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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 3,738 reviews
5 Stars
2,403
4 Stars
741
3 Stars
249
2 Stars
122
1 Star
223
85%of customers recommend this product.
(
2,741 out of
3,236)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Customer Rating
1
literally the worst microwave ever
on September 3, 2023
Posted by: constantlyrepairing
this is literally the worst microwave we have ever owned. we have to replace the switch where the door clicks in at least once every couple of months. hate hate hate this stupid thing. do not buy.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, September 6, 2023
Oh no!
We're so very sorry to hear that you have to replace the switch to your microwave once every couple of months. This is certainly not the experience we want for you. An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you so much for your patience. It means a lot. - Tierra@GEA
We're so very sorry to hear that you have to replace the switch to your microwave once every couple of months. This is certainly not the experience we want for you. An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you so much for your patience. It means a lot. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Thought GE would be a quality choice but was not
on September 13, 2023
Posted by: Anonymous
This is a poor quality microwave, the buttons are hard to push, the fan is extremely loud and it does not cook evenly.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEAppliances, GE Appliances , September 15, 2023
Hello - Thank you for taking a moment to connect and share your experience with this microwave. We're sorry to hear that it hasn't been exceeding your expectations. That is not something we expect.
For the best assistance towards this we recommend having one of our technicians come out to check on everything. We're confident that they will be able to find any issue and repair it. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
We're also going to share the feedback on the buttons and fan with our production team. This way we can keep this in mind for our models going forward.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
For the best assistance towards this we recommend having one of our technicians come out to check on everything. We're confident that they will be able to find any issue and repair it. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
We're also going to share the feedback on the buttons and fan with our production team. This way we can keep this in mind for our models going forward.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
trash trash trash
on October 13, 2023
Posted by: garbage microwave owner
we constantly have to replace the switch in the door. now it won’t heat. do not buy.
Response from geappliances.comBy MichaelBatGEA, October 13, 2023
Hello,
We’re so sorry to hear that your microwave stopped working unexpectedly. We know how important the microwave is in any kitchen, and we understand being upset when it suddenly fails. We want to help. We recommend having this issue diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm.
Thank you for taking the time to leave your review and please know we’re here should you need further assistance. -MichaelB@GEAppliances
We’re so sorry to hear that your microwave stopped working unexpectedly. We know how important the microwave is in any kitchen, and we understand being upset when it suddenly fails. We want to help. We recommend having this issue diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm.
Thank you for taking the time to leave your review and please know we’re here should you need further assistance. -MichaelB@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Great Look, Bad quality
on October 23, 2023
Posted by: LeoHa
from Illinois
The microwave circuit board went out after 14 months. Also the door swings so wide, its uncomfortable to keep dodging.
Features
2
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, October 24, 2023
Hello,
Thank you for reaching out and sharing your feedback on your washer. We are really sorry to hear that your microwave circuit board failed.
We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at hand. We recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Please feel free to reach out with any other questions or concerns you may have. -Charlie@GEAppliances
Thank you for reaching out and sharing your feedback on your washer. We are really sorry to hear that your microwave circuit board failed.
We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at hand. We recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Please feel free to reach out with any other questions or concerns you may have. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Microwave, would buy again
on December 1, 2023
Posted by: Allyike
from Oregon
Great Microwave. Vent works great. I had this same one before.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Too loud and seems cheap
on January 23, 2024
Posted by: Becky disappointed
Too loud and the bracket to hang seems cheap compared to our old one. Wish I never bought it. Love my new GE stove oven and refrigerator.
Response from geappliances.comBy Krystal@GEAppliances, GE_Appliances, January 27, 2024
We're so sorry to see that this microwave hasn't exceeded your expectations. That is not the goal we are aiming for with our appliances. We are going to be taking the feedback you've shared and forward it to the appropriate teams to review. This way we can work on making improvements where needed. We're so sorry we let you down. We are however thrilled you love you new stove and refrigerator. -Krystal@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Dissapointing Quality
on January 25, 2024
Posted by: _jman
from SC
So far the only thing I still love about the microwave after two years is it's appearance. Love the look and the other matching appliances.
Was first disappointed after purchasing, that the power levels are accomplished by alternating full power on and off, splattering more vs others I have used that just reduces the power output.
Using it for two years now, the turn table started making a grinding noise. Sometimes it isn't as loud but always present. Also recently, the circuit board started creaking a little when you use the number pad. Just today it started making loud clicks when you press the number pad. It has had more issues in two years than my previous entry level GE had in 19 years.
Was first disappointed after purchasing, that the power levels are accomplished by alternating full power on and off, splattering more vs others I have used that just reduces the power output.
Using it for two years now, the turn table started making a grinding noise. Sometimes it isn't as loud but always present. Also recently, the circuit board started creaking a little when you use the number pad. Just today it started making loud clicks when you press the number pad. It has had more issues in two years than my previous entry level GE had in 19 years.
Features
4
Performance
3
Quality
2
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, February 1, 2024
Hello,
Thank you for checking in and leaving your feedback. We're sorry to know that your microwave is louder than anticipated.
The following link describes the sounds or noises that are normal when operating a microwave: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15900
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We truly appreciate you making GE Appliances part of your home.
-Charlie@GEAppliances
Thank you for checking in and leaving your feedback. We're sorry to know that your microwave is louder than anticipated.
The following link describes the sounds or noises that are normal when operating a microwave: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15900
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We truly appreciate you making GE Appliances part of your home.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
It's Ok
on February 4, 2024
Posted by: Ikedirty01
from Suffolk, VA
This was given to me by my home warranty. It's not as powerful as the Kenmore microwave it replaced. In my opinion it has a few design flaws. I though the GE Profile series was a more high end brand. If that is so, then why continue to use incandescent light bulbs for the cooktop light. Even lower end models are using LED light. Even on the highest setting, the light is very dim. My family relied alot on the cooktop light on our Kenmore microwave. It also used incandescent lights but the location of the lights was much more effective and brighter. The Kenmore microwave had 2 lights that were located on both sides of the microwave near the edge and provided a wider coverage of light. The light on the GE microwave is located in the center and does not provide enough coverage nor is it bright. Additionally, due to the location of the light being in the center of the microwave, the plate inside the microwave gets extremely hot when the light is left on the highest setting for an extended period of time. My second issue is the door of the microwave is ridiculously long. Be sure you have enough clearance on both sides of the microwave before installing so that you can properly open the door. Lastly it doesn't heat food up as quickly as I would like it to. It takes about 2-3 tries to get my food to the preferred temperature. Overall it does look nice, but that's about it. If I had the opportunity to do it all over again, I would not have chosen this microwave.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, February 9, 2024
Thank you for your review. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass this along to our product team to review.
Written by a customer while visiting geappliances.com