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Customer Reviews Collected from epson.com |
Epson - Expression Premium XP-830 All-In-One Wireless Printer - Black
Average Customer Rating:
4.1
Rating breakdown 2,329 reviews
5 Stars
1,246
4 Stars
513
3 Stars
239
2 Stars
128
1 Star
203
79%of customers recommend this product.
(
1,774 out of
2,259)
Customer Reviews for Epson - Expression Premium XP-830 All-In-One Wireless Printer - Black
Customer Rating
2
Inconsistent and frustrating
on November 7, 2019
Posted by: vitaccoja
from Talent, Oregon
We bought this printer about one year ago to replace an HP All-in-one that we had for about 8 years. This is the first Epson that we have owned and it is sadly disappointing. We have had multiple frustrations, including: 1) having to re-install the drivers several times because the printer was not working correctly, or, lost connection to the PCs, 2) the scanning function is inconsistent, and, 3) worst of all, the print quality is fair to poor, specifically leaving streaks on the paper. We have performed the head cleaning function multiple times, have replaced ink cartridges whenever the "low ink" light comes on, but still, it often streaks.
In all, the quality and performance has been inconsistent and disappointing.
In all, the quality and performance has been inconsistent and disappointing.
No, I would not recommend this to a friend.
Quality
2
Value
2
Response from epson.comBy Stephan, Epson, November 7, 2019
Hello, we apologize for the disappointing experience you’re having with your Epson XP-830. Based on your description, it sounds as if you may have installed the driver multiple times. Your product includes free lifetime technical support and our Epson Support Team would be happy to assist you. Please call (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT.
Sincerely, Stephan – The Epson Team.
Sincerely, Stephan – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Nice Printer
on November 8, 2019
Posted by: Elsie E
from Illinois
I am setting this up after having it for a long time but it is performing quite well
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com
Customer Rating
4
Agree, simple to use
on November 11, 2019
Posted by: Chata
from Chicago
Would also up grade if I needed to do!
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com
Customer Rating
5
Perfect for home office....or any office!
on November 14, 2019
Posted by: leocyn57
from Lake Tahoe, California
Ilike my Epson XP 830 and would buy it again! I have use it for copying and printing from my laptops, and it has not failed or disappointed. It is mostly personal use for us, but my husband is self-employed and we use the Epson for small business use as well. I haven't used all the features yet but am confident the photo and scan will work as well. This is my 2nd Epson all-in-one and probably won't be my last. Thank you Epson! The only negative I can think of is that the ink is not available at a certain huge brick and mortar warehouse store where we all shop. So I have to order the ink, but that's easy enough.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
3
Nice printer, but plagued with connection problems
on November 14, 2019
Posted by: MC23
from Memphis TN
Purchased 3-4 years ago and have had trouble printing by USB cable and Wi-Fi. For more than half of the time we've had it we haven't been able to print. Today I was able to download new software and for now I'm back in business, hopefully permanently, and connected to my home router. Sorry, cannot recommend Epson to anyone until I see if we can use this printer for a while without the plethora of problems we've experienced. The more bells and whistles they add, the more likely hassles will occur...
No, I would not recommend this to a friend.
Quality
3
Value
3
Written by a customer while visiting epson.com
Customer Rating
3
Wireless features challenging if traveling!
on November 16, 2019
Posted by: Ronnie Meeks
from Florida
I chose the XP-830 in spring 2018 as one of the smallest all-in-one printers I could find to take on the road as we RV over half of each year all over the country now we both retired.
Once it is set up with internet access (and all the planet's are aligned perfectly), it works pretty well. However, it's difficult to get the wireless features to work in the first place on a chronic basis as we move every few days. Despite a Wingard extender on the RV roof or good cell reception or hotspot (or even average reception), etc., it's like pulling teeth to get it to respond in every new location. You just dread needing the printer at any new resort or campground.
Although I prefer to print many items, I usually resort to handling so many issues online just to avoid the time to deal with the Epson. We've reinstalled hardware & software several times.
Now that I want to work PT during winter while parked in one place, the printer is still working sporadically. Not fun or productive! Also, it's heavy for its size and SD card/thumb drive slots only work for photos and not documents...?? It's most likely a decent printer if kept in one location although it's wireless. THANK YOU for reading.
Once it is set up with internet access (and all the planet's are aligned perfectly), it works pretty well. However, it's difficult to get the wireless features to work in the first place on a chronic basis as we move every few days. Despite a Wingard extender on the RV roof or good cell reception or hotspot (or even average reception), etc., it's like pulling teeth to get it to respond in every new location. You just dread needing the printer at any new resort or campground.
Although I prefer to print many items, I usually resort to handling so many issues online just to avoid the time to deal with the Epson. We've reinstalled hardware & software several times.
Now that I want to work PT during winter while parked in one place, the printer is still working sporadically. Not fun or productive! Also, it's heavy for its size and SD card/thumb drive slots only work for photos and not documents...?? It's most likely a decent printer if kept in one location although it's wireless. THANK YOU for reading.
No, I would not recommend this to a friend.
Quality
4
Value
4
Written by a customer while visiting epson.com
Customer Rating
2
Started GREAT--BUT
on November 18, 2019
Posted by: Ken32708
from Orlando, Florida
Everything works well on this All-In-One and until I got the new BIOS I was very pleased with it. The change locked me out from using anyone else's ink in the printer. At this point I'll never install another upgrade nor will I ever buy or recommend an EPSON printer.
The printer still works great in all modes.
The printer still works great in all modes.
No, I would not recommend this to a friend.
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
1
Really bad for simple tasks
on November 24, 2019
Posted by: TC Colorado
from denver,co
I replaced an HP printer/scanner with the Epson. Big mistake. Poor scanning even at low resolution.
No, I would not recommend this to a friend.
Quality
1
Value
1
Written by a customer while visiting epson.com