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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 3,738 reviews
5 Stars
2,403
4 Stars
741
3 Stars
249
2 Stars
122
1 Star
223
85%of customers recommend this product.
(
2,741 out of
3,236)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Customer Rating
1
Bad Design
on September 12, 2020
Posted by: BobbyJohn
from Butler, GA
Wires go thru the door & after time break & no parts according to repair man. Home Depo protection plan reimbursed me so I bought a different Micro wave where the wires do NOT go thru door.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Lasted 7 days
on September 16, 2020
Posted by: Leeko
from Raleigh NC
I purchased this microwave installed it 7 days later it stopped working. The store replaced it, 2 weeks with the new one so far it’s still working.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Pretty but disappointing
on February 5, 2021
Posted by: Airick1025
from Las Vegas, NV
The model is very modern and large however when I went through the "reheat" process for pizza, the unit overcooked the pizza beyond repair. I assumed the model with the smart features would be able to act better. Additionally, I was very disappointed with the limited wireless technology. I was under the impression the model included some form of Wi-Fi connectivity but it appears it is only able to link to the compatible stove model with the microwave.
Features
1
Performance
3
Quality
4
Value
2
Response from geappliances.comBy Guy@GEA, GE Appliances, February 9, 2021
Hello Airick1025, we're pleased to see that you're satisfied with the appearance of your microwave, but we're sorry to hear about the difficulties you've had with your reheat and connectivity. For connectivity issues, we recommend you call the GE Appliances Connected Home Support Line at 1-800-220-6899 or email connected@help.geappliances.com.
We're wishing you the best,
Guy@GEA
We're wishing you the best,
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
So much wrong with this model
on July 17, 2021
Posted by: Amlow
from Mercer island
First, it seems to have an electrical problem. It trips the breaker when I open the door. Only had it two years! Second, the touch scree panel is designed with grey font that is small and impossible to see. I had to add stickers to be able to know the location of the commonly used buttons (30 seconds; fan, light over stove, popcorn)
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, July 23, 2021
Hello,
We're awfully sorry to hear that your microwave is tripping your circuit breaker and the controls are hard to see. We certainly understand how those can be frustrating. If the microwave trips the house fuse or breaker:
Be certain the microwave is on its own dedicated circuit.
Reset the breaker or replace the household fuse and try the microwave one more time.
If the breaker trips off again, unplug the microwave and contact service.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
We'll be sure to share your comments about the control panel to the development team. Take care! Mike@GEA
We're awfully sorry to hear that your microwave is tripping your circuit breaker and the controls are hard to see. We certainly understand how those can be frustrating. If the microwave trips the house fuse or breaker:
Be certain the microwave is on its own dedicated circuit.
Reset the breaker or replace the household fuse and try the microwave one more time.
If the breaker trips off again, unplug the microwave and contact service.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
We'll be sure to share your comments about the control panel to the development team. Take care! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn't work
on July 28, 2021
Posted by: Larsindc
from District Of Columbia
Nice looking, but that is all its good for. Stopped heating after 3 months of light use - mostly just reheat food. Exhaust fan is pretty much useless. It doesn't work either. The clock and timer work, and the light comes on and turntable turns. Otherwise, not much value here.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 2, 2021
Greetings,
Thank you so much for taking the time to review your microwave. We're so sorry to hear that your microwave stopped heating. We absolutely understand how aggravating that is. We do see that you took advantage of your warranty to schedule a service appointment. We're always here to help if you need it! Mike@GEA
Thank you so much for taking the time to review your microwave. We're so sorry to hear that your microwave stopped heating. We absolutely understand how aggravating that is. We do see that you took advantage of your warranty to schedule a service appointment. We're always here to help if you need it! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
A Mind of its own
on October 30, 2022
Posted by: Landscape Queen
from New Hope, PA
We love our new GE microwave. It has a clean look, a lot of room inside, and all the necessary features. However, it has a mind of its own. We can be in another room and not near the microwave and all of a sudden, the fan will go on by itself. It’s not easy to turn off. One has to keep pressing the cancel button multiple times. We will have to report this to customer service.
I would recommend this to a friend!
Features
5
Performance
3
Quality
4
Value
4
Response from geappliances.comBy Vikki@GEA, GE_Appliances, November 2, 2022
Hi - We truly appreciate you sharing your experience with your beautiful Profile microwave. While we are thrilled you are happy with the appearance and features offered on this model, we are truly sorry for the difficulty you are having with the fan on the unit. We encourage you to call GE Appliance service at 1-800-432-2737 to schedule a service appointment to have your microwave properly diagnosed and repaired by a member of our service team. We are confident they will be able to help. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Trips breaker and dies
on December 7, 2022
Posted by: Rich1224593924858483848
from Barrie ontario canada
Lasts less then 3 years. Has alot of electrical problems. Trips house breaker, on dedicated 20 amp circuit. Eventually just died. Will not buy G.E. ever again.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Lauren@GEA, GE Appliances, December 13, 2022
Hey there – thanks for reaching out about your microwave. We’re sorry to hear of your experience with your appliance and that is certainly not what we hope for with our products. It is understandable how frustrating it is to have an important appliance stop working in your home and we’ll do all we can to earn back your trust in our brand. Please feel free to reach out anytime if you need any further assistance. Take care. Lauren@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
does not last
on December 23, 2022
Posted by: Danger Sandra
from Miami, Fl
Love the features of this product. First one I had lasted 2 years. I thought maybe it was just a lemon. Stubborn as I am, I purchased the same model and this one last exactly 2 years. So people expect it to last only 2 years.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
1
Response from geappliances.comBy Lauren@GEA, GE Appliances, December 24, 2022
Hi there - thanks for taking the time to write a review of your microwave. We’re glad that you love the features of this product as much as we do! Our apologies that you didn’t get the longevity you hoped for out of your prior models, as this is certainly not the ownership experience we expect. We hope that we can work to build back your trust in our brand and please reach out if there are any questions or concerns that we can help with. Take care. Lauren@GEA
Written by a customer while visiting geappliances.com