| Customer Reviews Collected from bose.com |
Bose - SoundTouch 20 Series III Wireless Music System - White
Average Customer Rating:
3.8
Rating breakdown 114 reviews
5 Stars
62
4 Stars
11
3 Stars
14
2 Stars
7
1 Star
20
Customer Reviews for Bose - SoundTouch 20 Series III Wireless Music System - White
Customer Rating
2
Wonderful when it works; generally frustrating
on January 13, 2016
Posted by: jackyg
Gender:Male
We've had this for a few months. The sound is great! But it constantly drops the wi-fi connection. Cycling power restores the connection. But, come on - we have to do this several times a day! Now it won't connect at all. $300+ worth of junk.
We have several other Bose products that are great. This one is not.
Response from bose.comBy Julius, Bose Service, January 15, 2016
Hello Jacky,
Thank you for taking the time to write a review. We appreciate the feedback. The SoundTouch 20, as well as all of the SoundTouch products are designed to be simple to set up and easy to use. You should definitely not be having trouble with the system constantly dropping the WiFi connection and we would definitely like to help you with that. We have great resources online at www.soundtouch.com, but we also have dedicated SoundTouch representatives available to assist. Please call us at 800-905-2156 so that we may assist you further. We are here to help Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Thank you for taking the time to write a review. We appreciate the feedback. The SoundTouch 20, as well as all of the SoundTouch products are designed to be simple to set up and easy to use. You should definitely not be having trouble with the system constantly dropping the WiFi connection and we would definitely like to help you with that. We have great resources online at www.soundtouch.com, but we also have dedicated SoundTouch representatives available to assist. Please call us at 800-905-2156 so that we may assist you further. We are here to help Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
1
Disappointing
on January 26, 2016
Posted by: Mahnattan43
I bought soundTouch20 a few days ago.. the effect in the small living room is not great.. I dins the quality of sound average, listening to a variety of spotify selections, often the volume is already quite high to be able to enjoy the sound, and its richness is not impressive. I am considering getting the SoundTouch30 instead, but I am wondering whether I'll be having the same problem if the quality of stream music is not good to begin with.
Response from bose.comBy Julius, Bose Service, January 29, 2016
Hello there,
Thank you for the review. We appreciate the review. The SoundTouch 20 is definitely a great option for most living rooms, with plenty of rich, deep bass and clear highs, as well as volume. You can also adjust the bass in the SoundTouch menu to tailor the sound to your preference.
However, for even more volume and bass, the SoundTouch 30 is an even better choice. It's larger size allows you to cover more area. We offer a 30 day trial so you can hear the product for yourself in your own home in order to make the best decision for you.
If you ever have any questions, we are here to help. Please call us at 800-380-4831. We are available Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Thank you for the review. We appreciate the review. The SoundTouch 20 is definitely a great option for most living rooms, with plenty of rich, deep bass and clear highs, as well as volume. You can also adjust the bass in the SoundTouch menu to tailor the sound to your preference.
However, for even more volume and bass, the SoundTouch 30 is an even better choice. It's larger size allows you to cover more area. We offer a 30 day trial so you can hear the product for yourself in your own home in order to make the best decision for you.
If you ever have any questions, we are here to help. Please call us at 800-380-4831. We are available Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.
Written by a customer while visiting bose.com
Customer Rating
1
I'm not happy with sound quality.
on January 11, 2017
Posted by: June
Gender:Female
I got this as gift my birthday on Sep 2016. But I was very busy I couldn't have time to listen it. I try to listen the music starting on Dec. Now I found out the sound is so weird. Sounds are not clear and I feel the base is too loud and beat too much. I can't listen the music with this. It is just unbalanced. I feel so tired listening the music from this, I just listen the music my old wave system. I don't know mine is something wrong or this speaker is junk. I better visit store and find out what I can do.
Response from bose.comBy Ryan, Bose Service, January 18, 2017
We see that you've contacted our call center for resolution with this. These are definitely unusual audio issues and we always want you to know that we are here to help with any questions or concerns. Thanks for giving us the opportunity to make this right.
Written by a customer while visiting bose.com
Customer Rating
1
Great sound
on April 1, 2019
Posted by: egla800761
Gender:Male
Length of ownership:1 year or longer
I bought this item about 3yrs ago. The sound is great, but you cannot play SiriusXM
Response from bose.comBy Vicky W , Bose Technical Support, April 4, 2019
Hi egla800761,
Thanks for taking the time to review our Sountouch 20 II speaker. We are so happy that you love the sound of your speaker.
It is possible to play SiriusXM on your speaker. If you are having trouble doing this, our customer services team would be more than happy to assist you in setting this up.
Thank you again for taking the time to review our products.
Many Thanks,
Vicky W - Bose Technical Support
Thanks for taking the time to review our Sountouch 20 II speaker. We are so happy that you love the sound of your speaker.
It is possible to play SiriusXM on your speaker. If you are having trouble doing this, our customer services team would be more than happy to assist you in setting this up.
Thank you again for taking the time to review our products.
Many Thanks,
Vicky W - Bose Technical Support
Written by a customer while visiting bose.com
Customer Rating
1
Doesn't support XM Radio
on November 10, 2015
Posted by: Kalie
Gender:Female
While the website says it supports internet radio and has a globe emblem (making you think universal or all of them), in reality it does not support the biggest internet radio in the entire country: Sirius XM radio. That is a SIRIUS flaw! Mine is going right back and I'll be ordering another brand.
Response from bose.comBy Julius, Bose Service, November 13, 2015
Hello Kalie,
Thank you for the review. The Bose SoundTouch 20III does include an internet radio feature which allows you to play internet radio stations from around the world. It does not currently support satellite radio in the application, but you can easily connect your satellite radio receiver to the SoundTouch 20III either by using the 3.5mm AUX input in the back, or wirelessly via Bluetooth.
We appreciate the feedback and are always looking for ways to improved our products. We have a feature request page here - http://bit.ly/1NuPEOi and will be sure to include your feedback. Thanks!
Thank you for the review. The Bose SoundTouch 20III does include an internet radio feature which allows you to play internet radio stations from around the world. It does not currently support satellite radio in the application, but you can easily connect your satellite radio receiver to the SoundTouch 20III either by using the 3.5mm AUX input in the back, or wirelessly via Bluetooth.
We appreciate the feedback and are always looking for ways to improved our products. We have a feature request page here - http://bit.ly/1NuPEOi and will be sure to include your feedback. Thanks!
Written by a customer while visiting bose.com
Customer Rating
1
No Battery!
on July 3, 2017
Posted by: 61055
Gender:Male
Don't know if I'm doing something wrong cause the instructions are very poorly organized.... what happened to the book let! Anyway I figured I'd charge my Bose 20 overnight. Woke up, disconnected it and I couldn't TURN IT ON! Don't tell me this 'portable' speaker doesn't have a rechargeable battery!
Written by a customer while visiting bose.com
Customer Rating
1
No Portability, no battery.
on December 27, 2015
Posted by: jackie222
Gender:Female
Sounds like a bose, but no portability. not easy to connect
Response from bose.comBy Ryan, Bose Service, December 30, 2015
Thank you for taking the time to write your review. We hope you are enjoying the sound quality that this system offers when streaming your music in a wireless setting.
The reason this system is wall-powered is because it is designed to work off of wifi within the home to give you great sound with a simple touch of a button on your mobile device or computer. If you are having issues with connectivity, that is something that our wireless experts would love to address with you through troubleshooting. We are confident that we can get you up and running consistently to deliver the ease of use that we expect for all of our SoundTouch customers.
We encourage you to call us and allow us the opportunity to provide that experience. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
The reason this system is wall-powered is because it is designed to work off of wifi within the home to give you great sound with a simple touch of a button on your mobile device or computer. If you are having issues with connectivity, that is something that our wireless experts would love to address with you through troubleshooting. We are confident that we can get you up and running consistently to deliver the ease of use that we expect for all of our SoundTouch customers.
We encourage you to call us and allow us the opportunity to provide that experience. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Written by a customer while visiting bose.com
Customer Rating
1
Awful
on March 15, 2016
Posted by: I hate Bose now
Gender:Male
My family bought this about a month ago and I was very happy with the sound quality and Bluetooth and thought this was an amazing purchase! But when I went downstairs for a work out (a place without a plug in) I realized that it has to be plugged in to work!! This is a very bad design flaw as my family often needs something like this for fishing, working out, car rides and a lot more. This was an awful purchase and unless you're a person who is in his/her house 24/7 its a piece of junk
Written by a customer while visiting bose.com