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Customer Reviews Collected from geappliances.com |
GE - 5.3 Cu. Ft. Self-Cleaning Freestanding Electric Convection Range - Stainless Steel
Average Customer Rating:
4.5
Rating breakdown 2,640 reviews
5 Stars
1,839
4 Stars
558
3 Stars
135
2 Stars
48
1 Star
60
92%of customers recommend this product.
(
2,319 out of
2,529)
Customer Reviews for GE - 5.3 Cu. Ft. Self-Cleaning Freestanding Electric Convection Range - Stainless Steel
Customer Rating
1
What a TRASH!
on February 8, 2021
Posted by: Anonymous
Just a couple months after the warranty 2 stoves out of 4 were already broken.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, February 11, 2021
Hello Lonney Benson - Thank you for your review. We apologize for your inconvenience in this matter. We can understand your frustration. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number, current email address and the model and serial numbers for your appliance. Thanks for your feedback.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Broken in less than 2 years - warranty is for 1
on March 26, 2021
Posted by: Debbie328
from Jacksonville Beach, FL
This was installed in July of 2019. It's March of 2021, and it won't turn off and runs very hot. I've owned GE appliances for 20 years and have never experienced this problem with a new appliance. Before it broke, it worked beautifully. I am extremely disappointed in the quality of this product.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from geappliances.comBy HannahGEA, GEA, April 2, 2021
Hello, Thanks for reaching out! We are so sorry to hear that your range is giving you such troubles. We absolutely understand how frustrating this must be for you! This will require service by a qualified technician. You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737 or schedule online at http://www.geappliances.com/ge/service-and-support/service.htm We hope this helps! -HannahGEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Worked well at first….
on July 5, 2021
Posted by: idnac77
from Cedar Rapids
Have had this oven for 5.5 years. Worked fantastic the first 2 years! I am a home baker and was soooo excited I could put multiple cakes/cupcakes in there & they would bake perfectly every time on convection. Over the past 2 years I’ve had it serviced multiple times for uneven baking & major temp fluctuations to no avail. I can now only put a few things in at once and have to turn them multiple times to get them baked somewhat evenly. :(
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, July 6, 2021
Hello,
Thank you so much for being a loyal customer of GE and reviewing your range. We're so sorry to hear that your oven is not baking as well as it should and do understand your annoyance. We'll be sure to pass this information to our product team for future developments. Keep in touch! Mike@GEA
Thank you so much for being a loyal customer of GE and reviewing your range. We're so sorry to hear that your oven is not baking as well as it should and do understand your annoyance. We'll be sure to pass this information to our product team for future developments. Keep in touch! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Lasted 2 Years and 1 month
on August 31, 2021
Posted by: chuckie1
from Southern Missouri
Last 2 years 1 month and oven along with display panel crapped out. Will not purchase anything GE in future!!!!!!!!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, September 1, 2021
Hello, thank you for your review. We are sincerely sorry that your range's control panel stopped operating properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Burner doesn't work after 15 months......
on November 20, 2021
Posted by: pseaner
from Plymouth Meeting, PA
Very disappointing, One of the burners does not get hot after only owning it for 15mos. Of course not covered under warranty! Thought GE was higher quality.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 22, 2021
Hi, We're so sorry to hear of one of the burners isn't working after only 15 months. This sounds incredibly frustrating and isn't the ownership experience we want for you. We'd like to get some additional information and we'll be reaching out to you via email. Thank you so much for your feedback. We wish you had a better experience than this! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Convection oven fan making loud noise
on April 10, 2022
Posted by: TJLow
Was a good oven. Ran the self clean on it once and following that the convection fan started to make loud noise like the heat from the self clean caused the fan bearing to go bad.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
3
Response from geappliances.comBy Kianna@GEA, GEA, April 13, 2022
Hello,
Thanks for reviewing your range. We're happy to hear that it worked good for you, but sorry about the issues that you've had.
We understand the inconvenience, and we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for reviewing your range. We're happy to hear that it worked good for you, but sorry about the issues that you've had.
We understand the inconvenience, and we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not good quality
on February 17, 2024
Posted by: Macmcay
from Minnesota
To burners went out after six years. Had them both replaced and now one of the replacement burners has gone out after a year. This is such a poor quality stove and so are the parts. Very frustrating.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, February 19, 2024
We're sorry to hear that the burner stopped working. For the best assistance with this, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Cleaning element broke inside glass on door.
on April 8, 2024
Posted by: Single7
from Tucson AZ
We have had this stove for 4 years and I have used the cleaning option before but this week when I did the inside glass window shattered. Is there any type of recall on this oven or any help I can receive with this defective product.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Vikki, GE_Appliances, April 9, 2024
We regret to hear about the issue you're having with your range. We have sent you an email requesting additional information and would appreciate a response at your earliest convenience. Once received, we'll gladly review your situation. That said, there has been no recall on your range.
Written by a customer while visiting geappliances.com