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Customer Reviews Collected from frigidaire.com |
Frigidaire - Gallery 24" Tall Tub Built-In Dishwasher - Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 974 reviews
5 Stars
369
4 Stars
221
3 Stars
121
2 Stars
88
1 Star
175
64%of customers recommend this product.
(
593 out of
932)
Customer Reviews for Frigidaire - Gallery 24" Tall Tub Built-In Dishwasher - Stainless Steel
Customer Rating
1
a very flawed product
on August 12, 2016
Posted by: wallygator
from clearwater florida
it really doesn't clean the dishes all that well. The bottom tray is flimsy and hard to slide in and out. You can only load large dishes in the center row because if you load them on the side rows the dishes will fall over on each other. so the large dishes in the center make it difficult if not impossible to load smaller dishes on the sides. The silverware tray is flimsy and for whatever reason the silverware just never seem to get very clean. There is no status light to tell you what phase of the wash cycle the unit is in. It is very quiet so you really don't know if it is running or if it is done until the green light shows up on the floor to say it is done. . the upper tray isn't much better. It is flimsy and can be difficult to slide in and out. the fold down things on the top that are supposed to hold stemware in place are very annoying. If they are up you can't slide the tray back in because they hit on the side of the chassis. the operation of this thing is not intuitive at all and takes some serious time with the manual to get it going. I am really sorry that i bought this thing. I am going to remodel my kitchen sometime next year and this thing will be removed and not reinstalled. it is also way overpriced for what it is.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, August 24, 2016
Good afternoon, wallygator. I'm sorry to hear about your recent dishwasher experience. We take our consumer feedback into consideration for research, design, and growth opportunities. I will be happy to pass along this information to our Design Team. Please feel free to reconnect with us directly should you have any other inquiries. Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn't clean, now using it as a dish rack.
on August 13, 2016
Posted by: Jtofme
from Eliot, ME
Bought as part of a kitchen remodel in 2014 with other Gallery appliances (fridge, microwave, range). Others are average but dishwasher is worse. Doesn't clean well, even after maximum cycle time (around 3 hours I think). Repairman has made a few visits, said it's working properly but not really designed to clean well. Rather it's designed to get a good Energy Star rating. This replaced a Sears dishwasher circa 2002 or so that had been working acceptably (occasional heavy food residue was not cleaned thoroughly). For the last 6 months it's been retired from dishwasher duty and functions as a drying rack for hand washed dishes.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 24, 2016
Jtofme, we hate to hear about your experience with your dishwasher. Here are some things to try. There are many conditions that can impact cleaning, the most common being temperature. The “sweet” spot for water temperature is between 120-125 degrees for the best cleaning potential. Ensure you run the water in the sink until it is hot (like you do before getting in the shower). Don’t forget to use rinse aid, and clean the filters regularly (page 16 in the Owner’s Manual for your model). I have included a link below for a website that has more tips. Please contact us directly for further assistance. Sincerely, Ruth
http://www.dishwashingexpert.com/
http://www.dishwashingexpert.com/
Written by a customer while visiting frigidaire.com
Customer Rating
1
Looks good, but doesn't work well.
on August 14, 2016
Posted by: Steph1377
from Massachusetts, United States
I have owned this dishwasher for less than 2 years. A beeping noise has been coming from it for a month or two. Now if will not shut off. Display panel will not work at all. Very I satisfied with product.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, August 25, 2016
Hey Steph1377! Thank you for taking the time to share your feedback. After reviewing your account, I see that one of our Customer Care Representatives was able to successfully resolve your concerns. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not happy
on August 22, 2016
Posted by: Boof
from Sarasota, FL, United States
This washer was installed in the home we recently purchased. It was new with the stickers still attached. It would not run a cycle so a repairman had to replace the electronic board. Now it runs but will not even clean the soap off of the soap dispenser let alone the food off of the dishes.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, August 26, 2016
Hi Boof, thank you for your review. For the dishwasher, we do suggest to make sure the water temperature to the appliance is set between 120*-140*F. This is the minimum temperature range that the water supply must reach in order for the detergent to dissolve completely. Also, make sure the filter trap at the bottom of the unit is free of debris. You may also want to clean the unit by running a hot water/dry cycle with no dishes inside, and throw in 2 cups of white vinegar in the unit. This cleans the sprayer arms and the unit and also deodorizes the unit. Thank you, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
1
Control Panel Failure after 5 Months
on August 22, 2016
Posted by: LoriLynn714
from Sterling Heights, MI, United States
I was happy with my dishwasher until I had a complete control panel failure after just 5 months! 3 separate control/electrical boards had to be replaced. I was out of commission for 2 weeks while the parts were ordered. Luckily, it was under factory warranty but makes me nervous what else will go wrong in the future. Guess I will be getting an extended warranty.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, August 26, 2016
Hello LoriLynn714, thank you for your review. We regret to hear that your dishwasher was having problems with the control panel. However, we are very pleased that service was able to restore your dishwasher back to proper working condition. Please feel free to contact us directly with any questions. Thank you, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken from day one
on August 26, 2016
Posted by: kbird77
from Chilliwack, BC, Canada
Our Frigidaire dishwasher lost screws form the door when we used it. Screws wouldn't fasten back in and a technician couldn't get them back in either. All kinds of problems with sensors and the dreaded 1 minute remaining error. Don't buy.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, August 29, 2016
Thank you for sharing your feedback regarding your dishwasher, kbird77. We hate to hear that you are unhappy with your dishwasher. Was the local service provider able to restore your dishwasher back to working condition? If you should have any additional questions, please feel free to connect with us directly. Thank you, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not a good way to start
on September 15, 2016
Posted by: Family first
from Kalamazoo, MI, United States
I spent the time to install was very excited to finally get a new dishwasher and NOTHING!!! No lights on the control panel. Nothing worked at all. I will try to call to see what can be done but for now.... NOT A GOOD WAY TO START. I spent all that money and all that time. I am not happy at all right now!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, September 23, 2016
I'm sorry to hear that you're not happy with your dishwasher, johnsnothappy. After reviewing your account, I see that one of our Customer Care Representatives was able to successfully resolve your concerns. Please feel free to reconnect with us directly should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible
on September 22, 2016
Posted by: Luciew
from Tennessee, United States
I've had this dishwasher for a while now and don't use it. It leaves the dishes wet and is rusting my silverware and cookware. There are times I've had to rewash some dishes that it did not clean. Worst experience with a product I've ever had.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, September 28, 2016
LucieW, thank you for sharing your thoughts with us. I would recommend using a rinse aid if you are not using one already. I would also check that your water heater is set at 120°F (49°C) to get proper water temperature inside the dishwasher. Also check the incoming water temperature to be sure it is not less than 120°F (49°C) at the sink closest to the dishwasher. Hope this is helpful! -Jennifer
Written by a customer while visiting frigidaire.com