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Customer Reviews Collected from lg.com |
LG - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - Black
Average Customer Rating:
3.9
Rating breakdown 927 reviews
5 Stars
466
4 Stars
184
3 Stars
97
2 Stars
75
1 Star
105
72%of customers recommend this product.
(
613 out of
847)
Customer Reviews for LG - 24" Tall Tub Built-In Dishwasher with Stainless Steel Tub - Black
Customer Rating
3
But those baskets...
on December 11, 2020
Posted by: Boyers
from Fort Wayne, IN
[This review was collected as part of a promotion.] We love the dishwasher itself, but had to replace all three baskets after only two years (upper, lower, and top tray) because of rusting through the vinyl. Fortunately, they were covered under warranty and were replaced by the company.
Pros: Style/Design, ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
on December 11, 2020
Posted by: Chris2124
from Florence,ky
My other two racks that are rusting out still have not shown up and the people keep telling me 10 days and that was months ago
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 9, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Dishwasher failed within 3 year warranty
on December 11, 2020
Posted by: cmfwic
from West Chester, PA
Coating on racks had imperfections and racks rusted through in two years. New racks were sent by by LG under warranty. About a 6 week wait to get them after notification of LG.
Dishwasher did not like powdered dishwasher detergent, nor the pods that were sent with it. Dispenser door quit routinely opening during cycle, precipitating service call. After paid service call that sucessfully degunked the dispenser, proper operation resumed and we switched to liquid dishwasher detergent only.
At roughly 2 1/2 years , the dishwasher failed with a HE (heating element) code. LG service tech ( another paid service call) said this was a "motherboard" failure and recommended a "defective unit" return under warranty. The motherboard part was not available for 6 + weeks, due to Covid/supply issues. About 15 weeks later after hours on hold, numerous emails, etc. and attempt to get LG customer service - we finally got a refund of $401.94 - which we promptly put toward purchase of a dishwasher of another manufacturer. This LG dishwasher was the first LG dishwasher we have purchased and it will be our last.
In fairness to LG - they finally made good on the refund, but the fifteen+ week process of trying to get to that point was nothing I ever want to repeat.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 9, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Cleans ok but racks are rusting within 3 years
on December 11, 2020
Posted by: TK000
from California
Cleans ok. We chose the unit for its lower height and due to trying to match our LG refrigerator (which we have since returned due to an irreparable compressor problem). The racks have been rusting at the joints and the replacement racks seem to slide off of the track too easily. Wished we got a different brand washer now
Pros: ease of use
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
love the third rack
on December 12, 2020
Posted by: mac515
from Chicago area
[This review was collected as part of a promotion.] Nice color and style. Quiet running. Plenty of space. Third rack offers good cleaning for the small things.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Quiet machine.
on December 12, 2020
Posted by: bostondog
from Camas WA
[This review was collected as part of a promotion.] Nice unit-good looking, super quiet operation, and good capacity.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
Great dishwasher
on December 14, 2020
Posted by: SRQ FL
from Sarasota
I’m able to wash a family gathering of di idd as dishes & serving pieces. I appreciate the options of different cycles & the ability to select only the top or bottom rack of dishes. It does an excellent clean
Pros: Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Wouldn't buy again
on December 14, 2020
Posted by: Lauren9982
from Cumberland, RI
[This review was collected as part of a promotion.] Bought this 4 years ago. Not sure if I would buy again. We have had rusting on the lower rack and upper rack. The utensil bin handle broke. And if you use pods, the entire pod doesn't melt, if you use powder, it doesn't all "melt" either. There are only 3 of us in this house and only the 2 adults use this. Not impressed.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 18, 2020
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com