| Customer Reviews Collected from bose.com |
Bose - SoundTouch 20 Series III Wireless Music System - White
Average Customer Rating:
3.8
Rating breakdown 114 reviews
5 Stars
62
4 Stars
11
3 Stars
14
2 Stars
7
1 Star
20
Customer Reviews for Bose - SoundTouch 20 Series III Wireless Music System - White
Customer Rating
4
Superb Sound, But Software Needs Work
on January 1, 2016
Posted by: Budrow
Gender:Male
The sound on this device is really amazing for its size, and like most Bose products, its quality is top-notch. That said, the quality of the software is nowhere near as good, and the software is an important part of this product.
In order to use iTunes, you need to sync your iTunes library, which isn't very difficult once you figure out how, but the interface is rudimentary and not very intuitive. There's no status on the sync progress, so if it is syncing while you try to "Explore", you get an error message with no indication how long you need to wait. It's ok for browsing your music library, but it's difficult to filter your library compared to iTunes, and the usability is lacking. Having to create a SoundTouch account is kind of annoying too, considering that many people just want to stream from their local libraries.
I was hosting a party, and ended up just connecting to my computer via bluetooth so I could use iTunes, as it was far easier than trying to use the Bose software. In my case it was fine since there was only one speaker, but it's not the best solution if you have multiple speakers and want to adjust the sound individually, etc.
I haven't worked out the presets yet, but my first impression is that they work best with premium accounts on streaming services that I don't use (Pandora, Spotify, etc.). I do have a Spotify account, but was unable to use it because it is not a paid account. Then I tried to assign a preset to an iTunes playlist, only to be told "Content cannot be set as a preset."
Overall I'm still happy with the purchase, but Bose should really work to improve the SoundTouch software. If it were as good as the hardware I would have given this 5 stars.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing for size :-)
on September 24, 2016
Posted by: Andre
Gender:Male
We just bought this speaker and the kitchen is full of good smells and good sounds now!!
Written by a customer while visiting bose.com
Customer Rating
5
Sound touch 20
on December 1, 2019
Posted by: Santtal6
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Very happy with the quality and sound&base . Sound touch 20 is a great speaker . I have sound touch 20 and 30 and I have to say that 20 does the job even for large rooms I was extremely surprised how loud this speaker is . love the feature where you can pair the speakers and preset station without having to use the bluetooth on my phone
Written by a customer while visiting bose.com
Customer Rating
5
sounds better then Sonos
on October 22, 2015
Posted by: Bobby G
Gender:Male
I am looking to buy a system .My first look was at the Sonos system I bought it and after trying to figure it out I wanted to pull my hair out .I took it back to the store. I am now looking the the Bose system and speaking to 2 men at the store. They both said they would buy the Bose system before the Sonos . One guy told me he did buy the Sonos for his mom but can never figure it out so he returned it and got her the new Bose system and she loves it . You need to listen to the sound that comes out of it.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome sound and features
on September 21, 2016
Posted by: japublications
Gender:Male
excellent product here. If most of your time spent listening to music is with streaming services like Spotify or Pandora, the SoundTouch will be the only sound system you will ever need. You can fully control it from any device with the app. Incredible Bose sound quality.
Written by a customer while visiting bose.com
Customer Rating
3
Amazing sound, terrible software
on October 24, 2015
Posted by: PSH1313
Gender:Male
Let me start by saying from a purely acoustic standpoint, this system is second to none. I compared with all competitors and it stands head and shoulders above the rest. Unfortunately, all of this is severely limited by the inadequacy of the application/software. It is difficult to use with limited features and seems to crash every other week or update. Please help BOSE and improve the interface, reliability, and features of your software, because the sound is phenomenal!!
Response from bose.comBy Julius, Bose Service, October 26, 2015
Hello Juan,
Thank you for the review. We are glad to hear how much you enjoy the sound of the system and appreciate the feedback. The system is designed to be easy to set up and use, and the software should definitely not be crashing like that. An experience like yours is not the kind of experience we want our customers to have, and is not typical. We stand behind the products and are available to help.
We have sent you an email to learn more and help you with this. We also have great resources online to help you online if you have any problems with the system at www.soundtouch.com. We are also available by phone at 800-905-2156 Monday - Friday 8:30am to 9pm EST and Saturday 9am to 7pm EST. We are here to help.
Thank you for the review. We are glad to hear how much you enjoy the sound of the system and appreciate the feedback. The system is designed to be easy to set up and use, and the software should definitely not be crashing like that. An experience like yours is not the kind of experience we want our customers to have, and is not typical. We stand behind the products and are available to help.
We have sent you an email to learn more and help you with this. We also have great resources online to help you online if you have any problems with the system at www.soundtouch.com. We are also available by phone at 800-905-2156 Monday - Friday 8:30am to 9pm EST and Saturday 9am to 7pm EST. We are here to help.
Written by a customer while visiting bose.com
Customer Rating
5
sound touch 30
on December 20, 2015
Posted by: Canali
Gender:Male
Love the sound touches are the best in the business the clarity and sound and style is untouchable state-of-the-art technology only one complaint I have is not able to have an adapter from my home theater which I have Acoustic mass 10 what a third-party receiver this way I could play all over for me saying that I have the 10 -30- 20 sound touch !
Written by a customer while visiting bose.com
Customer Rating
5
Excellent speaker, terrible app!
on December 18, 2019
Posted by: Pete
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] My Sound Touch 20 sounds awesome, however the app for this unit on my new Samsung SE 10 phone sucks! Everyday I get home from work I have to reboot the speaker! Anyone else have this issue??
Response from bose.comBy Tori Mae, Customer Support , December 19, 2019
Hey Pete,
It is great to hear how much you like your SoundTouch speaker. It does seem strange that you need to reboot the speaker every time you get home. We would love to take some more details about what is happening to make you need to do this. I am sure there are some steps we can complete to resolve this.
Please give us a call as we would love to help. You can do this by clicking this link here: http://bose.life/globalsupport, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there.
Kind Regards,
Tori Mae - Customer Support
It is great to hear how much you like your SoundTouch speaker. It does seem strange that you need to reboot the speaker every time you get home. We would love to take some more details about what is happening to make you need to do this. I am sure there are some steps we can complete to resolve this.
Please give us a call as we would love to help. You can do this by clicking this link here: http://bose.life/globalsupport, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there.
Kind Regards,
Tori Mae - Customer Support
Written by a customer while visiting bose.com