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Customer Reviews Collected from epson.com |
Epson - Expression Premium XP-830 All-In-One Wireless Printer - Black
Average Customer Rating:
4.1
Rating breakdown 2,329 reviews
5 Stars
1,246
4 Stars
513
3 Stars
239
2 Stars
128
1 Star
203
79%of customers recommend this product.
(
1,774 out of
2,259)
Customer Reviews for Epson - Expression Premium XP-830 All-In-One Wireless Printer - Black
Customer Rating
1
Wish I hadn't bought an Epson
on March 7, 2019
Posted by: BECFU
Constant communication problems. Computers think it's offline when it isn't. Computer connected with USB wants to only recognize as FAX when FAX isn't even enabled.
It worked better for first several months, but it's a constant headache now.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Patrick, Epson, March 11, 2019
Hi Epson Customer, thank you for sharing your experience with your Epson XP-830. Your product comes with free lifetime tech support and our Epson Support Team would be happy to help you set it up to print. Please give them a call at (562) 276-4382 between 6am - 8pm (PT), Monday - Friday, or from 7am - 4pm (PT) on Saturdays. Regards, Patrick – The Epson Team
Written by a customer while visiting epson.com
Customer Rating
1
Disappointing
on March 8, 2019
Posted by: Ed or Paula
from Bethany Beach DE
Setting up, got "Paper Jam" error message before I had installed paper. Stymied!
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Patrick, Epson, March 11, 2019
Hi Ed or Paula, we are sorry to hear that you are having issues with your Epson XP-830 printer. Epson provides useful information product in the User’s Guide at http://www.epson.com/support/xp830 on tips on how to load paper and avoid paper jam errors. Your Epson includes free technical support for the life of your product. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. We appreciate your purchase, and we value your feedback. Sincerely, Patrick – The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
2
Disappointed
on March 10, 2019
Posted by: John Co
from Houston, TX
The paper tray is cumbersome to access. I really don't like the control panel wasting power to open and close. the machine is very light weight and the ink tanks are tiny. If this is the direction of Epson all-in-ones, then I will find a different manufacture next time.
No, I would not recommend this to a friend.
Quality
2
Value
3
Response from epson.comBy Stephan, Epson, March 13, 2019
Hi John, we are sorry to hear that you are having issues with your Epson printer. Your XP-830 includes a 1-Year Limited Warranty, plus free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT.
Sincerely,
Stephan – The Epson Team
Sincerely,
Stephan – The Epson Team
Written by a customer while visiting epson.com
Customer Rating
2
Price was GREAT.. and I LOVE Epson Printers BUT...
on March 11, 2019
Posted by: Michelle 777
from Florida
To many motor driven parts. Fancy & neat to watch, but will the out put tray & touch screen hold up? I think it may have issues. Difficult to load paper too.
No, I would not recommend this to a friend.
Quality
3
Value
5
Response from epson.comBy Stephan, Epson, March 13, 2019
Hi Michelle, we appreciate you purchasing an Epson printer. We stand behind our products and aim to provide the best possible customer service and we want to ensure that your printer is fully functional. Please contact our Epson Advanced Support Team at 562-276-4382 Hours: Monday – Friday, 6am – 8pm PT. Have a wonderful day.
Sincerely,
Stephan – The Epson Team
Sincerely,
Stephan – The Epson Team
Written by a customer while visiting epson.com
Customer Rating
1
Defective printer. Leaks ink. Can't clean it. Sloppy.
on March 12, 2019
Posted by: zippieKay
from Florida
I've had this printer two years I think. I've had repeated problems with it printing bars of pastel color instead of an even gray in a chart, stray smudges, even globs of ink. I've done everything suggested in the manual including things that don't supposedly solve this problem and nothing works. I put in a new cartridge recently and that solved the problem briefly but now it's back. It also refused to recognize a brand new epson cartridge a while back and I bought two more to try to get it working before succeeding. Very disappointing. Probably going back to HP. I was fed up with them but this is worse.
No, I would not recommend this to a friend.
Quality
1
Value
1
Written by a customer while visiting epson.com
Customer Rating
5
Works Great! Glad I bought it!
on March 13, 2019
Posted by: Reserve6
from NC
Bought the printer about six weeks ago. It is really good with photos! I don't print lot, but this is the ideal replacement for a home laser printer. Text printing is accurate and clear.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Ease and Helpfulness
on March 13, 2019
Posted by: fcr2006
After multiple hours of trying to figure out how to connect my scanner, the step by step instructions provided by EPSON were helpful and easy.
Thank you very much, I am back in business
Fran R
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com
Customer Rating
2
Major hassle to reconnect after a power outage
on March 28, 2019
Posted by: gleime
from Massillon OH
Consumer Reports recommended this printer. However, I would not. After a power outage it is a major hassle to get the printer reconnected to all devices again on a Wifi network.
No, I would not recommend this to a friend.
Quality
2
Value
2
Response from epson.comBy Patrick, Epson, April 1, 2019
Hi Gleime, we apologize for the disappointing experience you’re having with your Epson XP-830. The printer comes with free lifetime tech support and we’d like to try and address any printing issues. Please call Epson Support at (562) 276-4382 between 6am - 8pm (PT), Monday - Friday, or from 7am - 4pm (PT) on Saturdays. We appreciate your feedback and will be sure to pass the information along to our product teams. Sincerely, Patrick – The Epson Team
Written by a customer while visiting epson.com