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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 3,738 reviews
5 Stars
2,403
4 Stars
741
3 Stars
249
2 Stars
122
1 Star
223
85%of customers recommend this product.
(
2,741 out of
3,236)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Customer Rating
3
Multiple problems
on December 16, 2024
Posted by: Shac88
I reviewed this microwave before, that its control panel died at about 2 years old. We were able to fix it and it seems to be a common problem with many brands of microwaves. I guess they are all made in the same few factories.
But now we have a new issue the plastic upper panel inside just broke and fell out. There is no fixing this piece. So the microwave is junk. More expensive to fix than buy a new one.
But now we have a new issue the plastic upper panel inside just broke and fell out. There is no fixing this piece. So the microwave is junk. More expensive to fix than buy a new one.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
3
Response from geappliances.comBy GE Appliances, January 6, 2025
We appreciate you bringing this to our attention and hope we can earn your trust back in the GE Profile brand in the future. We will pass this on to our product team so that they can look into any upgrades or changes needed for our future units as we are always looking for ways we can improve.
Written by a customer while visiting geappliances.com
Customer Rating
2
Dangerous
on January 7, 2025
Posted by: Lisah2
from Aurora, CO
Riddled with problems. The plastic piece o. The upper part of the inside broke after a week and can’t be replaced. We had to tape it up with duct tape to keep in closed. Now 5 years after we bought it, it’s completely dead. It kept tripping the breaker and then when you reset the breaker it turns on by itself with intense power the boiled over water in less than 10 seconds. This is dangerous.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, January 17, 2025
What you are experiencing with this microwave is not normal operation, and we strongly encourage you to schedule service with one of our certified technicians. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
DON'T BUY G.E.!
on February 6, 2025
Posted by: Casper42
from Houghton Lake Michigan
If I could leave less than 1 star I would. The first problem was less than a year after buying it. Stopped working and they sent a repair company. 4 months later it broke again. After it was fixed, it broke again. It took the repair company 5 times of fixing it and it still doesn't work. The light underneath won't even work properly. The manufacturer date is in 2023. Less than 2 years after making it and it's good for nothing but a clock.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, February 7, 2025
We are sorry to hear of your experience with this microwave, as we know the importance of an appliance operating as designed. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review. We also recommend scheduling service again with one of our certified technicians to get this issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Elec. switch to heating element failed under 2 yrs
on February 17, 2025
Posted by: GNicoll
The switches to the heating element failed when the product was 9 months over the initial year warranty. I know I didn't sign up up for the extended warranty but I expected much better from a GE product. I will be careful before I buy any additional GE products.
Response from geappliances.comBy Jonathon, GE_Appliances, February 18, 2025
We want to help out with your microwave not operating properly. We recommend trying an electronic reset. This can be done by removing the power cord for 2-3 minutes then plugging it back in.
In the meantime, we will be reaching out over email to collect additional information. Please respond at your earliest convenience.
In the meantime, we will be reaching out over email to collect additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
4
Changes are not always good
on February 21, 2025
Posted by: IrishBJG
from Bordentown NJ
I have owned the same exact model for about 5 years. I had no issues with it until a power surge put it out of commission. It appears that repairs would cost about as much as buying a new one. The only issue I have with the new one is that you modified it. Made it smaller. Moved mounting screw position. Made my backsplash tile work a new project. It’s a shame that you modified it and left it the same model
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Pretty good microwave oven
on February 22, 2025
Posted by: GE Profile microwave oven
from Phialdelphia, pa
This GE Profile microwave oven works well. It only has one small light under it. Two lights that are brighter would be an improvement. The one light is not that bright.
The buttons are kinda had to push, you really have to push them to turn things on/off.
The overall construction of the oven is solid.
The buttons are kinda had to push, you really have to push them to turn things on/off.
The overall construction of the oven is solid.
Features
5
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
smart product
on February 28, 2025
Posted by: simple happiness
from Salem Or
It was a good guess by the techs down at GE that when somebody presses 1,2,3,4 or 5 as one of the first numbers, that the user would probably like at least that many minutes. So, instead of pressing more buttons, the microwave just starts running for that many minutes. If you need to add time, just press the add 30 button for an addtional 30 secondes. Buttons on microwaves that say "quick 30" but don't actually start right away for a 30 second run, instead waiting for you to also press the start button...REALLY ANNOY ME! :) Quick start means get on it right away.
Thank you GE tech guys, u got it right.
Thank you GE tech guys, u got it right.
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible looking front panel.
on March 18, 2025
Posted by: Jamminjimmyd
from Phoenix
When light hits the bottom panel of the microwave where all the controls are housed, it looks like a wrinkled mess. When the microwave is being used it's impossible to see inside due to the low level lighting.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, March 20, 2025
We know how important it is for your new appliance to operate as expected. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting geappliances.com