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Customer Reviews Collected from geappliances.com |
GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Average Customer Rating:
4.3
Rating breakdown 3,738 reviews
5 Stars
2,403
4 Stars
741
3 Stars
249
2 Stars
122
1 Star
223
85%of customers recommend this product.
(
2,741 out of
3,236)
Customer Reviews for GE Profile - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Chef Connect - Stainless Steel
Customer Rating
5
Great Microwave
on February 24, 2023
Posted by: Mc40
from Kalamazoo
The microwave works like a dream! Works like a charm.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Extremly Loud , will cause hearing loss
on February 26, 2023
Posted by: HAP12345
from Arizona
The vent fan on this microwave is the loudest I have ever heard, sounds like it's on boost all the time. Fully expect it will cause hearing damage. Very bad purchase, stores no longer have working models to check out so when you buy it there is no recourse except to suck it up. Light is not LED and gets hot. I purchase 3 GE appliances at the same time and have been EXTREMELY Disappointed in all 3 , will never purchase anything made by GE again
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE Appliances , March 1, 2023
Hello there - We truly appreciate the honest review and feedback. It means a lot to us.
We're really sorry to hear about the noise you are experiencing with this microwave. We understand how frustrating that can be to work around. This is the last thing we want for anyone who chooses our appliances.
For the best assistance, we definitely would recommend taking advantage of the warranty and having one of our technicians check this out. We're confident they would be able to check if anything is malfunctioning. Here is the link: https://www.geappliances.com/ge/service-and-support/service.htm
Stay safe out there.
Jonathon@GEA
We're really sorry to hear about the noise you are experiencing with this microwave. We understand how frustrating that can be to work around. This is the last thing we want for anyone who chooses our appliances.
For the best assistance, we definitely would recommend taking advantage of the warranty and having one of our technicians check this out. We're confident they would be able to check if anything is malfunctioning. Here is the link: https://www.geappliances.com/ge/service-and-support/service.htm
Stay safe out there.
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great G.E. Microwave Oven
on August 8, 2023
Posted by: peterengineer
from Marlton NJ
This microwave oven was chosen to replace a 16 year old microwave oven and was chosen based on reviews provided by others. I find this microwave oven to be a solid item that should last for many years.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Poor design.
on October 18, 2023
Posted by: Bad appliance
Bought one in March 2020 with a 2019 date on the label. Lasted 3.5 years before the microwave radiator fried. It is poorly designed. When the vent sucks up the smoke from the stove, it coats the insides with grease. The grease that got onto the high voltage microwave radiator and basically caused it to overheat. Plus the door is too long. Watch your head.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, October 19, 2023
Hello,
We're sorry to hear about the issues you've experienced with the microwave. This is not the experience that we want from you, and we appreciate you bringing this to our attention.
We will be sending your comments over to our product team for review. Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model.
We hope that you will give our products another chance in the future as we continue to improve.
-Charlie@GEAppliances
We're sorry to hear about the issues you've experienced with the microwave. This is not the experience that we want from you, and we appreciate you bringing this to our attention.
We will be sending your comments over to our product team for review. Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model.
We hope that you will give our products another chance in the future as we continue to improve.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on November 20, 2023
Posted by: Momma2Devin
from Avondale AZ
I received this microwave not even in a month time it stopped working.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, December 5, 2023
Oh no!
We're so very sorry to hear that your microwave stopped working. This is certainly not the experience we want for you. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Best regards. - Tierra@GEAppliances
We're so very sorry to hear that your microwave stopped working. This is certainly not the experience we want for you. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Best regards. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
Dim surface light for an over the range product.
on January 3, 2024
Posted by: Bob1324
from Iowa
This product has a lot of nice features, most of which are not used in everyday use.
It's very disappointing that the surface light is not bright enough, even though it has several settings. The light is dull, dim, and not bright enough for over the range cooking. The design engineers should have been able to see this on their product. I was told there is no bigger or brighter replacement bulb available, so we're just stuck with insufficient light.
It's very disappointing that the surface light is not bright enough, even though it has several settings. The light is dull, dim, and not bright enough for over the range cooking. The design engineers should have been able to see this on their product. I was told there is no bigger or brighter replacement bulb available, so we're just stuck with insufficient light.
Features
4
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Different dimensions
on March 2, 2024
Posted by: Angry Old Man
from Pa
I purchased this model, I thought, to replace the same exact model that broke on me almost exactly 3 years from original purchase. I was hoping that it would just fit in the custom cabinetry that I had built around the original unit. Well that’s not the case this new unit does not have the same dimensions. Had to drill new mounting holes, there is now a gap on top, the door hits the knob on the cabinet next to it. Not really happy that the old one broke down after only three years and the new has different dimensions. There are only two adults in the house that use the microwave maybe twice a day.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, March 5, 2024
We are apologetic about your new microwave not fitting your designated space and requiring additional holes for installation. The sizes of appliances can vary for each series of a mode due to parts sourcing and technological advances. We appreciate your feedback, as we're always looking for new ways to improve our products.
Written by a customer while visiting geappliances.com
Customer Rating
3
This Microwave Oven Model Has Declined in Quality
on April 10, 2024
Posted by: HndyDave
from Central Florida
This model's look has changed over the past 6 years. There is a visible bulge that hangs down from the bottom of the oven. The entire microwave one inch shorter in height. They made it ugly to make the box and the door smaller to save on materials. The door no longer opens and closes with a solid hinge. (It feels loose.) The power level is also lower. The instructions to install the microwave are defective for rear vent installation. They leave out the need to install the damper on the rear opening. I know this because it was previously required and other microwave models show this damper being installed.
Features
4
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, April 12, 2024
We are honored to have you as a part of the GE Appliances family. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting geappliances.com