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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 3,758 reviews
5 Stars
2,406
4 Stars
750
3 Stars
253
2 Stars
124
1 Star
225
85%of customers recommend this product.
(
2,747 out of
3,245)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Customer Rating
1
Broken after 20 months
on November 25, 2025
Posted by: jjenblank
from LaCrosse, WI
[This review was collected as part of a promotion.] I barely had this for 22 months and it is broken. I had to purchase a new one. I will not be recommending
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE Appliances, November 26, 2025
We are sorry to hear you had trouble early on with your microwave and you decided to go with another unit. We hope we can earn your trust back in the GE Profile brand in the future.
Written by a customer while visiting geappliances.com
Customer Rating
2
New Microwave
on February 6, 2026
Posted by: Hotty Totty
It’s extremely loud when the magnetron engages. Would have been nice if GE would have used the same mounting brackets, my 3rd GE microwave and all 3 used different brackets.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Dianna, GE_Appliances, February 9, 2026
We would like to help and provide some information. We have an article on our website that will have normal sounds and characteristics for your microwave unit that will be linked below.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15900
Each of our microwave units comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and Installation Instructions needed to complete the installation process.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15900
Each of our microwave units comes with the mounting hardware (mounting bracket, screws, exhaust adapter), top and rear templates, and Installation Instructions needed to complete the installation process.
Written by a customer while visiting geappliances.com
Customer Rating
4
Controls
on February 6, 2026
Posted by: Walkbig
Overall look fits well in my kitchen.
Very satisfied with installed Features
This model has even less viewing area for contents while microwave is in operation.
One concern about the door handle area. The edge (outer corner) is sharp enough to cut; it would definitely lacerate a forehead if forceful contact is made while the door is open.
Very satisfied with installed Features
This model has even less viewing area for contents while microwave is in operation.
One concern about the door handle area. The edge (outer corner) is sharp enough to cut; it would definitely lacerate a forehead if forceful contact is made while the door is open.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Dianna, GE_Appliances, February 17, 2026
We are glad to hear you are satisfied with the features on your new microwave unit. We would like to get more information about the handle. A member of our team will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
4
Dangerous door opening has a very sharp edge
on February 6, 2026
Posted by: HJJJ
There is a sharp edge on the door opening which is of concern.
Response from geappliances.comBy Vikki, GE_Appliances, April 9, 2026
If you have not already done so, we recommend contacting our GE Appliances service team - Bodewell by calling 1-833-426-3393 to schedule an appointment to have your microwave evaluated and repaired as needed.
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed in product
on March 30, 2026
Posted by: Glee1232
from Huntsville Al
Microwave is not even 3 months old and already having problems. One of the light bulbs quit working which I can replace. Now something keeps tripping the time off. I’ve reset it 5 times today.
When we installed it we could never get it level either. It’s tilted. No matter what we did we could not fix it. This product cost too much to not have good service from it. I think I got a lemon!
When we installed it we could never get it level either. It’s tilted. No matter what we did we could not fix it. This product cost too much to not have good service from it. I think I got a lemon!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Diego, GE_Appliances, March 30, 2026
We'd like to help you with your microwave's bulbs not working and tripping the time off. We recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
Written by a customer while visiting geappliances.com
Customer Rating
5
Stunning Design
on January 9, 2019
Posted by: Wendy2734
from Brick, NJ
We just renovated our kitchen and needed an over the range microwave. It is really beautiful and so large inside. The lighting and fan are great too! We always buy GE Profile and will continue to do so!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Was great, until it wasn’t. Didn’t make it 4 years
on July 27, 2022
Posted by: Carolyn2022
from Georgia
We loved the look of this microwave and after installation it was great. I was always a little concerned about the cord holding the wires to the door as it was slowly fraying. Well, less than 4 years in and the microwave is shot. You open or close the door? Breaker blows. Try to turn it on, breaker blows. I won’t even bother replacing it with another ge. Outlet tested, no issues with it or breaker. For this kind of money, it shouldn’t break down this soon. Repair guy said this one is too expensive to even try and repair. Out of warranty so I am out of luck.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, August 8, 2022
Hey there, and thanks for contacting us about this. While we’re glad you loved the microwave’s appearance and it worked well for you initially, we truly hate to hear you had that concern with the cord and the microwave is now not working correctly. This isn’t the performance we would expect from the model, and we sincerely regret the inconvenience you’ve experienced. Your feedback will be sent to our team for review, as we want to make sure we’re aware of any possible areas of concern with our models.
As there are no issues with the outlet or breaker, you may want to try resetting the microwave’s electrical components by disconnecting it from power for a couple minutes before reconnecting; this can help resolve some issues. If you consulted a local repair business and would like to check with our GE Appliances service department specifically about this, they are available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm .
Going forward, we’ll do all we can to earn back your trust in our brand. If you have any other concerns or questions, we’re always happy to offer assistance. -Sarah@GEA
As there are no issues with the outlet or breaker, you may want to try resetting the microwave’s electrical components by disconnecting it from power for a couple minutes before reconnecting; this can help resolve some issues. If you consulted a local repair business and would like to check with our GE Appliances service department specifically about this, they are available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm .
Going forward, we’ll do all we can to earn back your trust in our brand. If you have any other concerns or questions, we’re always happy to offer assistance. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Crapped out in less than 2 years
on September 11, 2019
Posted by: kadMT
from Montana
We've had this microwave less than two years and used it regularly. It has now stopped working less than two years from our purchase date, but after the warranty expiration. Not happy.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA, GE_Appliances , September 17, 2019
Hello kadMT - Thanks for your review. We’re truly sorry for your experience. If you will email your details to eResponse@geappliances.com, we’ll be happy to look into this for you. In your email, please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave.
Written by a customer while visiting geappliances.com