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Customer Reviews Collected from lg.com |
LG - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - Black
Average Customer Rating:
3.9
Rating breakdown 927 reviews
5 Stars
466
4 Stars
184
3 Stars
97
2 Stars
75
1 Star
105
72%of customers recommend this product.
(
613 out of
847)
Customer Reviews for LG - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - Black
Posted by: LRL1
from Lafayette, co
Verified Purchase:Yes
[This review was collected as part of a promotion.] Since we purchased we had a broken lower rack that had to be replaced, the entire motor kit had to be replaced, one of the fold down prong rwcks on lower rack broke off and most recently the circuit control had to be replaced because it was smoking and had burned out a few things. This was a real safety issue. Fortunately the service person came right out for this last issue and repaired free of charge do I was very happy with that service. But in general this DW has been a problem from day 1.
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy Jai., LG Social., August 11, 2023
Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Dishwasher, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
Written by a customer while visiting lg.com
Posted by: oconnorej
from Spring City, PA
Verified Purchase:Yes
Dishwasher is very large. Love the 3rd rack for flatware! The adjustable tines on the bottom and middle racks allow for greater flexibility when loading dishes. Dishwasher has the black stainless finish, which began to flake off after just 2 years. We are very careful when wiping off the outside surface to preserve the finish. Same problem with refrigerator. We replaced the discharge pump and lines just recently, after it was making loud noises and would not drain.
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Quiet operation and cleans well. Would definitely recommend
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Momma Glo
from Union nj
Verified Purchase:Yes
I had a dishwasher for over 20 years and loved it. When we remodeled our kitchen we replaced it with this one and I hate it. From the constant foul smell to the rust on the baskets. Terrible!
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 7, 2023
We know it can be frustrating when a product fails to meet your expectations, and we appreciate you taking the time to share your concerns. Your review is incredibly valuable to us, and it will help us make the necessary improvements to better serve our customers in the future. Thank you for your review! ~Rita
Written by a customer while visiting lg.com
Posted by: Bill AD
from New Hampshirite
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had this for 5-6 years. Mostly ok not the best dishwasher. After first couple years the frequency of filter cleaning went way up. Unit has bright blinky LEDs that we had to duct tape over to keep our house from blinking incessantly. The control panel on top is black on black so fairly impossible to determine what cycle you are trying to at. Without looking closely. Finally, the bottom rack post’s constantly fall over because they don’t click securely into place. Replaced it once under warranty but same issue. Also silver ware baskets break easy so silver ware slips through and blocks lower washer spindle. So works ok but would not buy LG kitchen appliances again. We have stove and fridge too. Fridge ok but stove has issues.
Quality
3
Features
2
Value
2
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 20, 2023
Hey there, we see you have a few concerns, and we would like to hear more to ensure you are getting the best out of your LG Dishwasher. We strive for a high level of standards and want your experience to reach or even exceed them! Please send us a private message via our social media account, @LGUSSupport. ~Tegan
Written by a customer while visiting lg.com
Customer Rating
3
Six and out
on December 22, 2023
Posted by: Calder7
[This review was collected as part of a promotion.] Board went out after six years, pump as well. Very moderate usage as in one person home..loved it for the time it had.
Response from lg.comBy LG, October 23, 2025
Hi, Calder. Thank you for sharing your experience with your LG Dishwasher. We recognize that you loved your appliance during the time it worked well, and we acknowledge the difficulty of having both the main board and the water pump fail after only six years, especially with very moderate usage in a one-person home. It's understandable that you would expect a longer lifespan from major components.
To explore options for obtaining genuine replacement parts and accessing service guides to repair your unit, please visit our parts and accessories page: https://www.lg.com/us/support/parts-accessories.
To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this part failure after six years being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
To explore options for obtaining genuine replacement parts and accessing service guides to repair your unit, please visit our parts and accessories page: https://www.lg.com/us/support/parts-accessories.
To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this part failure after six years being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Posted by: Contractor Scott
from Chicago
Verified Purchase:Yes
Had a previous lg model that lasted approximately 8 years with no issues . It recently had issues , so we replaced it with a similar model. I appreciate the adjustable drain hose and the led light inside . Purchased based on how quiet the machine is , amazing .
Pros: Style/Design, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Al5559
Verified Purchase:Yes
I had some rust problems on the racks in my LG dishwasher. Called the product support dept and they sent new racks. Very impressed with the great support and service.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com