| Customer Reviews Collected from bose.com |
Bose - SoundTouch 20 Series III Wireless Music System - White
Average Customer Rating:
3.8
Rating breakdown 114 reviews
5 Stars
62
4 Stars
11
3 Stars
14
2 Stars
7
1 Star
20
Customer Reviews for Bose - SoundTouch 20 Series III Wireless Music System - White
Customer Rating
1
UPDATES
on July 7, 2019
Posted by: kaz
Gender:Female
Length of ownership:1 year or longer
The constant updates are a nightmare! It should be automatic considering the system is set up with the internet
Response from bose.comBy Jeff G, Bose Support, July 9, 2019
Hello,
Thank you for leaving your review of the SoundTouch 20 II speaker.
Updates are required from time to time to ensure compatibility, security and ensure a good general user experience. I can appreciate this may be frustrating but must occur occasionally to ensure the continued support of the system, something which takes place on almost all network connected devices.
If you need any assistance with updates, please feel free to reach out to our support team via the contact page of the Bose website.
Kind regards,
Thank you for leaving your review of the SoundTouch 20 II speaker.
Updates are required from time to time to ensure compatibility, security and ensure a good general user experience. I can appreciate this may be frustrating but must occur occasionally to ensure the continued support of the system, something which takes place on almost all network connected devices.
If you need any assistance with updates, please feel free to reach out to our support team via the contact page of the Bose website.
Kind regards,
Written by a customer while visiting bose.com
Customer Rating
5
I love the sound quality
on September 8, 2019
Posted by: HotBoyHarry
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I've had this product for over 2 years and it works great. I would recommend using an ethernet cable to setup and use. Everything, especially updates, go a lot quicker and faster.
Written by a customer while visiting bose.com
Customer Rating
5
Small unit does NOT take away from the great sound
on February 17, 2016
Posted by: Mia
Gender:Female
Husband bought me this wonderful system for Christmas.
Written by a customer while visiting bose.com
Customer Rating
3
Great system if not for constant network drops
on October 16, 2016
Posted by: Anna
Gender:Female
I got the sountouch 10 and 20. As expected, the sound is amazing and the bose app has many good features that allow to listen to music from different sources. However, the speakers constantly get dropped off the network making it an extremely frustrating experience. I have one of the speakers placed right next to the router and another in a different room. Regardless of the location, the speakers get dropped (show in dashed lines in the app and not responsive) all the time! Sometimes one of the speakers disappears, sometimes both.
Conclusion: sound is great, softwear is the worst and has not gotten any bettet in the year that I've had it.
Conclusion: sound is great, softwear is the worst and has not gotten any bettet in the year that I've had it.
Response from bose.comBy Ryan, Bose Service, October 19, 2016
Thank you for taking the time to share your experience with these speakers. Your kind words regarding the sound performance of these speakers and the benefits of our SoundTouch application are much appreciated.
It is very important to us that our SoundTouch customers have a consistent wireless experience. Our technical experts are well-versed in identifying the variables that impact connectivity. We are here to help and encourage you to give us a ring when you are home. You can reach our dedicated line for Soundtouch wireless specialists at 800-905-2156.
It is very important to us that our SoundTouch customers have a consistent wireless experience. Our technical experts are well-versed in identifying the variables that impact connectivity. We are here to help and encourage you to give us a ring when you are home. You can reach our dedicated line for Soundtouch wireless specialists at 800-905-2156.
Written by a customer while visiting bose.com
Customer Rating
1
Bluetooth Connection is painful
on June 4, 2019
Posted by: Tim
Gender:Male
Length of ownership:1 week
Setting this speaker up has been a very painful process and it is still not connected. I am a process engineer and very experienced at setting up these type of products but their app interface is ridiculous if it doesn't go exactly as planned. Once it gets stuck there is not way to proceed. They need to rethink their setup interface process.
Response from bose.comBy Charlotte, Technical Support, June 6, 2019
Hello. Thank you for taking the time to review your SoundTouch 20 Wireless Speaker.
We're very sorry to hear that you feel this away regarding the SoundTouch app.
The SoundTouch app is there to make things easier and not to make it difficult for you.
If you would like any support and advice with using the app, please do reach out to us via our phone support or any of our online mediums.
Have a great day!
We're very sorry to hear that you feel this away regarding the SoundTouch app.
The SoundTouch app is there to make things easier and not to make it difficult for you.
If you would like any support and advice with using the app, please do reach out to us via our phone support or any of our online mediums.
Have a great day!
Written by a customer while visiting bose.com
Customer Rating
1
Great sound but very poor software
on August 10, 2019
Posted by: Byggvir
Gender:Male
Length of ownership:1 year or longer
Try to reset the device since 3 hours. The app doesn't find an internet connection, can't find the device ...
Doesn't work with ethernet connection. Looses presettings after some days.
Response from bose.comBy Kerri , Customer Support, August 12, 2019
Hi Byggvir,
Thank you for taking the time to review our SoundTouch 20 II.
I'm sorry to hear that you are experiencing discovery issues in the SoundTouch Application for your device. As there isn't much information in your review I cannot offer you any troubleshooting other than a Factory reset by pressing and holding the 1 and Volume - for 10 seconds. I would encourage you to reach out to your local Technical Support team for assistance with your issue. One of our agents will be more than happy to help!
Thank you for your interest in our SoundTouch Products!
Have a great day!
Kindest,
Kerri - Customer Support
Thank you for taking the time to review our SoundTouch 20 II.
I'm sorry to hear that you are experiencing discovery issues in the SoundTouch Application for your device. As there isn't much information in your review I cannot offer you any troubleshooting other than a Factory reset by pressing and holding the 1 and Volume - for 10 seconds. I would encourage you to reach out to your local Technical Support team for assistance with your issue. One of our agents will be more than happy to help!
Thank you for your interest in our SoundTouch Products!
Have a great day!
Kindest,
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Deeply disappointed
on December 26, 2016
Posted by: Bblobo
Gender:Male
I asked for this speaker for Christmas and at first was excited until I actually started using it. I expected bose to have an excellent sound it was mediocer at best. Using Sirius radio, it would lose signal at leas once every 5 minutes. No airplay support was also a big downer. Bluetooth worked ok as I experieced the same lose of signal being inside the same room. The sound quality was lackluster. I expected some bass even for the small size, I was expecting at least a little. The mids and highs were ok but there was definitely some static that didn't give it the clear and tight sound I have expected from Bose. Its going back to the store and looking for a better quality speaker for the price.
Response from bose.comBy Ryan, Bose Service, December 27, 2016
Thank you for taking the time to share your experience. We share your concerns. Static audio and loss of signal are both frustrating and we'd love to take a closer look to determine the root cause of these. We are confident that our experts will be able to find a solution through troubleshooting. You can reach our dedicated line for Soundtouch wireless specialists at 800-905-2156 and we’ll be able to help you with that.
Written by a customer while visiting bose.com
Customer Rating
1
Frustrated
on September 10, 2016
Posted by: Thom
Gender:Male
We just bought Bose SoundTouch 20 series III. i've just spent 3 hours trying to set it up. It needs an update before you can any farther. It will not up date I've tried all of their suggestions on the support page. Even tried on 2nd computer no luck. we will be returning tomorrow.
Response from bose.comBy Ryan, Bose Service, October 6, 2016
Thank you for reaching out to us for support. We've reviewed your customer profile and see that you were able to resolve this issue by phone with one of our technical experts. Always let us know if we can be of assistance in the future. It's a great speaker and we want you enjoying it. You can reach us at 800-278-1082. We are open Mon-Fri from 9:00 AM to 9:00 PM EST and Sat from 9:00 AM to 6:00 PM.
Written by a customer while visiting bose.com