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Customer Reviews Collected from lg.com |
LG - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - Black
Average Customer Rating:
3.9
Rating breakdown 927 reviews
5 Stars
466
4 Stars
184
3 Stars
97
2 Stars
75
1 Star
105
72%of customers recommend this product.
(
613 out of
847)
Customer Reviews for LG - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - Black
Posted by: WontbuyLGagain
Verified Purchase:Yes
I've had nothing but issues with this dishwasher. 5 years later and it's dead in water. I also had an LG refrigerator that died in under a year due to compressor failure.
Quality
1
Features
3
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, January 30, 2023
We want to thank you for taking this time to communicate with us about your experiences with both of your LG Dishwasher and Refrigerator. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly
Written by a customer while visiting lg.com
Posted by: Allie P
from Milford,Ct
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am extremely happy with my products I purchased from LG. Had an issue with the paint and LG came out and repaired them all. Cant say enough about this company and would never buy anything but LG again!
Pros: ease of use
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Anonymous
from St peters mo.
Verified Purchase:Yes
After having it a month we only had to have it fixed once by lg sponsored tek.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
4
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 7, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: LG Maniac man
from Pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall, the dishwasher is well made and clean the dishes well. I really like the look of the dishwasher and button functionality. My only complaint is the racks that go in and out tend rust because they are not fully coated. I have had mine replaced under warranty which painless but the new ones are also rusting in certain areas.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
5
Response from lg.comBy Jai., LG Social., May 12, 2023
Hey there! We want to thank you for taking the time to communicate with us about your experience. We work continuously to improve the quality of our products and services that drive customer satisfaction. Thank you for supporting LG! Should you need any assistance with your LG Dishwasher, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. `Jai.
Written by a customer while visiting lg.com
Posted by: Dwight Mclellan
from Gilbert, AZ 85296
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have called and talked to a representative about repairing my dishwasher! They told me that they would send it up to your Presidential liaison team! I have not heard back from anyone! I called 3 times to get in touch with your Presidential liaison team and they were supposed to get back to me
Pros: Features/Settings
Quality
2
Features
4
Value
4
Response from lg.comBy Tanisha, social/LG, June 8, 2023
This is very disturbing to hear, We understand the frustration as we are doing our best to service everyone in an effective time manner. We are certainly working diligently to correct these issues. We ask that you continue to bear with us, and please accept our apologies for the inconvenience this has caused. In the meantime, Please see the other options we currently have for you to contact us,live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~Tanisha
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~Tanisha
Written by a customer while visiting lg.com
Posted by: VoidEdmonson Family
Verified Purchase:Yes
LG rep was.very knowledgeable and patient we are so grateful
Pros: ease of use, Quality, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Anthony J., VXI Austin, June 15, 2023
We're glad to hear that. We will surely pass on your feedback to the rest of our team. Thank you. ~Anthony
Written by a customer while visiting lg.com
Posted by: kmcrae35
from New Jersey
Verified Purchase:Yes
Tech came out to troubleshoot my dishwasher and told me he would return after his vacation. However, 4 weeks later he never return to repair my dishwasher and would not answer his phone.
Pros: Features/Settings
Quality
1
Features
1
Value
1
Response from lg.comBy Jai., LG Social., June 28, 2023
Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG Dishwasher. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. You can always reach out to us our LGSupport Team at (800)243-0000.^Jai.
Written by a customer while visiting lg.com
Customer Rating
3
Would not buy again
on August 2, 2023
Posted by: Br1130
from Niagara new york
The upper rack is rusting alike crazy and the upper arm sprayer will not stay on. Everytime we run a cycle the top sprayer falls off and to replace you have to buy the whole upper rack.
Pros: ease of use, Style/Design
Quality
2
Features
4
Value
2
Response from lg.comBy Tony211, LG Social, August 2, 2023
Hey there. Thank you for leaving us your review in regards to your dishwasher. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. ^Anthony
Written by a customer while visiting lg.com