with another control panel issue.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, February 21, 2019
Hey, paulcolegrove! Thank you for taking the time to write us. We're sorry to hear that your experience has not been positive. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs.
I understand that your dishwasher's control panel is not operating correctly. I would like to ask that you reach out to our Care Team in hopes that you will allow us to further discuss your concerns and answer any questions you might have. Please send us an email message to SocialCare@Frigidaire.com with the following in the subject line: “Reviewed (paulcolegrove-185485778)” so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you provide your full contact name, address, phone number along with your dishwasher’s model, serial number and date of purchase. Please also include a brief description of what you have experienced. For immediate assistance, please contact us at 1-888-203-1389; Monday through Friday, from 8:30AM to 8PM EST. We are eager to speak with you and restore your confidence in our brand! On behalf of Frigidaire, I hope you have a great rest of your day! Kindly, Courtney
I understand that your dishwasher's control panel is not operating correctly. I would like to ask that you reach out to our Care Team in hopes that you will allow us to further discuss your concerns and answer any questions you might have. Please send us an email message to SocialCare@Frigidaire.com with the following in the subject line: “Reviewed (paulcolegrove-185485778)” so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you provide your full contact name, address, phone number along with your dishwasher’s model, serial number and date of purchase. Please also include a brief description of what you have experienced. For immediate assistance, please contact us at 1-888-203-1389; Monday through Friday, from 8:30AM to 8PM EST. We are eager to speak with you and restore your confidence in our brand! On behalf of Frigidaire, I hope you have a great rest of your day! Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Average Dishwasher
on February 20, 2019
Posted by: MAB1
from Western PA
[This review was collected as part of a promotion.] This dishwasher gets the dishes clean but the cycle is 140 minutes plus. I like the layout of the bottom rack, it holds a lot of dishes and bowls. The silverware holder has slots that are too small to accept some of our silverware. It is very quiet running, it has a green light that shines onto the floor when it is done but it is so quite we can't tell if it is running and open it while it is. An indicator light would be helpful. We can't tell when more rinse agent is needed because the viewing window is so small and dark. It is easy to keep the exterior clean.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, February 27, 2019
Hey, MAB1! Thank you for taking the time to provide us with your valuable feedback. We strive to provide our consumers with quality products, and your feedback will certainly help us to improve to meet you and other consumers’ needs.
I understand that the silverware holder doesn't fit all of your silverware. We are constantly working to improve our selections/features and ensure that we’re meeting our customers’ needs. Although we’re not always able to predict what will be available, we regularly pass along our customers’ requests to our Design Team for particular production models.
Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
I understand that the silverware holder doesn't fit all of your silverware. We are constantly working to improve our selections/features and ensure that we’re meeting our customers’ needs. Although we’re not always able to predict what will be available, we regularly pass along our customers’ requests to our Design Team for particular production models.
Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped working after five months
on March 4, 2019
Posted by: J3Player
from Feasterville Trevose Pa
[This review was collected as part of a promotion.] The pressure switch had to be replaced after five months. 12 months later, the dish washer will not drain.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 7, 2019
Hi, J3Player! We certainly apologize for your experience with your dishwasher and thank you for bringing it to our attention.
Some tips that can alleviate your concern is ensuring that there aren't any kinks in the drain line and that the drain hose is installed at least 32" above the floor can resolve your concerns. Along with ensuring the knockout plug in the disposal has been removed to allow for proper draining.
If the tips provided do not resolve your concerns, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST.
Kindly,
Ciara
Some tips that can alleviate your concern is ensuring that there aren't any kinks in the drain line and that the drain hose is installed at least 32" above the floor can resolve your concerns. Along with ensuring the knockout plug in the disposal has been removed to allow for proper draining.
If the tips provided do not resolve your concerns, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com