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Customer Reviews Collected from epson.com |
Epson - Expression Premium XP-830 All-In-One Wireless Printer - Black
Average Customer Rating:
4.1
Rating breakdown 2,329 reviews
5 Stars
1,246
4 Stars
513
3 Stars
239
2 Stars
128
1 Star
203
79%of customers recommend this product.
(
1,774 out of
2,259)
Customer Reviews for Epson - Expression Premium XP-830 All-In-One Wireless Printer - Black
Customer Rating
2
Seems flimpsy
on September 11, 2018
Posted by: disappointed321
from FL
I had an Epson printer Stylus RX 680 for years and loved it. It turned off and wouldn't turn on and had to have something quick to print out report. I purchased this XP 830 and it seems really cheap and flimsy. I liked the rear feed on my 680. This one is in the front and you can't put anything in front of the printer so you can load paper, the drawers are difficult to work. The second thing I tried to print jammed the paper. I'm not real happy with this new printer. I've always believed Epson made the best printers and I like the ability to print on DVDs. the 680 felt solid and secure, this 830 feels cheap and flimsy.
No, I would not recommend this to a friend.
Quality
2
Value
2
Response from epson.comBy Marina, CIJ, September 12, 2018
Hi, we’re sorry for the disappointing experience you’ve encountered with your Epson XP-830. We appreciate your business and welcome the opportunity to assist you. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 6 am – 8 pm PT; Saturday, 7 am – 4 pm PT. Regards, Marina – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
2
Worse SET UP EVER
on September 27, 2018
Posted by: ladylion667
I can't speak to usage but this was the longest, most complicated and worst instruction for set up I've ever seen, and I've owned many Epson printers for years and years. I don't like the way the paper loads and ink loading is questionable. Maybe I'll like it more once I really get used to it, but please......can't installation be easier ?????????
No, I would not recommend this to a friend.
Quality
2
Value
2
Response from epson.comBy Eddie, CIJ, September 28, 2018
Hi ladylion667, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. Your XP-830 includes free technical support for the life of your product. If you should need further assistance, our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6 am – 8 pm PT; Saturday, 7 am – 4 pm PT. Regards, Eddie – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
Disappointed
on October 2, 2018
Posted by: dragonflygirl
from Rutland, MA
I loved my Epson Workforce but I wasn't utilizing it to the capacity for the amount of printing it was made for. I purchased this which is smaller but an all-in-one but my computer continuously does not recognize the printer. It is constantly offline and setting up scan to email is impossible. I am so frustrated...today I spent several hours thinking I got it to work and it printed blank pages. It is too late to return this but definitely does not compare to past models.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Marina, CIJ, October 3, 2018
Dear dragonflygirl, we're sorry you're experiencing issues with your XP-830. We appreciate your business and welcome the opportunity to assist you. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. We look forward to your call. Regards, Marina – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
Very Disappointed
on October 3, 2018
Posted by: ecoastvideo
from Thompson, CT
I purchased this printer primarily for the purpose of printer DVD and CD labels. I have owned previous Epson disc printers. After a few months of use the ink started to leak and smear all over the discs. I replaced the ink cartridges but the problem remained. I was wasting so many blank discs that I just bought a new Bravo disc printer. Now I only use this Epson strictly for paper printing because the ink does not smear on paper (so the problem is not the ink cartridge)
No, I would not recommend this to a friend.
Quality
1
Value
4
Response from epson.comBy Marina, CIJ, October 3, 2018
Hi ecoastvideo, we're sorry for the disappointing experience you've encountered with your Epson printer. Your XP-830 includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Regards, Marina – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
3
Great prints, so-so- tech
on October 25, 2018
Posted by: lindapc
from PA
Wanted a replacement printer to do my own photo reprints and enlargements. I also do a papercrafting business from my home. Like the 5 individual ink colors.
Am able to print on cardstock. Too many screens to go thru process of changing ink cartridges. Limited area for paper in trays.
Am able to print on cardstock. Too many screens to go thru process of changing ink cartridges. Limited area for paper in trays.
I would recommend this to a friend!
Quality
3
Value
3
Response from epson.comBy Brandon, CIJ, October 25, 2018
Hi linapc, we appreciate your business and welcome the opportunity to assist you. Your Epson XP-830 includes free technical support for the life of your product. If you ever need assistance, feel free to contact our Epson Support Team at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Brandon – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
worst printer I've ever owned
on October 25, 2018
Posted by: disappointed2018
from Reno, NV
Generally, it's a miracle if this thing will print anything at all. I've had to uninstall and reinstall the software multiple times, and every time there is an "update", nothing works again. For the time and frustration in dealing with this printer, I think Epson owes me an apology and a paycheck.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Marina, CIJ, October 26, 2018
Hello, we're sorry you are experiencing issues with your printer. We appreciate your business and welcome the opportunity to assist you. Please contact our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. We're here to help. Kind Regards, Marina – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
3
Makes beautiful photos
on November 4, 2018
Posted by: Tommy S
from Camarillo
I have always had a different brand from Epson, but this time opted for change. I would give it five stars except that it takes far too long to even start to print. Very slow. The printer goes through too many “click-sounding” stages before it starts to print. The actual printing of a document is reasonable. I don’ t recall how much I paid for it, but price is generally not a deciding factor for me. This printer seems to be cheap.
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from epson.comBy Marina, CIJ, November 5, 2018
Hi Tommy, thank you for taking the time to write a review of your Epson printer. We appreciate your business, and value your feedback. Your XP-830 includes free technical support for the life of your product, so if you ever need assistance, feel free to contact us at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Have a great day! Kind Regards, Marina – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Great little Printer
on November 6, 2018
Posted by: Skull
from Chicago, Illinois
I purchased this printer a little over a month ago and I am glad I did. the features on this printer are awesome, It's very easy to use and was very easy to setup. I have printed many projects and the ink tanks are still full yet the quality of the print is awesome. The speed is quite pleasing compared to my old one. So I think you will not be disappointed with this printer.
I would recommend this to a friend!
Quality
5
Value
5
Response from epson.comBy Marina, CIJ, November 7, 2018
Hi Skull, thank you for this five-star review of your Epson printer. We are glad to hear you are happy with your new XP-830. Have a nice day! Sincerely, Marina – The Epson Team.
Written by a customer while visiting epson.com