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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 3,738 reviews
5 Stars
2,403
4 Stars
741
3 Stars
249
2 Stars
122
1 Star
223
85%of customers recommend this product.
(
2,741 out of
3,236)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Customer Rating
1
DIED within 2 years!
on June 21, 2022
Posted by: Tootzeedoo
from West Covina, ca
We bought the whole package stove, refrigerator, microwave and dishwasher.
Within the first 2 years our dishwasher had to be repaired!
Then the mother board of our microwave went out!!
There are only my husband and I using it so not abused.
Very disappointed
Then the mother board of our microwave went out!!
There are only my husband and I using it so not abused.
Very disappointed
No, I would not recommend this to a friend.
Response from geappliances.comBy Mike@GEA, GE Appliances, June 22, 2022
Hi there,
We want to thank you for being a supporter of GE appliances. Our deepest apologies to hear that your microwave has died after only two years. This is not the experience we would want for our valuable customers, so an agent has sent you an email to provide some assistance. Make sure to watch for it. Mike@GEA
We want to thank you for being a supporter of GE appliances. Our deepest apologies to hear that your microwave has died after only two years. This is not the experience we would want for our valuable customers, so an agent has sent you an email to provide some assistance. Make sure to watch for it. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Falling apart after 3 years
on August 8, 2022
Posted by: TheALG
from Toano, VA
I have owned this model for three years now. It works very well but the vent grill has completely fallen off. This is the large plastic piece that goes across the top of the microwave when you open the door. One of the plastic corner tabs cracked completely off and I was able to super glue it back on. Now that piece has fallen off again, as well as several other little plastic bits, including the corner of the control panel cover. At this point there is no way to super glue anything back together so I am left with the huge vent piece missing. Replacing the vent grill and the control board cover would cost me close to the same price as the whole microwave. Disappointed for the amount of money I spent on this microwave.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, August 10, 2022
Hello there,
Thank you for taking some time to write about your microwave. We're incredibly sorry to hear that parts of the grille have broken and know how irritating that is to deal with. This would require a service technician to replace since it deals with working on the microwave door. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Keep in touch. Mike@GEA
Thank you for taking some time to write about your microwave. We're incredibly sorry to hear that parts of the grille have broken and know how irritating that is to deal with. This would require a service technician to replace since it deals with working on the microwave door. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Keep in touch. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Looks Great
on August 24, 2022
Posted by: WildHorses
from York, PA
This microwave looks so amazing. We especially like that there is no handle to open and close the door. It's very quiet and hooked up easily to the range with Chef Connect.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Don't Buy
on September 13, 2022
Posted by: Mikeb1212
from Atlanta
We bought the microwave less than 90 days ago and have had nothing but issues with it. The latest issue is the microwave control panel is malfunctioning and we're forced to replace the entire front panel. we have been without a microwave for over a month waiting to have the piece replaced. Apparently, this is a common issue known issue. It looks nice but is flawed.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Matthew@GEA, GE_Appliances, September 23, 2022
Hello,
Thank you for taking the time to write this review. At GEA, we strive to deliver the best quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. We apologize for any inconvenience this microwave has caused you over the past ninety days, as we understand just how frustrating situations like this can be.
If you continue to experience issues, we recommend scheduling direct service with one of our specialists, which you do be calling 1-800-GECares (1-800-432-2737), or by visiting this website: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and if you need additional assistance, please know you can always reach out to us.
Kind regards,
Matthew
GE Appliances
Thank you for taking the time to write this review. At GEA, we strive to deliver the best quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. We apologize for any inconvenience this microwave has caused you over the past ninety days, as we understand just how frustrating situations like this can be.
If you continue to experience issues, we recommend scheduling direct service with one of our specialists, which you do be calling 1-800-GECares (1-800-432-2737), or by visiting this website: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and if you need additional assistance, please know you can always reach out to us.
Kind regards,
Matthew
GE Appliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Great for short people!
on November 5, 2022
Posted by: MaryHenrietta
from Arizona
We love the features of this microwave. No handle visible makes it look sleek and modern. Easier to clean front. Easier to reach, view and figure out the buttons for auto time (as compared to the dial up timer on other models. The instant on buttons are lower so us short people can reach them and older people with bifocals can read the buttons.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Expect it to work for 2 years
on December 7, 2022
Posted by: Lancew
from san Antonio
There should be a recall on this microwave for tripping the breaker and for the faulty switches in the door that break the microwave if you open the door without pushing cancel first. Research and see just about everyone’s last a maximum of 2 years. This model needs to be recalled.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Lauren@GEA, GE Appliances, December 13, 2022
Hey there – thanks for reaching out about your experience with your microwave. It’s great to see that you’ve enjoyed the appearance, performance, and features of your appliance, but we’re sorry to hear of your dissatisfaction with the door. Experiencing a tripped breaker can be an inconvenience and we understand your concern. Check out this article that covers some troubleshooting tips on this issue: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17750&_ga=2.247184647.2011331233.1670945605-508599395.1669214566&_gac=1.241813046.1669477791.EAIaIQobChMIytq6nJjM-wIVdYlbCh2EygDYEAQYAyABEgKiffD_BwE
We will be sure to share your insight with our engineering team, as they are always looking for ways to improve our products. We hope this helps and please feel free to reach out anytime if you have any additional questions or concerns. Take care. Lauren@GEA
We will be sure to share your insight with our engineering team, as they are always looking for ways to improve our products. We hope this helps and please feel free to reach out anytime if you have any additional questions or concerns. Take care. Lauren@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Difficult to replace charcoal filter!
on December 10, 2022
Posted by: Mom2fourboys
You have to take the microwave completely down out of the cabinet in order to remove the screws to get to the compartment so that you can replace the charcoal filter! This is a terrible design. Other than that it is a great microwave.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
5
Value
5
Response from geappliances.comBy Mike@GEA, GE Appliances, December 13, 2022
Hey there,
We appreciate you taking the time to write about your microwave. Our apologies to hear that you are experiencing some difficulties with changing your charcoal filter. While normally it is not necessary to remove the entire microwave to access the top screws, improper installation could cause this inconvenience. You can view more information in this tutorial video.
https://www.youtube.com/watch?v=oeNpYjUn02Y&list=PL993D1B4A6799A4C8&index=3
If you have any questions, please let us know. Best wishes. Mike@GEA
We appreciate you taking the time to write about your microwave. Our apologies to hear that you are experiencing some difficulties with changing your charcoal filter. While normally it is not necessary to remove the entire microwave to access the top screws, improper installation could cause this inconvenience. You can view more information in this tutorial video.
https://www.youtube.com/watch?v=oeNpYjUn02Y&list=PL993D1B4A6799A4C8&index=3
If you have any questions, please let us know. Best wishes. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice features
on January 7, 2023
Posted by: DCC50
from Scottsboro
We love most everything about the microwave. Except it doesn't pull the air like we thought it would. We still like it
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com