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Customer Reviews Collected from lg.com |
LG - SteamDishwasher 24" Tall Tub Built-In Dishwasher - Stainless Steel
Average Customer Rating:
3.6
Rating breakdown 169 reviews
5 Stars
73
4 Stars
30
3 Stars
18
2 Stars
17
1 Star
31
67%of customers recommend this product.
(
103 out of
154)
Customer Reviews for LG - SteamDishwasher 24" Tall Tub Built-In Dishwasher - Stainless Steel
Customer Rating
1
LG is going to regret asking for my review
on September 22, 2017
Posted by: Alan518
from Marlton, NJ
[This review was collected as part of a promotion.] This is the biggest piece of garbage I have ever bought for my home. The only reason I give it 1 star is because I cannot give it 0. The pump only lasts for a few months before it needs replacing. The control board doesn't last long either. It may look nice on the outside but it is definitely a poorly made, cheap plastic, cheap part product on the inside. This dishwasher is ALWAYS breaking. I would run from this product.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Written by a customer while visiting lg.com
Customer Rating
4
An Excellent Machine with a Few Drawbacks
on September 22, 2017
Posted by: Soulfulpsy
from Fresno, CA, United States
[This review was collected as part of a promotion.] Our LG dishwasher is overall a fine machine. It does get the dishes clean. There are a variety of wash cycles and in some there are a few additional choices (e.g., the intensity of the rinse spray, how hot the water, etc.) It is nice to have a rinse-only cycle (when you're not ready for a full cycle). The drawback is the length of the cycles; nearly all take at least 2.5 hours up to almost 3 (and possibly longer). There is a Quick and Dry that's shorter, but only for a light load. As for racks, the horizontal positions are excellent; the top full rack can be raised or lowered depending upon what is in the bottom tray. The third rack also is a great idea for silverware, very small bowls, etc. The problem area is with the adjustable tines: While the idea is good -- to have tines that can be lowered to fit various dishes, these tines do not hold position well when in the regular (vertical) position so one is forever having to bend down to raise them back up and often to redo the dishes that have come unloose. Also, in the bottom rack, the rows of tines do not always line up well, which means plates & bowls start knocking into each other. These flaws are annoying but are far from being a major problem! Over all, we are quite happy with it.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Would not buy
on September 24, 2017
Posted by: tawanda
from Wisconsin, United States
[This review was collected as part of a promotion.] While it cleans powerfully, the interior design stinks. The angle on the top rack make putting my glasses in impossible. All of the movable parts don't "lock" into place well at all. The silverware basket is 3 pieces. They don't stay together so lifting the whole thing out to unload is impossible. The times of the lower rack fall down EVERY time I close the tray. So my dishes are constantly falling over and crashing together.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
Very Quiet but Clean Dishes Are An Issue
on March 4, 2018
Posted by: EdMo76
from Los Angeles
The cycles are too long and the dishes come out foggy and unclean. We use a rinse aid as it suggests in the manual and an extra rinse cycle, dishes still don't come out clean. Clear glass seems to come out the worst. They seem to come out dirtier than when we put them in. Mainly, the glass is very foggy and has a white film that my wife has to manually scrub off later. The bottom rack prongs are difficult to keep vertical and the arrangement of them, in order to hold plates straight, is not very intuitive. My main concern is the fogginess and lack of cleanliness seen on the dishes. Is there something we're doing wrong? Oh, the third top third rack is not very helpful. Suggestions?
Pros: Style/Design, ease of use
Quality
1
Features
3
Value
1
Response from lg.comBy Amber, Customer Service, March 5, 2018
Hate to hear about your experience, please see the provided link to see if this will assist with the issue at hand. If you need more assistance, please give us a call at 1-800-243-0000. ^AC
http://www.lg.com/us/support/product-help/CT10000009-1387550722368-others
http://www.lg.com/us/support/product-help/CT10000009-1387550722368-others
Written by a customer while visiting lg.com
Customer Rating
1
Junk from day 1
on October 1, 2019
Posted by: Paprika_23
from MN
This dishwasher is now 4 years old and it could have burned my house down. The circuit board is fried, plastic is melted, and wires are corroded. New part is $200. The door for the soap falls off, the arm mounted to the bottom of the upper rack falls off, and the seal for the back of the upper rack falls off. We bought all new lg appliances 4 years ago, and we couldn’t be more disappointed. Every single one, except the dryer (knock on wood) has had issues or failed completely. I will never buy from lg again.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, October 1, 2019
That's not good! We're sorry to see that you've run into these issues with your dishwasher. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Heckie
from Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] 1year 1000 dollars almost repair man here 4-6 times flooded condo
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, January 21, 2020
That is certainly not good! We apologize that this experience has been less than ideal. We would love the opportunity to turn this experience into a positive one and get this resolved quickly. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Quiet, But that's all.
on September 20, 2020
Posted by: MLP1436
from Las Cruces, NM
Never dries dishes on any cycle. Adjustable racks are a nice feature, but they won't stay upright. Middle rack began to disintegrate and rust in one little spot. Thought it was nicked by something sharp. Then all the racks began wasting away. Think twice or get an extended warranty.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, September 21, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Quiet dishwasher/corroded racks
on December 13, 2020
Posted by: Surly
from MN
A couple years after buying this dishwasher, the middle rack tines that are adjustable and flop down started to corrode. Its to the point where the rows don’t stay up as they can’t connect. This is very frustrating as this was the most expensive LG dishwasher we could get. We also have issues with the gas stove- convect oven we purchased model number LSG4513ST. If the gas burner knob gets bumped slightly the gas turns on before the Igniter kicks in. This is a major fire hazard as my wife came home from work one day and could smell gas. I have contacted LG twice with no results of anyone coming out to look at the stove.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 11, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com