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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 3,738 reviews
5 Stars
2,403
4 Stars
741
3 Stars
249
2 Stars
122
1 Star
223
85%of customers recommend this product.
(
2,741 out of
3,236)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Customer Rating
4
Looks nice
on April 29, 2023
Posted by: Suzziq2u
from Maryland
It is not what I expected. Looks nice. I get error messages when I use the auto feature when cooking potatoes. I have to clear it and start over. I doesn’t auto cook a bag of veggies. You can only cook 1 bag at a time otherwise the food is still cold and not cooked alll the way.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
DISAPPOINTING PROFILE
on April 30, 2023
Posted by: THE CHEF TOM
from LAS VEGAS
INTERNAL LIGHT USELESS
NO NIGHT LIGHT
GE IS CUTTING CORNERS
NO NIGHT LIGHT
GE IS CUTTING CORNERS
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
3
Response from geappliances.comBy MichaelBatGEA, GEAppliances, May 1, 2023
Hello,
We’re sorry to hear that you’ve been less than impressed with your new microwave. We know it can be frustrating to not have a night light or for the interior light to be difficult to see. We take your feedback seriously and will forward your suggestions to our product team so that future models may include a night light as wells as a more visible interior light. Thank you for taking the time to leave us your review and please know we are here should you need any assistance. -MichaelB@GEA
We’re sorry to hear that you’ve been less than impressed with your new microwave. We know it can be frustrating to not have a night light or for the interior light to be difficult to see. We take your feedback seriously and will forward your suggestions to our product team so that future models may include a night light as wells as a more visible interior light. Thank you for taking the time to leave us your review and please know we are here should you need any assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
standard microwave.
on May 11, 2023
Posted by: redfield
from Maryland
Nothing special about this product. Does what is supposed too. Starting tripping the breaker within two years of operation. We don't know what the cause is as we're awaiting a service call.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Adrian@GEA, GE_Appliances, May 11, 2023
Thank you for your feedback. We are happy to hear that your microwave is operating as designed. However, we are so sorry to hear that your appliance is tripping the breaker. We can assure you that our technicians will be able to find a solution to the circuit break tripping. We are honored to have you as a part of the GE Appliances family, and we hope you continue to enjoy your microwave for many years to come! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Electrical Issues After a Few Years
on June 4, 2023
Posted by: RebStar
from Murphysboro, IL
This was a really good microwave, spacious, sleek. But then it began short-circuiting on us after only a few years (around five I think). Several other customers have had this problem… I would not recommend this microwave. Unsatisfied.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Adrian@GEA, GE_Appliances, June 6, 2023
Hello there! We appreciate your feedback. We are so sorry to hear that your microwave is experiencing issues with electrical components. This is in no way the consumer experience that we strive for. We will be sure to share this feedback with our product design teams so they can make the necessary improvements to future models. Thank you for choosing GE Appliances for your home. We hope to gain your trust back with our appliances in the future. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Needs better lighting.
on July 16, 2023
Posted by: Bobola54
from Longmont, colorado
Works great. Looks good. Needs MUCH better lighting inside and out!
No, I would not recommend this to a friend.
Features
3
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Buyer Beware
on July 26, 2023
Posted by: Honest Is The Best Policy
from Cumberland Foreside, Maine
This microwave seems different than the online picture. The sides angle at the bottom, which causes a view of the filters and light underneath. It is visually unappealing! The buttons are hard to push, you must be directly on top of the center (sounds easier than it is) it is not a touch screen! Also, if the microwave gets “too hot” on the inside - a fan will automatically come on and run until it gets good and ready to turn off!!! This is completely annoying! However, in the manual, it is described as NORMAL! So, you should be aware! The inside is a bit challenging to wipe down as the bottom is NOT flat. It had lots of indentations, so if you have a spill - get ready for some fun that won’t stop trying to get it all wiped up! Also, be careful as you use the handle, as the plastic around the handle seems sharp enough to cut you if you slide your hand down to find the handle. I can’t say enough about how I will NEVER but a microwave from the store on their website again! NEVER! I will from this moment forward open, close the door, push the buttons, stand in front to see if it looks weird (online picture is so wrong!)
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, July 28, 2023
Hi there,
Thank you so much for taking the time to post this review. We appreciate the honest feedback and we're so very sorry to hear that you're not satisfied with your new microwave. Your comments are extremely important and will be considered by our product design team. We always want to make sure we are making the right choices when it comes to functionality and design.
We sincerely hope that the use of your appliance will only get better with time. Best wishes. - Tierra@GEA
Thank you so much for taking the time to post this review. We appreciate the honest feedback and we're so very sorry to hear that you're not satisfied with your new microwave. Your comments are extremely important and will be considered by our product design team. We always want to make sure we are making the right choices when it comes to functionality and design.
We sincerely hope that the use of your appliance will only get better with time. Best wishes. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the syncing with the range
on August 10, 2023
Posted by: CiCi16
from Denver, CO
I love the syncing with the range and the buttons at the bottom for ease of access. The auto turn on and off of the fan is great. It is a little hard to see into the microwave but as a shorty I have that problem anyway.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
It's genuinely Ok.
on August 14, 2023
Posted by: DMDJMD
The touch pad is not easily responsive, we have to hunt for the "sweet spot" to get any of the keys to work.
It would be nice if the touch pad was illuminated, especially in low light. The touchpad is hard to read at in certain light conditions and at angles in any light.
Touch pad requires constant attention to clean fingerprint smudges (even freshly washed hands).
We miss the "time" spin button on our old GE.
It would be nice if the touch pad was illuminated, especially in low light. The touchpad is hard to read at in certain light conditions and at angles in any light.
Touch pad requires constant attention to clean fingerprint smudges (even freshly washed hands).
We miss the "time" spin button on our old GE.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Charlie@GEA, GE_Appliances, August 15, 2023
Hi there,
Thank you for taking the time to provide feedback on your microwave. We're sorry to hear that the touchpad is not easily responsive, and we want to help!
If the microwave touch panel is not responding or working properly, we recommend referring to the link below for troubleshooting steps:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15896#:~:text=Make%20sure%20the%20clock%20is,the%20microwave%20for%2030%20seconds.
While we highly recommend operating the microwave in areas where there is sufficient room lighting, to ensure your safety and to properly see the control panel, we do think a backlit control panel is a great idea! We will definitely pass this to our design team.
If you have any further questions or concerns, please let us know. We appreciate you being the best part of our GE Appliances family.
-Charlie@GEA
Thank you for taking the time to provide feedback on your microwave. We're sorry to hear that the touchpad is not easily responsive, and we want to help!
If the microwave touch panel is not responding or working properly, we recommend referring to the link below for troubleshooting steps:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15896#:~:text=Make%20sure%20the%20clock%20is,the%20microwave%20for%2030%20seconds.
While we highly recommend operating the microwave in areas where there is sufficient room lighting, to ensure your safety and to properly see the control panel, we do think a backlit control panel is a great idea! We will definitely pass this to our design team.
If you have any further questions or concerns, please let us know. We appreciate you being the best part of our GE Appliances family.
-Charlie@GEA
Written by a customer while visiting geappliances.com