| Customer Reviews Collected from usa.canon.com |
Canon - PIXMA MG3620 Wireless All-In-One Inkjet Printer - Red
Average Customer Rating:
2.4
Rating breakdown 348 reviews
5 Stars
71
4 Stars
41
3 Stars
27
2 Stars
24
1 Star
185
36%of customers recommend this product.
(
111 out of
305)
Customer Reviews for Canon - PIXMA MG3620 Wireless All-In-One Inkjet Printer - Red
Customer Rating
1
Always a problem
on November 25, 2023
Posted by: ElGoodz
It's been about 6 to 7 months since I bought this printer to replace my old one. There's never a time where I turn it on putting a d in finished. Each job I try to load there's a problem connecting to the printer. It's been hours that I've been trying to print my very important document and can't. This is a highly reoccurring issue and I'm completely exhausted with trying. 1 star, I do not recommend this item.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
Needed USB cable for installation; then needed device password.
on May 20, 2025
Posted by: I176
The printer works. The installation/driver set is POOR. Device would not connect to my WIFI network. KEY LEARNING: Use USB cable to set up WIFI. (You will need the device's admin password: Press and hold WIFI button for 3s. Then press WIFI button - device info page will print and the password will be near the top). Select your networks SSID, select WPA2, enter password, and when prompted enter the password.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
2
wireless way to difficult to setup
on January 24, 2017
Posted by: rod4444
from Los Angeles, CA, United States
With the canon IOS phone app the wireless SHOULD have been easy to setup, instead it was not and simply did not work several times after resetting. back to using a printer USB cable. never could get wireless to work that really bites
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
Don’t buy if you plan on ever changing your wifi
on January 8, 2021
Posted by: cfranse
from Los Angeles CA
I bought this printer for use in my old house. It connected to the internet and worked perfectly.
Then we moved and changed WiFi.
I have re-installed this printer on my devices and troubleshot everything I can think of. I went through the instructions provided with the printer SIX times on connecting to internet. Nothing. This device refuses to reconnect to any other internet. It’s now just an expensive paper holder.
At least my old HP printers could be used more than in one place. Never buying a Canon again.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
Absolute worst, least user-friendly printer I've ever owned!
on February 19, 2021
Posted by: PDubUnomi
from Northern Virginia
Randomly decided to disconnect from my wifi and I've never been able to reconnect. If only it were heavier, it would function nicely as a boat anchor. I'm sorry I wasted my money on this. I thought it was just me, and tried having a tech-savvy friend troubleshoot it for me, only to have them end up frustrated, too. Now it's too late to return it. This is not the first time I've had this sort of experience with a Canon. I'm never buying another Canon product again.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
Worst Printer
on December 14, 2022
Posted by: Ebonie
I haven't had this printer for long at all and now the paper does not feed in correctly, it gets stuck, and is always says its out of paper when the tray is full. Super frustrating.. do not buy this crap
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
4
Prints beautiful photos
on October 6, 2017
Posted by: allwire
from southwest
I had to replace my third hp printer so I decided to get a Canon. I had a Canon printer for years and it works flawlessly until one day it just stopped. This new Canon printer prints beautifully, however, the wifi setup is impossible and the instructions are almost worse than nothing. I finally just hooked up the usb and was good to go. I haven't tried to connect with my phone yet, but that is the next step.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
1
very hard to set up
on December 31, 2016
Posted by: mattie7
from Mobile, AL, United States
i have been trying for the last week to set it up and I still cannot connect to my chromebook
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com