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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 3,738 reviews
5 Stars
2,403
4 Stars
741
3 Stars
249
2 Stars
122
1 Star
223
85%of customers recommend this product.
(
2,741 out of
3,236)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Customer Rating
2
Almost 3 years and DEAD
on January 17, 2022
Posted by: Reason not to buy
from New York
This microwave was a bad choice. After almost 3 years of use all it does now is make a clicking sound. The display panel is black and does not function.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, January 21, 2022
Hello - Thanks for posting a review. We're terribly sorry to hear that your microwave's display isn't working and that the unit is making a clicking sound after three years. We can totally understand how aggravating that must be for you and we really do apologize for inconvenience.
We recommend scheduling service. You can schedule an appointment by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We're always here to help if any questions or concerns come up. Thanks again. -Mikayla@GEA
We recommend scheduling service. You can schedule an appointment by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We're always here to help if any questions or concerns come up. Thanks again. -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Three things wrong
on February 4, 2022
Posted by: Ricee
from Plano, TX
1. You can't see your food cooking -- the inside light is super dim. 2. The control buttons are super hard to push -- you have to press hard in just the right location. 3. When it's dark, you can't see the control buttons to press them -- they have no backlighting.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
3
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, February 7, 2022
Hi there,
Thanks for taking the time to leave a review. We're sorry to hear of your disappointment with your unit. We did want to say that all microwaves have a window in the door that has a mesh screen inside of it. This screen helps keep the microwaves inside the cavity, and is a necessary part of the microwave.
You may find that the screen makes it difficult to see your food as it is cooking. Although it is difficult to see detail, the window should allow you to see if there are any problems while cooking, like arcing, burning, boilovers, etc. If you need to check on your food, opening the door will pause the microwave.
Your control panel shouldn't take a tremendous amount of effort to press on the various buttons. If you're finding that it takes lots of effort to make selections, service may be needed. If you need our team, they can be found here: https://www.geappliances.com/ge/service-and-support/service.htm
Also, we appreciate you taking the time to let us know about your want for backlit controls; we're always looking for ways to improve.
Hope this is helpful for you! If you've got questions in the future, know that you can reach out any time.
Best wishes,
Michael@GEA
Thanks for taking the time to leave a review. We're sorry to hear of your disappointment with your unit. We did want to say that all microwaves have a window in the door that has a mesh screen inside of it. This screen helps keep the microwaves inside the cavity, and is a necessary part of the microwave.
You may find that the screen makes it difficult to see your food as it is cooking. Although it is difficult to see detail, the window should allow you to see if there are any problems while cooking, like arcing, burning, boilovers, etc. If you need to check on your food, opening the door will pause the microwave.
Your control panel shouldn't take a tremendous amount of effort to press on the various buttons. If you're finding that it takes lots of effort to make selections, service may be needed. If you need our team, they can be found here: https://www.geappliances.com/ge/service-and-support/service.htm
Also, we appreciate you taking the time to let us know about your want for backlit controls; we're always looking for ways to improve.
Hope this is helpful for you! If you've got questions in the future, know that you can reach out any time.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Broke after only 5 years
on February 7, 2022
Posted by: mhoyt
from Gainesville, FL
I love the look of this microwave but a top of the line microwave should not keep breaking after less than 5 years. I've had it repaired 2 times now and keeps happening.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Shayla@GEA, GE_appliances, February 8, 2022
Hi there - While we are pleased you've enjoyed the features and appearance of this microwave, we're sorry to hear you are needing a second repair in less than 5 years. We can certainly understand how frustrating that can be. For this matter, we apologize for any inconvenience this has caused.
Please know we strive to provide the best quality, and durability of our products. We take feedback like yours to improve on future models.
You may check out your troubleshooting guide found on pages 19 and 20 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=497000118.pdf&_ga=2.266631558.989520368.1644244472-268264236.1639492544
If service is needed, we recommend you contact a GE certified service technician to diagnose and repair your model. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. We are confident our techs will be able to get your microwave up and running again.
Please know we offer an extended service plan for our appliances. You may learn more here: https://www.geappliances.com/ge/service-and-support/shop-for-extended-service-plans.htm
Thank you for your feedback. Should you have any questions or concerns, please reach out to us directly. We are always glad to help! -Shayla@GEA
Please know we strive to provide the best quality, and durability of our products. We take feedback like yours to improve on future models.
You may check out your troubleshooting guide found on pages 19 and 20 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=497000118.pdf&_ga=2.266631558.989520368.1644244472-268264236.1639492544
If service is needed, we recommend you contact a GE certified service technician to diagnose and repair your model. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm. We are confident our techs will be able to get your microwave up and running again.
Please know we offer an extended service plan for our appliances. You may learn more here: https://www.geappliances.com/ge/service-and-support/shop-for-extended-service-plans.htm
Thank you for your feedback. Should you have any questions or concerns, please reach out to us directly. We are always glad to help! -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Second time around
on February 16, 2022
Posted by: Lilypalm
from Florida
I loved this microwave so much, that when the first one died after only 5 or 6 years, I ordered the same model to replace it. It’s intuitive to use, roomy, easy to clean. And, beautiful!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Great overall with 1 important caveat.
on February 23, 2022
Posted by: Danny ORio
from Flagstaff, Arizona
At the 3 year mark this microwave began tripping a breaker. I learned that one of the door switches was likely the culprit. After changing out the faulty switch, everything functioned normally for another 60 days. Now another switch has gone bad. These 2 or 3 internal switches related to the door closure aren’t a huge deal to replace in terms of the cost of the part, but that a microwave presents it’s own particular hazards when servicing internal parts, having it repaired by a local appliance repair shop becomes quite expensive when their charges are factored in. Overall a 4 only due to these weaker mechanical type of internal parts, heats evenly, easy to use, attractive in our kitchen that matches all,of our other Profile appliances, and have always relied on GE for quality behind the cabinet where you can’t see. Hopefully GE has addressed this issue on this 2018 Profile Model and simply required these particular mechanical parts be a bit more robust under normal use with no children in the home slamming the door shut.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
This is the worst microwave I have ever owned
on March 2, 2022
Posted by: GE Customer NW
from North Wales, PA
Let me start by saying this, considerable research went into the purchase of this product. Historically, I have stood by GE profile products; however, this product has consistently let me down since the date of purchase one year ago. In less than eight months the microwave began to malfunction and required service from a GE technician. After a complete internal overhaul, the microwave still does not perform in accordance to manufacturer specifications. Specifically, the microwave does not heat evenly, as indicated by the manufacturer. Additionally, the microwave makes a loud sound when rotating. This is completely unacceptable for a GE product! Although I purchased an extended warranty, frequent manufacturer deficiencies has caused great inconvenience to my family.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, March 4, 2022
Hello,
Thanks for being a part of the GEA family. We're sorry to hear of the problems that you have been having with your microwave. We can understand how much of a headache this must have been, and we apologize for the inconvenience that is has caused your family. Its always a pleasure to help. Hang tight for an email coming your way.
Chat soon,
Kianna@GEA
Thanks for being a part of the GEA family. We're sorry to hear of the problems that you have been having with your microwave. We can understand how much of a headache this must have been, and we apologize for the inconvenience that is has caused your family. Its always a pleasure to help. Hang tight for an email coming your way.
Chat soon,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Adequate product
on March 2, 2022
Posted by: Steve B from Rancho
from Sacramento, California
This microwave oven is a decent enough insurance replacement item. It does have one minor issue and that is with the exhaust fan. Our previous microwave died after 20 years and the insurance offered a replacement or money. We should have taken the money and bought a better microwave than this one. Although it cooks well enough, the fan doesn’t dissipate the lingering cooking aromas like our original microwave did so well. The fan is noisy and doesn’t seem to dispense with cooking odors in a timely manner.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Looks good but falling apart
on March 15, 2022
Posted by: Bkel
from Willoughby,OH
I love the way this microwave looks and it had good reviews. We have only had this microwave 4months and a random piece of the door broke off (it doesn’t affect the working) and now the filter door just fell off! I don’t get it…it’s two very random things. It’s only my husband and I and we don’t even use the microwave every day and it’s falling apart. I don’t know if I would purchase this model again. In the picture notice the filter door and on the door corner piece broken.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, March 22, 2022
Hi there,
Thanks so much for taking the time to review this cool looking microwave. Our deepest apologies to hear that pieces of your door have been falling off. This is certainly unusual behavior and we can understand your frustration. If your door need to be repaired, a service appointment will be required.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Hope this helps. Mike@GEA
Thanks so much for taking the time to review this cool looking microwave. Our deepest apologies to hear that pieces of your door have been falling off. This is certainly unusual behavior and we can understand your frustration. If your door need to be repaired, a service appointment will be required.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Hope this helps. Mike@GEA
Written by a customer while visiting geappliances.com