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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 3,742 reviews
5 Stars
2,403
4 Stars
744
3 Stars
250
2 Stars
122
1 Star
223
85%of customers recommend this product.
(
2,742 out of
3,237)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Customer Rating
2
Disappointing Product
on March 1, 2023
Posted by: Lawrence J
from Tucson, AZ
From a human-factors perspective, this unit is poorly designed. The pushbutton keys require too much pressure to engage. The different key functions are difficult to locate - they all look the same. The view into the window when operating is impossible for my wife who is 5'2" tall. The screen in the front glass obstructs lower viewing angles. We preferred our previously owned GE over-the-range microwave oven. This one cost more and has a lower performance. After a couple of weeks, we wanted to return it and get a refund. The supplier refused our request.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Devin@GEA, GE_Appliances, March 2, 2023
Hi there-
Thank you for taking the time to leave a review on your GE Profile Series over-the-range sensor microwave oven. Your feedback is very important to us!
We're sorry to hear that you're disappointed with your appliance. Your opinion and personal experience with the appliance is what ensures that we are aware of any changes or improvements that can be made to an appliance or part.
We hope your microwave will grow on you over time, and that you will enjoy all of the features. Thanks again for your review!
-Devin@GEA
Thank you for taking the time to leave a review on your GE Profile Series over-the-range sensor microwave oven. Your feedback is very important to us!
We're sorry to hear that you're disappointed with your appliance. Your opinion and personal experience with the appliance is what ensures that we are aware of any changes or improvements that can be made to an appliance or part.
We hope your microwave will grow on you over time, and that you will enjoy all of the features. Thanks again for your review!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Much smaller than other GE profiles
on March 1, 2023
Posted by: LJLI
While my current GE Profile, I was advised that the one I was purchasing would be a match on the interior space. Much to my surprise it's smaller and certain dishes do not fit.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Adrian@GEA, GE_Appliances, March 2, 2023
Hi! Thank you for connecting with us for your feedback. We are so sorry to hear that this replacement microwave did not live up to your expectations, especially with the internal capacity. We know how disappointing this must be, and we apologize. We appreciate you being a part of the GE Appliances family, and we hope you enjoy your new microwave for many years to come. Happy cooking! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Reliability Need Improvement
on March 1, 2023
Posted by: TDWE
from San Jose, CA
We bought the microwave oven and it was installed in December. By January, the speaker was already broken so the beep sounded very strange. Part ordering was fast and technician came out to install new door was very efficient. He actually told us to save the old door for spare part since the cable that goes from the oven to the door malfunctioned quite often. The engineering department could talk to the technician in the field to find out what caused the most repair and improve on that design.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Adrian@GEA, GE_Appliances, March 2, 2023
Hi! Thank you for taking the time to provide us with your valuable feedback. We are so sorry to hear that your microwave experienced this issue. We are glad that our technicians were able to replace your new door quickly and efficiently. We appreciate you choosing GE Appliances for your home, and we hope you enjoy your new microwave for many years to come. Happy cooking! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Good
on March 2, 2023
Posted by: Mir4
from CALIFORNIA
Normal microwave. I would prefer smaller design on the opening but everything you need.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
4
Value
3
Response from geappliances.comBy MichaelBatGEA, GEAppliances, March 3, 2023
Hello,
We’re glad to hear that this microwave has had everything you need, but we’re sorry that you’ve been less than impressed with the appearance. We take your feedback seriously and will work hard in the future to improve the visual design. Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
We’re glad to hear that this microwave has had everything you need, but we’re sorry that you’ve been less than impressed with the appearance. We take your feedback seriously and will work hard in the future to improve the visual design. Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Features
on March 2, 2023
Posted by: Anonymous
from Alabama
Love everything about it except for the extra wide area beside the cook area when the door is opened.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
2 fan microwave
on March 2, 2023
Posted by: 2 fan microwave
from Rio, Wi
Had a microwave with the vent fan that was the only fan meaning it ran whenever the microwave was turned on. This microwave has 2 fans much quieter, works great
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
Nice look, needs improvement
on March 2, 2023
Posted by: Anonymous
from Fortuna, CA
The “buttons” require a lot more pressure than you’d think. Especially considering that my pant-leg selects buttons on the Profile Dishwasher which is pretty annoying too.
The surface light warms the interior of the microwave! I mean darn hot and this is without using the cook surface below.
It doesn’t appear to really vent out the top as it steams up the front door with or without the fan-plus the fans are LOUD.
Occasionally the fan will NOT shut off despite cycling through the speeds and the cook surface being cool. It requires me to use a stool to climb above the cabinet to unplug it.
It doesn’t help that the installer didn’t level the unit, causing the door to knock me in the head if it doesn’t latch properly.
Steam settings overcook everything , as does potato.
Overall I’m disappointed.
The surface light warms the interior of the microwave! I mean darn hot and this is without using the cook surface below.
It doesn’t appear to really vent out the top as it steams up the front door with or without the fan-plus the fans are LOUD.
Occasionally the fan will NOT shut off despite cycling through the speeds and the cook surface being cool. It requires me to use a stool to climb above the cabinet to unplug it.
It doesn’t help that the installer didn’t level the unit, causing the door to knock me in the head if it doesn’t latch properly.
Steam settings overcook everything , as does potato.
Overall I’m disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
1
Response from geappliances.comBy GE_Appliances, March 6, 2023
Hello there, thank you for taking the time to reach out with this feedback.
We can understand how upsetting it is when an appliance doesn't meet your expectations. This said, we would like to apologize for any inconvenience this microwave has caused you. This is certainly not the experience we wish for our consumers to have; therefore, we’ll be happy to share this information with our product team so that they may investigate this as well.
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEA
We can understand how upsetting it is when an appliance doesn't meet your expectations. This said, we would like to apologize for any inconvenience this microwave has caused you. This is certainly not the experience we wish for our consumers to have; therefore, we’ll be happy to share this information with our product team so that they may investigate this as well.
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
GE over the stove microwave
on March 2, 2023
Posted by: Anonymous
from Lutz Florida
Smart microwave, looks modern, easy to clean easy to install
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com