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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 3,738 reviews
5 Stars
2,403
4 Stars
741
3 Stars
249
2 Stars
122
1 Star
223
85%of customers recommend this product.
(
2,741 out of
3,236)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Customer Rating
2
Vent fan from GE jet engine division
on April 16, 2023
Posted by: JoeMCT
from CT
Sadly, this well designed and feature rich microwave review is dwarfed by a single flaw. The vent fan will automatically start when the microwave or the range below runs for a short time. The fan CANNOT BE STOPPED and can run for 30 minutes. If your microwave is located within earshot of your dining area, conversation is almost impossible.
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
4
Value
4
Response from geappliances.comBy MichaelBatGEA, GEAppliances, April 17, 2023
Hello,
We’re glad that you’ve been enjoying the design and features of your new microwave, but we’re sorry to hear that you’ve been less than impressed with the automatic fan operation. This model does include an automatic fan feature that turns the fan on when too much heat is sensed from the cooktop below, and it is normal for it to run for 30 minutes or more after the cooktop and microwave controls have been turned off. We understand that this can be frustrating and have forwarded your experience to our product team so that changes can be considered for future models. Thank you for leaving us your review and please know that we are here should you need any assistance. Best regards. -MichaelB@GEA
We’re glad that you’ve been enjoying the design and features of your new microwave, but we’re sorry to hear that you’ve been less than impressed with the automatic fan operation. This model does include an automatic fan feature that turns the fan on when too much heat is sensed from the cooktop below, and it is normal for it to run for 30 minutes or more after the cooktop and microwave controls have been turned off. We understand that this can be frustrating and have forwarded your experience to our product team so that changes can be considered for future models. Thank you for leaving us your review and please know that we are here should you need any assistance. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Electrical Issues
on July 29, 2023
Posted by: CMCampbell
I'm really disappointed with this purchase. For the price I paid for this microwave, it only lasted 6 years. At first I thought it was the breaker needed to be replaced. Come to find out the breaker was fine and my microwave completely blew. So disappointing in the quality of product.
Response from geappliances.comBy Tierra@GEA, GE Appliances, August 1, 2023
Hello there,
We're so very sorry about the microwave blowing out. This is certainly not the experience we want for you and we truly appreciate you taking the time to let us know. Your comments are extremely important to us. It ensures that our Product Design Teams are aware of any flaws, so that we can improve the overall performance and convenience it provides. Thank you so much for sharing this information. It will be considered and we sincerely hope that there will be another opportunity to regain your trust.
Best regards. - Tierra@GEA
We're so very sorry about the microwave blowing out. This is certainly not the experience we want for you and we truly appreciate you taking the time to let us know. Your comments are extremely important to us. It ensures that our Product Design Teams are aware of any flaws, so that we can improve the overall performance and convenience it provides. Thank you so much for sharing this information. It will be considered and we sincerely hope that there will be another opportunity to regain your trust.
Best regards. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointing.
on August 7, 2023
Posted by: Kevi11345
from Arizona
Installed March 2020, always has a little hitch when opening and closing the door. Now Aug 2023 unit keeps tripping the breaker.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, August 9, 2023
Hello! We appreciate you taking the time to provide us with your feedback. We are so sorry to hear that your microwave is tripping your breaker. This is not normal operation, and we strongly encourage you to schedule a service appointment with one of our certified technicians so they can properly diagnose the issue.
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for choosing GE Appliances for your home. We are confident that our technicians will get this issue resolved as quickly as possible! - Adrian@GEA
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for choosing GE Appliances for your home. We are confident that our technicians will get this issue resolved as quickly as possible! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
1 use and it's broke
on December 21, 2016
Posted by: The_Brad
from Nashville, TN, United States
My Microwave was finally delivered, this microwave that my wife just had to have because of the way that it looked and the features of having no handle and the buttons on the bottom of the door. Installation went fairly well, though the holes on the template were just a bit off. I used the reheat button to heat up my soup, it was fabulous... the next bowl of soup came out luke warm and then nothing worked. The light comes on, in the the inside, but the buttons and the display quit working.... I called the number on the box for support which was literally still sitting in my kitchen... at this point I am so upset and disappointed with this product. It wouldn't be so bad if I could just take it back and exchange it, but it took over a month to get the first one.
On a brighter note, it does look really nice....
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
bad features.
on March 9, 2018
Posted by: muse this
Vent fan is too loud even on the lowest sitting. Door is too wide without handle. Can't see in because it is too dark. Didn't come with manual. Over priced. Runs too loud, closes too loud. Buttons are too hard to push. We hate it!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Touchpad doesn't work
on March 26, 2018
Posted by: marc555
from Vernal, UT, USA
We bought the microwave new just a few months ago, and already the touch pad does not work.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
3
Value
3
Response from geappliances.comBy BRENDA@GE, GE_Appliances, March 29, 2018
Hello marc555,
Thank you for taking the time to write a review on your new microwave. We regret your experience. This is not what we would expect from our product. We hope that you have taken advantage of your warranty. Your comments are important to us. We have forwarded your comments to our product quality engineers.
Thank you for taking the time to write a review on your new microwave. We regret your experience. This is not what we would expect from our product. We hope that you have taken advantage of your warranty. Your comments are important to us. We have forwarded your comments to our product quality engineers.
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed
on April 7, 2018
Posted by: Cook1979
Not totally satisfied with anything about this model. The controls do not light up so they are impossible to read.Vent fan is extremely noisy. Door is hard to open.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
Some issues
on April 24, 2018
Posted by: JohnHorse
from Nashville, TN
While the microwave is fine and a good replacement for our old GE Profile, there are a couple of issues. With the black interior, it is more difficult to see the item while cooking. Also, the controls should be back-lit or white. Difficult to see unless lights in room are bright.
Features
3
Performance
5
Quality
5
Value
5
Response from geappliances.comBy BRENDA@GE, GE_Appliances, April 27, 2018
Hello Johnhorse,
Thank you for taking the time to provide feedback on your new microwave. We appreciate your suggestions for improvement with the design of the interior and the control panel and we apologize for any inconvenience. We always like to hear feedback from our customers to help us improve our products.
Thank you for taking the time to provide feedback on your new microwave. We appreciate your suggestions for improvement with the design of the interior and the control panel and we apologize for any inconvenience. We always like to hear feedback from our customers to help us improve our products.
Written by a customer while visiting geappliances.com