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Customer Reviews Collected from epson.com |
Epson - WorkForce ET-4550 EcoTank Wireless All-In-One Printer - Black
Average Customer Rating:
4.2
Rating breakdown 1,819 reviews
5 Stars
1,093
4 Stars
358
3 Stars
157
2 Stars
87
1 Star
124
83%of customers recommend this product.
(
1,439 out of
1,742)
Customer Reviews for Epson - WorkForce ET-4550 EcoTank Wireless All-In-One Printer - Black
Customer Rating
2
Flimsy materials/Difficult to set up
on May 11, 2018
Posted by: CJMB
from Colorado, USA
I replaced my WF-3540 with this WF-4750 to save $ on ink. The first thing I noticed was that the materials were flimsy like a kid's toy. I had to return the first one I bought because we couldn't get it to print. Setting up this second one has been tricky. The first time I tried to scan I had to fiddle with the settings. Also it wouldn't let me set up the fax info. And now that I got the scanner working, it no longer prints wirelessly. I wasted lots of my valuable time on this finicky printer so I'm not sure how much I'm saving on ink. If I can eventually get it all set up properly, I think I'd love all the features and the savings on ink.
No, I would not recommend this to a friend.
Quality
2
Value
2
Written by a customer while visiting epson.com
Customer Rating
1
Horrible experience to set up
on September 6, 2018
Posted by: NotHappyinTN
from TN
Would not set up with Windows XP - had to use print by email or "remote"
Would not set up wirelessly on network with Windows 7.
The software is buggy and the printer feels "cheap"
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Marina, CIJ, September 7, 2018
Hi NotHappyinTN, we appreciate your business and welcome the opportunity to assist you. Your ET-4750 includes free technical support for the life of your product. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Marina – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
3
Paper feeder always sticks
on March 12, 2019
Posted by: Sniff
from Florida
Good printer by the lot of problem with the paper feeder needs to be worked on
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from epson.comBy Patrick, Epson, March 15, 2019
Hi Sniff, we are sorry to hear that you are having issues with your Epson ET-4750 printer. Epson provides useful information product in the User’s Guide at www.epson.com/support/et4750 on tips on how to load paper and avoid paper jams. Your Epson includes free technical support for the life of your product. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. We appreciate your purchase, and we value your feedback. Sincerely, Patrick – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
3
Disappointed
on April 11, 2019
Posted by: FrankJ
from New Jersey
I replaced an older Epson multifunction unit to get better ink economy. While it appears that this advantage has been realized, I now realize that I gave up a lot of other functionality. I'm disappointed in EPSON because I thought this was an improvement. It's not!
First, the older printer had an adjustable fence for length of the supply paper in the removable drawer. The 4750 has neither a removable drawer nor an adjustable length fence. It's harder to load paper since the drawer doesn't remove, and you have to be careful to keep your fingers pushing the paper forward as you load it so that it feeds properly. No more insert paper and close drawer. The paper is free to move away from the front of the drawer and not feed at all. I also gave up a bit of capacity in the new unit, but that was a small sacrifice and I was aware of it before the purchase.
Secondly, the top mounted scanner feed is very slow and lacks the positive movement of the older model. IT ALSO DOES NOT PERFORM AUTOMATIC TWO-SIDED SCANNING - a real loss of functionality.
Thirdly, the older unit came with desktop scanning software that was exceptionally good and highly user friendly and flexible. All I have now is the small flat panel on the unit that is rudimentary in comparison. I can't change the storage location of the scans on my PC. I also lost the ability to scan to a thumb drive since I need the USB port for direct connect to my PC. For some reason, the new printer won't connect wirelessly although my former printer did.
My attempt to economize on ink cost was a mistake. I now realize that EPSON didn't improve the multifunction unit, it just traded a lot of important features in exchange for better ink economy. I'm greatly disappointed.
First, the older printer had an adjustable fence for length of the supply paper in the removable drawer. The 4750 has neither a removable drawer nor an adjustable length fence. It's harder to load paper since the drawer doesn't remove, and you have to be careful to keep your fingers pushing the paper forward as you load it so that it feeds properly. No more insert paper and close drawer. The paper is free to move away from the front of the drawer and not feed at all. I also gave up a bit of capacity in the new unit, but that was a small sacrifice and I was aware of it before the purchase.
Secondly, the top mounted scanner feed is very slow and lacks the positive movement of the older model. IT ALSO DOES NOT PERFORM AUTOMATIC TWO-SIDED SCANNING - a real loss of functionality.
Thirdly, the older unit came with desktop scanning software that was exceptionally good and highly user friendly and flexible. All I have now is the small flat panel on the unit that is rudimentary in comparison. I can't change the storage location of the scans on my PC. I also lost the ability to scan to a thumb drive since I need the USB port for direct connect to my PC. For some reason, the new printer won't connect wirelessly although my former printer did.
My attempt to economize on ink cost was a mistake. I now realize that EPSON didn't improve the multifunction unit, it just traded a lot of important features in exchange for better ink economy. I'm greatly disappointed.
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from epson.comBy Christopher, Epson, April 15, 2019
Hi FrankJ, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Once again, thank you. Regards, Christopher – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Great printer
on April 13, 2019
Posted by: A Prieto
from Orlando
This machine works great, a little low with good resolution. Enough for my home use. Feeder works fine,
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Great Printer
on April 13, 2019
Posted by: radar13
from St. Petersburg, Fl
Printer works very well! It is easy to fill the ink tanks for each color.
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Best printer I have ever purchased!
on April 14, 2019
Posted by: judi1944
from Victorville, CA
Easy to set up, easy to use, all the features I need. So glad I will not have to purchase ink cartridges anymore. So simple to add the ink.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
WORKS PERFECTLY AND INEXPENSIVELY
on April 15, 2019
Posted by: IVAN P
from FLORIDA
BEST PRINTER I HAVE EVER OWNED. INK IS CONSIDERABLY CHEAPER THAN THE CARTRIDGE TYPE. PROVIDES CLEAR PRINTING AND FAXING. VIRTUALLY NO COMPLAINTS!
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com