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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 3,738 reviews
5 Stars
2,403
4 Stars
741
3 Stars
249
2 Stars
122
1 Star
223
85%of customers recommend this product.
(
2,741 out of
3,236)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Customer Rating
1
Not reliable
on March 4, 2023
Posted by: ConcernedConsumer
from Cincinnati OH
Only had this microwave a few months and now it's starting to shut off randomly while cooking or even just sitting there with the clock displayed. It will suddenly just start flashing TIME on the display. Have to hut the STOP/CANCEL button and the rest the clock. Once we had to unplug it to get it to reset. It dies this randomly a couple of times a week. We can't trust it. We have called to get a service appointment under warranty next week, but because the problem is intermittent I don't have much hope of a favorable outcome. If it worked all the time it would be a good microwave, but unfortunately it doesn't. I would not recommend.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, March 8, 2023
Greetings-
Thank you for taking the time to leave a review on your new microwave. We are so sorry to hear that you are experiencing issues with the appliance. What you have described does not sound like normal operation, and we would recommend that you schedule a service appointment with GE Appliances Factory Service Team- we're confident they will be able to provide a resolution for you.
You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Again, we truly apologize for the inconvenience.
-Devin@GEA
Thank you for taking the time to leave a review on your new microwave. We are so sorry to hear that you are experiencing issues with the appliance. What you have described does not sound like normal operation, and we would recommend that you schedule a service appointment with GE Appliances Factory Service Team- we're confident they will be able to provide a resolution for you.
You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Again, we truly apologize for the inconvenience.
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Love this microwave
on March 5, 2023
Posted by: Mac and Me
from Gilbert, AZ
we love the microwave. the design is kind of strange. appears it could be a larger cooking space. but that’s the only option we had for our over the stove location.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Not Reliable
on March 11, 2023
Posted by: UnhappyDennis
from Cincinnati OH
After a few months this Microwave started shutting off by itself and flashing "TIME" on the display. It would do this every few days, be ok for a week or two and then Starr shutting down again. We have to hit the stop/cancel button and rest the clock each time. Once we had to unplug it to get it to be resettle. It's unpredictable and unreliable. We had a factory service person come out to look at it. But could not find a problem. He said that because it's an intermittent failure it's difficult to find the cause -- he said to monitor it, and call him back when it does it again. What a load of crap - this thing will probably fail completely the day after the 1 year warranty expires.
I would NOT recommend this due to the reliability issues.
I would NOT recommend this due to the reliability issues.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, March 15, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your new microwave is experiencing intermittent issues. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Features not as good as my previous model
on March 16, 2023
Posted by: Palf
from Goodyear,AZ
This Profile unit is about 1 to 1 1/2 inches smaller than my previous Profile unit. Not impressed with door handle.
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
More cheaply made than same model 6 years ago.
on March 31, 2023
Posted by: rrm77
from Iowa
Our 6 year old, same model recently went bad because of the switches inside the latches.
We purchased the same model again, and was surprised that the size was smaller, the wattage was smaller, the door was more cheaply made. So far, no specific problems with the new one, but it's pretty frustrating that as usual, you no longer get what you pay for.
We purchased the same model again, and was surprised that the size was smaller, the wattage was smaller, the door was more cheaply made. So far, no specific problems with the new one, but it's pretty frustrating that as usual, you no longer get what you pay for.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Response from geappliances.comBy Krystal@GEA, GE_appliances, April 1, 2023
Greetings- We appreciate you taking the time to share this feedback. It is understandable how frustrating it would be to not receive the quality and design you would expect, and we apologize for the inconvenience this has been for you.
This feedback will be passed along to our design teams for review, and we appreciate the insight these comments have given to us. Please know that we are here to assist you in any ways that we can moving forward -Krystal@GEA
This feedback will be passed along to our design teams for review, and we appreciate the insight these comments have given to us. Please know that we are here to assist you in any ways that we can moving forward -Krystal@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
lights are disappointing
on April 6, 2023
Posted by: Raymonnomyar
The microwave looks great. The lighting is terrible. The yellowish halogen bulbs inside and underneath look dated and don't provide adequate illumination.
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped working after 16 months
on April 17, 2023
Posted by: Tony619619
from Latrobe pa
This microwave stopped working after 16 month. So not recommend
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Haley@GEA, GE_Appliances, April 18, 2023
Hi there.
The picture provided shows us how beautiful this model looks in your kitchen. We're sorry to know that it has stopped working as it should and would love the opportunity to help.
In order to gain some further details and provide assistance, one of our agents will be reaching out directly. If you don't see an email from us shortly, please make sure to check your spam or junk folder.
It is a pleasure to have you choose GE Appliances when it comes to your kitchen's needs. We look forward to working with you.
-Haley@GEA
The picture provided shows us how beautiful this model looks in your kitchen. We're sorry to know that it has stopped working as it should and would love the opportunity to help.
In order to gain some further details and provide assistance, one of our agents will be reaching out directly. If you don't see an email from us shortly, please make sure to check your spam or junk folder.
It is a pleasure to have you choose GE Appliances when it comes to your kitchen's needs. We look forward to working with you.
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features. The capacity size is great as well
on April 26, 2023
Posted by: House 268
from Swainsboro Ga
The capacity size is great! I love the color and features of the wonderful microwave. Would highly recommend this product.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com