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Customer Reviews Collected from lg.com |
LG - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - Black
Average Customer Rating:
3.9
Rating breakdown 927 reviews
5 Stars
466
4 Stars
184
3 Stars
97
2 Stars
75
1 Star
105
72%of customers recommend this product.
(
613 out of
847)
Customer Reviews for LG - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - Black
Customer Rating
1
Rusted Racks after only 2 1/2 years!
on February 21, 2020
Posted by: Anonymous
from Las Vegas
[This review was collected as part of a promotion.] I bought all LG appliances for my new house in mid 2017. All 3 racks have rust. I have had other dishwashers for years and this has never happened. I am so disappointed and I can't believe that I'm expected to purchase new racks.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, February 21, 2020
Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Written by a customer while visiting lg.com
Customer Rating
4
Great features
on April 23, 2020
Posted by: zippome
from Arizona
We bought the dishwasher 4 years. No issues, love it. But now the racks are starting to rust.
I would recommend this to a friend!
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Rusted Top Rack less than 1 year of use
on May 11, 2020
Posted by: Amymr
from Washington DC
Dishwasher works fine, but the top rack started rusting before dishwasher was even a year old.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 5, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Rusted top rack less then a year
on May 15, 2020
Posted by: Chadsta84
from Hilliard, ohio
[This review was collected as part of a promotion.] I’ve had this for two years now the top rack started rusting out the first year and now the other side has started to rust out and I need to find a replacement
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 5, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: r2moyle2
from North Lauderdale, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] The bottom basket falls to one side most of the time, unless I very carefully push it back inside the dishwasher. Even then It may collapse on one or the other side. It becomes especially difficult when the basket is full of dishes. I think the basket is not wide enough to stay on the track. This has been a problem since day one of owning the dishwasher.
Pros: Features/Settings, Performance
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: WordsMatter
from Minneapolis, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's a beautiful appliance. It's quiet. As long as you keep the filters clean and you have soft water, it works very well. We we're very disappointed when the racks rusted within a couple of years. The rinse aid dispenser is also tricky and I'm never confident it will dispense properly--seems very inconsistent.
Pros: Style/Design, Features/Settings
Quality
3
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, March 2, 2022
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed.Thank you. ^Sandy
Written by a customer while visiting lg.com
Posted by: Connie63
from Fishers, Indiana
Verified Purchase:Yes
This has broken down 3 times in the last year. Each time took 3-6 weeks to get parts. It is broken down again in the last 2 weeks. I will be buying a different brand!!!
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Jennifer, Social Media, March 25, 2022
We are disappointed to learn that you have experienced multiple issues with repair. We’d like to gather more information from you to expedite a resolution. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of the issue so that we can investigate. We will do everything in our power to help and resolve this issue. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
2
Disappointed!
on April 3, 2022
Posted by: CandL
from Philadelphia PA
Dishwasher racks are rusting out! Huge crevices with rust buildup... It not only provides for an unhealthy and dangerous situation, it is unsightly and embarrassing too! Never experienced this with previous dishwashers from other manufacturers. Appears to be a defect based on other reviews of this product. Purchased all LG appliances for new house and so far this is the only disappointment. Guess I have to now buy new racks which are expensive...
Pros: Features/Settings, Performance
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, April 5, 2022
We hate to hear this and would love the opportunity to assist you, Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com