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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 3,742 reviews
5 Stars
2,403
4 Stars
744
3 Stars
250
2 Stars
122
1 Star
223
85%of customers recommend this product.
(
2,742 out of
3,237)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Customer Rating
1
Really disappointed
on January 1, 2023
Posted by: Ossodiseppia
from Broomfield, Colorado
4.5 years old and it’s dead. This thing started tripping the circuit breaker a few months ago. Tonite, it gave a last gasp
I bought my washing machine in 1984 and it still works. It’s a kenmore, made by whirlpool. I’ll never buy another GE product
I inherited my mother’s GE stock that she inherited from her
father. It’s been in the family for almost 100 years. It might be time to sell, if this is the kind of product they produce.
father. It’s been in the family for almost 100 years. It might be time to sell, if this is the kind of product they produce.
It’s shameful that this company cannot produce a product that lasts
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, January 6, 2023
Oh no! We hate to hear that you are having issues with your microwave so soon into its lifespan, and I can certainly imagine how frustrating it would be to go through this.
One of our representatives has reached out to you via email to provide some next steps. Please be sure to check your spam folder, and we look forward to assisting you in any ways that we can. -Elliot@GEA
One of our representatives has reached out to you via email to provide some next steps. Please be sure to check your spam folder, and we look forward to assisting you in any ways that we can. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
GE Profile Series - PVM9005SJSS
on January 2, 2023
Posted by: BandDeeWise
from Houston, Texas
I purchased the GE Profile Series - PVM9005SJSS in October of 2022. It went out today, January 2, 2023.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Kacie@GEA, GE_Appliances, January 3, 2023
Hi there,
We're very sorry to hear your microwave has gone out. We understand how disappointing this must be, especially as you've only been using the unit since October. We strongly encourage you to take advantage of your one-year warranty by calling our GE Consumer Service at 1-800-432-2737. One of our technicians would be more than happy to get your model up and working as it should. Please reach back out to us if you have any additional questions. All our best.
Kacie@GEA
We're very sorry to hear your microwave has gone out. We understand how disappointing this must be, especially as you've only been using the unit since October. We strongly encourage you to take advantage of your one-year warranty by calling our GE Consumer Service at 1-800-432-2737. One of our technicians would be more than happy to get your model up and working as it should. Please reach back out to us if you have any additional questions. All our best.
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice Microwave pairs with Range
on January 4, 2023
Posted by: WakeJawaka
from Charlotte NC
Nice looking microwave. Standard features along with Bluetooth pairing with our GE range to control overhead light and vent.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Works Great, but loud
on January 4, 2023
Posted by: Jsb4GEMicro
from Charlotte, NC
Great work, but loud. Looks good. Works well. Short ding when finished; that’s good.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
DON'T PURCHASE THIS MICROWAVE!
on January 7, 2023
Posted by: FredZepplin
from Arizona
It should've been recalled, along with the GE Profile Microwave/Oven combo. The people who are giving it positive reviews are doing so prematurely. It has “known” electrical issues. The micro-switches will begin failing after a year or two, resulting in a blown fuse or fuses. I had mine repaired by a professional three times within an 18-month period and here I am again with an inoperable microwave. The worst purchase I've ever made.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEA, GE_Appliances, January 9, 2023
Hello there -
We're very sorry to hear your microwave has had these issues and has had to be repaired 3 times in an 18-month period. This is not the consumer experience we want, and we regret any inconvenience you've had because of this. We'd like the opportunity to help! We've reached out to you via email to gather some additiona information. Please keep an eye out for that and respond at your earliest convenience. We look forward to talking with you soon. Best regards.
Kacie@GEA
We're very sorry to hear your microwave has had these issues and has had to be repaired 3 times in an 18-month period. This is not the consumer experience we want, and we regret any inconvenience you've had because of this. We'd like the opportunity to help! We've reached out to you via email to gather some additiona information. Please keep an eye out for that and respond at your earliest convenience. We look forward to talking with you soon. Best regards.
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Trips breaker
on January 10, 2023
Posted by: Unhappycustomer000000
from Naples FL
Not even 2 years old and stopped working. Kept tripping the breaker and now it has stopped working completely.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEA, GE_Appliances, January 11, 2023
Hey there - We're very sorry to hear your microwave has stopped working after 2 years of use. We understand how disappointing this must be. We'd like the opportunity to help! We've reached out to you via email to gather some additional information. Please keep an eye out for that and respond at your earliest convenience. We look forward to talking to you soon. Kind regards. -Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not LED over the range light!
on January 10, 2023
Posted by: pnotuner
from Richmond, CA
One of the reasons we bought this model is that the product info states that the cooktop lighting is LED. This is not true. I turned it on and noticed that it was not particularly bright. Then I held my hand close to the cover plate and noticed it was quite hot. I removed the cover plate to visually inspect the bulb, and sure enough, it is a halogen. The other problem is that the screw that holds the plate in place goes into a piece of sheet metal that is a nano thickness, between 1/32" and 1/16" at best. The screw is permanently loose because the sheet metal is so thin that it can't have more than one or two threads. Also, replacing the bulb is difficult for the average person due to the very short screw that holds the plate in (the plate cover has a lot of free play, making it difficult to mate the screw up with the hole) and the nature of halogen bulbs with the 2 prongs. That's why we wanted an LED bulb--because they last a long time. GE, you need to change the info about the cooktop lighting! Or how about producing an LED bulb that will fit in this spot? I'm selecting one star based on this problematic piece of bad information. It was just installed a couple of hours ago so I have not used it for cooking yet. I am trusting that this microwave will work as well as our last Profile that lasted 20 years.
Response from geappliances.comBy Krystal@GEA, GE_appliances, January 14, 2023
Hi there- We appreciate your feedback. We do apologize if the product description was unclear about the cooktop bulb, we know that can be frustrating. We did verify that the product description is correct and we really want to thank you for letting us know this was an issue. We are confident that you will enjoy your new microwave. Please feel free to reach out if you need any help in the future.-Krystal@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Broke in less than three years
on January 12, 2023
Posted by: Mike AM
from Springfield, Pa
Great looking and worked well for the first two years. About two years in it started tripping the breaker and now won't run at all without tripping it. Seems like a common issue. Would avoid this set.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Haley@GEA , GE Appliances, January 19, 2023
Good afternoon.
Thank you so much for taking the time to provide us with some honest feedback. It can be incredibly frustrating to enjoy your microwave and it all of a sudden does not work anymore the way you need it to. Your ownership experience is very important to us and we are truly sorry to hear yours has been disappointing.
Your concerns will be taken seriously as we pass along this information to our teams. We will continue to work and improve the quality of our products to provide a better experience. Please feel free to reach out to us if you need anything at all.
-Haley@GEA
Thank you so much for taking the time to provide us with some honest feedback. It can be incredibly frustrating to enjoy your microwave and it all of a sudden does not work anymore the way you need it to. Your ownership experience is very important to us and we are truly sorry to hear yours has been disappointing.
Your concerns will be taken seriously as we pass along this information to our teams. We will continue to work and improve the quality of our products to provide a better experience. Please feel free to reach out to us if you need anything at all.
-Haley@GEA
Written by a customer while visiting geappliances.com