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Customer Reviews Collected from epson.com |
Epson - Expression Premium XP-830 All-In-One Wireless Printer - Black
Average Customer Rating:
4.1
Rating breakdown 2,329 reviews
5 Stars
1,246
4 Stars
513
3 Stars
239
2 Stars
128
1 Star
203
79%of customers recommend this product.
(
1,774 out of
2,259)
Customer Reviews for Epson - Expression Premium XP-830 All-In-One Wireless Printer - Black
Customer Rating
1
Bad Product
on July 23, 2018
Posted by: Russ1
from Mesa, AZ, USA
Worked good at first but shortly after using, the ink ran out. Then the last strew was the last update that left my scanner unusable. Worked two hours to get it to work only to have it revert after rebooting.
Quality
2
Value
1
Response from epson.comBy Eddie, CIJ, July 24, 2018
Hi Russ1, we sincerely apologize that you are having issues with your Epson printer. Your Epson XP-830 includes free technical support for the life of your product. If you still need assistance with this issue, please contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 6 am – 8 pm PT; Saturday, 7 am – 4 pm PT. Sincerely, Eddie – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Great photos great CD printing
on July 23, 2018
Posted by: Wolgman
from MA, USA
Love this printer so much l bought a second one
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
2
Not user friendly printer
on July 24, 2018
Posted by: Deisvital
from Chadds Ford, PA
I have been unhappy with this printer since I purchased it 2 months ago.
The Touch screen is in the way of being able to access the paper tray making it difficult to add or change paper. I don't want to just push it down out of the way for fear of breaking it. I have had Epson printers before with good luck but this one is a dud. I also have a Microsoft word document I have printed many times before but can't now because this printer somehow reads the document as a CD for me to print- don't know what that is about. I'd love to exchange it for a different printer but then I would lose the cost of the ink cartridges.
The Touch screen is in the way of being able to access the paper tray making it difficult to add or change paper. I don't want to just push it down out of the way for fear of breaking it. I have had Epson printers before with good luck but this one is a dud. I also have a Microsoft word document I have printed many times before but can't now because this printer somehow reads the document as a CD for me to print- don't know what that is about. I'd love to exchange it for a different printer but then I would lose the cost of the ink cartridges.
No, I would not recommend this to a friend.
Quality
2
Value
2
Response from epson.comBy Eddie, CIJ, July 25, 2018
Hi Deisvital, we are sorry to hear that you are disappointed with your Epson printer. Your Epson XP-830 comes with free technical support for the life of your product. You may reach Epson Support at (562) 276-4382; Hours: Monday – Friday, 6 am – 8 pm PT; Saturday, 7 am – 4 pm PT. Regards, Eddie – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
Windows X upgrade issues
on July 26, 2018
Posted by: Bobchali
from Boylston, MA, USA
When operating the XP
No, I would not recommend this to a friend.
Quality
3
Value
2
Response from epson.comBy Brandon, CIJ, July 27, 2018
Dear Bobchali , we are extremely sorry to hear that you are experiencing this issue with your Epson printer. We appreciate your business, and we want to provide you with the best possible customer service. If you still need assistance with this issue, please contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Brandon – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
4
Great Features
on July 28, 2018
Posted by: JERe
from Germantown, WI, USA
Physical set up was a snap. Software installation not so much. CD version failed to complete. After a lot of digging around, completed down load from Epson web site.
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
My Last Epson
on July 29, 2018
Posted by: Bozopolis7734
from Arizona, USA
I've been an Epson user exclusively for over 20 years. I've owned several and haven't even minded that many didn't last that long. The cost wasn't bad, the quality was okay and they were about the only printer available that could do DVD printing. The printer I had before this one was the Artisan. I got a good 3-4 years from it before it started giving me fits. All of the printers have one thing in common; ink is too expensive and I have no doubt I'm throwing away ink every time I change a cartridge. I only use genuine Epson cartridges as the other ones tend to leak and blotch your printing. That was what ended the Artisan. Every cartridge I'd install it would say was no good and if I got one to work there would be big blobs of ink everywhere. That comes to this terrible printer. I actually had to reinstall Windows 10 just to get it to work. When I finally did almost every time I used it I'd have to do a head cleaning and waste 50% of what the printer would allow me to use. Sill I'd get terrible quality results. Printing photos is a total waste of time. The quality is so bad. The scanner is okay. I've used the fax without too much trouble but printing is awful. Lately when I hit print two pieces of paper come out and it tells me I'm out of paper when the tray is full. I mess with the paper 5-6 times and it will finally realize it's there and print until I need to print another job and then the same thing happens. I loved the way my Artisan tray would expand for legal size paper. This one does as well but not nearly as easy. I've had lots of paper jams with all different kinds of paper. I have threatened on many occasions to take this printer out to the street and throw it into traffic. Every Epson I've bought since I started buying all-in-ones has been worse than the previous. They're cheaper and work less reliability than the last one. So this is it. I'm done with Epson. They're dead to me. I may find other brands as bad but I'm going to give some other company a try. I'm a very tech savvy user. I don't write a lot of bad reviews unless something is really bad. THIS PRINTER IS REALLY BAD!
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Brandon, CIJ, July 30, 2018
Hello Bozopolis7734, we apologize for the disappointing experience you’ve encountered with your Epson printer. We appreciate your business, and we want to provide the best possible customer service. Our Epson Advanced Support Team would be happy to help and can be reached at 1-800-241-5794. Have a great day. Sincerely, Brandon – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Works great
on July 31, 2018
Posted by: Anonymous
from San Antonio
I bought this printer mainly because it prints on printable dvd's. The scanning is a little slow , but otherwise works great. I can also print from my tablet.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
What a Pain!
on August 6, 2018
Posted by: Gary J
from Turner, ME, USA
Won't keep out of power saving mode.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Marina, CIJ, August 7, 2018
Dear Gary J, thanks for sharing your experience. Your Epson XP-830 includes free tech support for the life of your product. Our Epson Support Team would be happy to assist you and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Marina – The Epson Team.
Written by a customer while visiting epson.com